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External Hard Drive Ate A Lot Of Files.


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#1 Dang_It

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Posted 22 February 2008 - 09:36 PM

A few months ago my husband and I transferred video, pictures and some other misc files to an external hard drive for "safety". A little while ago we were trying to access the drive and it kept freezing and saying the files were inaccessible. After this happened, all the video and several other folders of important information just vanished.

We checked and the drive's properties say that there is 90 G of information still on the drive, but only about 8 G of information is actually showing.

Is there some recovery option for us or are we majorly fubarred?

Oh, it is one of the E5 External Hard Drives with USB 2.0 & FireWire 400 w/PushButton™ Backup. And we have a Windows XP OS.

Thank you for any and all help!

Edited by Dang_It, 22 February 2008 - 09:44 PM.


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#2 hamluis

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Posted 23 February 2008 - 09:53 AM

http://www.acomdata.com/hdp/harddrives-HDXXXUFAPE5-72.html

A couple of routes you could take...

If the hard drive itself...can be easily removed from the enclosure it's in...take it out and attach it (temporarily) as a secondary drive to your system (hopefully, you don't have a laptop). If you can see your files correctly, run a chkdsk on the drive, using the instructions for Graphical Version. Graphical Version just allows chkdsk to be run from My Computer. Put check marks in both options presented when following instructions.

If the hard drive itself...cannot be easily removed from the enclosure, try running chkdsk in the same way...but on the drive with questions in its enclosure.

Also...check your connections to the computer from the drive.

Problem could be the drive...could be the enclosure...could be something else. We will go through a process of elimination to try to sort it out.

How much other hard drive space do you have free, discounting the external drive?

Louis

#3 garmanma

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Posted 23 February 2008 - 10:10 AM

I'm not familiar with pre-made external drives and their software. AcomData does have a support site. You have to sign up
E5 support
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