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#1 parfaitment

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Posted 27 February 2008 - 12:57 AM

Hi,
I have a problem where my screen just keeps on blinking randomly, all the time.
It is usually when I am running a program, but it seriously blinks every few seconds to 1-2 min or so.
So basically, it is really random.
It blinks different colors at different times, and the blinks last a split second.
A few days ago, my Symantec AntiVirus told me that I had a Trojan Virus and it deleted it then.
So I thought it was going to be okay, but it kept on blinking.
I also ran Ad-Aware 2007 and it found 1 critical object, but I'm not sure if it was related to my problem.

Here is information for my computer.

System:
Microsoft Windows XP
Tablet PC Edition 2005
Version 2002
Service Pack 2

Gateway
Model No. TB120

I got this tablet just a few weeks ago, so its pretty new.

What should I do?
Is there another program I can run?
or do I have to reformat my computer?

I am somewhat competent at handling PCs, but I'm not that good, so please explain clearly.
Thank you so much!

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#2 usasma

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Posted 27 February 2008 - 08:48 AM

Well, it's obvious that the tablet is defective and you should send it to me so I can test it for a year or two! :thumbsup: (just kidding)

Since it's still pretty new, I'd suggest taking it back to where you got it from and seeing if they'll exchange it for a new one or repair it under warranty.

Worst case is that they'd tell you it isn't covered under warranty (usually for software/virus problems) - then we can work on it here.
Best case is that you end up with a new tablet!

Edited by usasma, 27 February 2008 - 08:49 AM.
Brain Cramp :0)

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 parfaitment

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Posted 27 February 2008 - 12:02 PM

I read the warranty terms and conditions and they said its not applicable to viruses.
Just to make sure, I called them and they said the same thing.
:thumbsup:
What should I do now?

#4 garmanma

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Posted 27 February 2008 - 01:19 PM

A critical error from Adaware is more than likely not a virus. Did it remove the error? Run Symantec again and see if it's clean. Also try a couple of online scans. Use the IE browser, not Mozilla
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/
http://onecare.live.com/site/en-us/default.htm

Edited by garmanma, 27 February 2008 - 01:20 PM.

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#5 usasma

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Posted 27 February 2008 - 05:34 PM

Take it back to them and have them fix it for you under warranty. To do this, they'll have to figure out what's wrong. If it's hardware, they'll fix it.

If they find it's a software issue, then you can either have them fix the software issue (it'll probably cost) or you can thank them and come here for assistance in fixing that.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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