Hello Holly51899 and welcome to BC
What specifically did you do just before the files and settings disappeared?
Re: Missing images and files
Have you checked the Recycle bin to see if they are there?
Have you done a thorough search for some of the files in question to see if you can find them elsewhere? If you cannot find them through his user screen, try an administrative account to see if you can find them that way. If you find one, note the full file path and post that in your next reply.
Did your son save the theme settings? If so, you might be able to restore the desktop background and icon appearance etc.
Re: Firefox settings and bookmarks
Here is a guide for Saving/Restoring bookmarks
in Firefox. See if the bookmark file is present in the profile. Let us know if it is. If it is not there, then do this:
Open the file called bookmarkbackups.
Locate the file with the most recent date.
Right click it, and select Copy.
Click the Back button, closing the bookmarkbackups folder.
Now, right click on an empty area in the open window, and select Paste.
Right-click the file you just Pasted, and Rename it to bookmarks.html.
This will put a copy of the most recent backup, in your Profile folder.
Close the Profile folder.
Close, then reopen Firefox, and see if you have your bookmarks.
Thanks to tg1911 for the above.
Let us know how it works out.
Also, I would advise at this point NOT doing the Dr. Web/CureIt scan at this point. Hitting F1 won't get you into safe mode properly either. Instead, please run a scan with SUPERAntiSpyware in Safe Mode
. (The link provides proper directions for getting into safe mode). You will, of course, install it in Normal Mode.
Download and install SUPERAntiSpyware free found here: SUPERAntiSpyware
Be sure to click on the download button to the left, not on the free trial download on the right.
Install it and double-click the icon on your desktop to run it.
· It will ask if you want to update the program definitions, click Yes
· Under Configuration
, click the Preferences
· Click the Scanning Control
· Under Scanner Options
make sure the following are checked:
- Close browsers before scanning
- Scan for tracking cookies
- Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close
button to leave the control center screen.
Reboot into Safe Mode
· On the main screen, under Scan for Harmful Software
click Scan your computer
· On the left check C:\Fixed Drive
· On the right, under Complete Scan
, choose Perform Complete Scan
· Click Next
to start the scan. Please be patient while it scans your computer.
· After the scan is complete a summary box will appear. Click OK
· Make sure everything in the white box has a check next to it, then click Next
· It will quarantine what it found and if it asks if you want to reboot, click Yes
Reboot into Normal Mode
· To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences
. Click the Statistics/Logs
o Under Scanner Logs
, double-click SUPERAntiSpyware Scan Log
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
· Click close and close again to exit the program.
Please post the log in your next reply.