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I Am Infected Dont Know What


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#1 xtc_shroom

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Posted 23 February 2008 - 01:34 PM

cant use task manager to figure out what is running...it says my administrative abilities have been removed...help plz

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#2 ruby1

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Posted 23 February 2008 - 01:43 PM

Hi and welcom to this forum :flowers:

it would help to know which version of windows you are running :thumbsup:

also; what protection programs if any you have installed and already run?

#3 xtc_shroom

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Posted 23 February 2008 - 01:44 PM

windows Xp...i have run AVG free version, which has not found anything

#4 ruby1

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Posted 23 February 2008 - 01:52 PM

are all your windows updates up to date including sp2 too?

for how long has this been a problem and have you yet tried to use system restore to find a prior useable date?

#5 quietman7

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Posted 23 February 2008 - 04:03 PM

Have your tried running your scans in "Safe Mode"? If not, please do so. If that or System Restore does not work, do this:

Please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix".
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply.
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#6 jazzman777

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Posted 23 February 2008 - 05:26 PM

I am responding on behalf of xtc_shroom. His computer stopped allowing him to do anything. So, he reformatted his hard drive with his system disc. Will this be a solution? Or perhaps solution enough that he can get online again? Still in process, but I can let him know. Quietman7, you helped me not long ago with a similar issue, thus I steered him towards this site. Thank you again and I will let him know you guys are here waiting to help. Issues started last night, he has SP2. I will have him do safe mode and run SDFix.

#7 quietman7

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Posted 23 February 2008 - 10:27 PM

he reformatted his hard drive with his system disc. Will this be a solution? Or perhaps solution enough that he can get online again?

Depends on how its done. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format may not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over, reformatting the drive and performing a clean install removes everything.
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