Posted 24 February 2008 - 07:03 PM
I have one other problem and I'll try and not bother you all for a while. Unfortunately my skills are in areas other than computers. I had a "professional" correct a problem and install some software for me approx. 3-4 years ago. When I got my computer back, I had acquired a new step in my start up process ("professional no longer available"). I'll try and describe it the best I can. When I start or restart the system, immediately after the Dell logo appears and disappears, there is a brief "grinding" sound and then a DOS type full-screen window appears. The text is large and is as follows:
PLEASE SELECT THE OPERATING SYSTEM TO START:
MICROSOFT WINDOWS XP HOME EDITION (This line highlighted.)
MICROSOFT WINDOWS XP HOME EDITION
USE THE UP AND DOWN ARROW KEYS TO MOVE THIS HIGHLIGHT TO YOUR CHOICE.
PRESS ENTER TO CHOOSE.
SECONDS UNTIL HIGHLIGHTED CHOICE WILL BE STARTED AUTOMATICALLY: 30 (Counts down.)
FOR TROUBLESHOOTING AND ADVANCED STARTUP OPTIONS FOR WINDOWS, PRESS F8.
I can press Enter and the screen immediately goes to the WINDOWS XP loading screen or wait until the 30 seconds counts down. Another "professional" went into msconfig and switched from Normal to Selective Startup and made some change and this screen went away. For troubleshooting and loading software, I have done a "Clean Boot" on several occasions.
The first time I did that the DOS screen came back and has been there since. I realize this is not a major issue but it is
a nuisance and isn't the way the system is supposed to work. Again, I trust that one or more of you have seen this (or not) and know exactly how to get rid of the thing. It would be great to go directly from Dell to Windows XP without the "grinding" and clicking enter or waiting.
Thanks so much for your help.