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My Boss's Computer


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#1 Varnae

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Posted 25 February 2008 - 03:20 PM

Ok, my boss being not very computer literate has managed to pick up 3 virii. 2 instances of TROJ_ZLOB.AET and 1 instance of TROJ_FAKEAVALE.D He's running windows XP and trendAV. Trend reports the virii, but doesn't tell me how to get rid of them. I've tried "autoruns" but it isn't helping very much. i don't see anywhere that it's set to autostart. I've searched the web and can't seem to find how to get them off the computer. Could someone please assist? I would forever grateful.

Thanks in advance


Edited by Varnae, 25 February 2008 - 03:40 PM.


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#2 boopme

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Posted 25 February 2008 - 04:42 PM

Hello and welcome. Please follow these instructions,they are geared to an XP /2000 machine.
Print out and follow the instructions in this link. Running step 1 then step 2 from safe mode.
SmitFraudFix by S!Ri
The infected fikes report can be found at the root of the system drive, usually at C:\rapport.txt
Please copy and paste the Scan Log results in your next reply.

NEXT:
Now Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program.
DO NOT run yet.

Now reboot into Safe Mode:
Safe Mode Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or the Opera browser click on that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.


Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how your PC in running now.
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#3 Varnae

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Posted 26 February 2008 - 08:36 AM

Ok, well it seems I'm not quite as inept as I was feeling yesterday. It appears I didn't need the assistance after all. I turned off the system restore (2 of the 3 viruses were in the system volume information) and then booted into safe mode. Once in safe mode I deleted the "c:\program files\helper" folder which is where the other virus was located. I then rebooted into XP again. I ran the virus scan and it showed no viruses. I turned system restore back on and ran the virus scan yet again and once again it reports no viruses, so it seems I was able to get this taken care of by myself. I appreciate the advice I was given and apologize for wasting anyones time.

#4 boopme

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Posted 26 February 2008 - 10:59 AM

Ok ,good job and thanks for letting us know!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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