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Possibly Vundo/mezzia/dialer - Help!


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10 replies to this topic

#1 jhall

jhall

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  • Local time:01:40 AM

Posted 22 February 2008 - 02:50 PM

Received a laptop to work on - infected with multiple spyware/adware/malware/trojans - including Nebular and Vundo, which showed up in the initial Symantec scan.

I used every removal tool I could find and followed all the instructions on the "Preparation Guide for use before posting a HijackThis Log" guide (although I couldn't get either of the third party firewall programs to work). Things seem better but with all the work it took to get this far, I want to be sure I'm not missing anything.

Thanks in advance!

-----

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:39:52 PM, on 02/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\csasvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\PROGRA~1\PCN-TERM\COMMON\ESLCBCST.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\TMP\HiJackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\Contribute 4\contributeieplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {9DB30F1E-538B-4395-9E49-37C1429AB459} - C:\WINDOWS\system32\urqqonk.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\Contribute 4\contributeieplugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcStd7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: ScanSnap Manager.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://library.bnatax.com
O15 - Trusted Zone: http://www.dell.com
O15 - Trusted Zone: http://checkpoint.riag.com
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1203358464281
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = kolb.lan
O17 - HKLM\Software\..\Telephony: DomainName = kolb.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = kolb.lan
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: urqqonk - urqqonk.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Solutions Accounting Print Service (CSAPrintService) - Creative Solutions - C:\WINDOWS\csasvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Esker License Control (EskerLicenseControl) - Esker - C:\PROGRA~1\PCN-TERM\COMMON\ESLCBCST.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Esker LPD (lpds) - Esker - C:\PROGRA~1\PCN-TERM\TCPW\WLPDSNT.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11934 bytes

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#2 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
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  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:01:40 AM

Posted 06 March 2008 - 03:46 PM

Hello jhall,

Welcome to Bleeping Computer :thumbsup:

Sorry about the delay.:blink: If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#3 jhall

jhall
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  • Local time:01:40 AM

Posted 06 March 2008 - 04:05 PM

No problem - here is the updated log. I just want to make sure I got everything. The user is still complaining of slowness, but it may be perceived :thumbsup: THANKS! :D

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:04:03 PM, on 03/06/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\csasvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\PROGRA~1\PCN-TERM\COMMON\ESLCBCST.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\PROGRAM FILES\PRACTICE MANAGEMENT\CPAS\VPM\SYSEXEC\P_VPMTE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\Acrobat.exe
E:\HiJackThis.exe

F3 - REG:win.ini: run="C:\WINDOWS\system32\winupdate.exe"
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\Contribute 4\contributeieplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {9DB30F1E-538B-4395-9E49-37C1429AB459} - C:\WINDOWS\system32\urqqonk.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\Contribute 4\contributeieplugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: ScanSnap Manager.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://library.bnatax.com
O15 - Trusted Zone: http://www.dell.com
O15 - Trusted Zone: http://checkpoint.riag.com
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1203358464281
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = kolb.lan
O17 - HKLM\Software\..\Telephony: DomainName = kolb.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = kolb.lan
O20 - Winlogon Notify: urqqonk - urqqonk.dll (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Solutions Accounting Print Service (CSAPrintService) - Creative Solutions - C:\WINDOWS\csasvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Esker License Control (EskerLicenseControl) - Esker - C:\PROGRA~1\PCN-TERM\COMMON\ESLCBCST.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Esker LPD (lpds) - Esker - C:\PROGRA~1\PCN-TERM\TCPW\WLPDSNT.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9620 bytes

#4 teacup61

teacup61

    Bleepin' Texan!


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Posted 06 March 2008 - 05:17 PM

Hello,

Let's get rid of the leftover infection, then we'll work on the slowness. :thumbsup:

Please print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.

Please download AVG Anti-Spyware Free Edition and save that file to your desktop.

This is a 30-day trial of the program -- This means that after 30 days the "background guard" protection will be de-activated. However, this version can continue to be manually updated and used as an on-demand scanner forever.
  • Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the setup program.
  • Once the setup is complete you will need to run AVG Anti-Spyware and update the definition files.
  • On the top of the main screen select the "Update" icon, then under the "Manual update" section click the "Start update" button.
  • The update will start and a progress bar will show the updates being installed.
  • Once the update has completed (the progress bar will display "Update successful!") select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the "Settings" screen:
    • Click on "Recommended actions" -> select "Quarantine".
    • Under "Reports:" -> select "Do not automatically generate reports".
  • Close AVG Anti-Spyware. Please do NOT run a scan yet!
Next, please reboot your computer into Safe Mode by doing the following:
  • Reboot your computer.
  • After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, reboot the computer and try again.
  • Instead of Windows loading as normal, a menu should appear.
  • Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter".
Please run HijackThis! and click "Scan." Place checks next to the following entries, if present:

F3 - REG:win.ini: run="C:\WINDOWS\system32\winupdate.exe"
O2 - BHO: (no name) - {9DB30F1E-538B-4395-9E49-37C1429AB459} - C:\WINDOWS\system32\urqqonk.dll (file missing)
O20 - Winlogon Notify: urqqonk - urqqonk.dll (file missing)


Close all browsers and other windows except for HijackThis!, and click "Fix checked".

Then please run a scan with AVG Anti-Spyware:

IMPORTANT: Do NOT open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning process.
  • Launch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab. Click on "Complete System Scan".
  • AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
    • If you have any infections you will prompted, then select the "Apply all actions" button, AVG Anti-Spyware will then display "All actions have been applied" on the right hand side.
    • Next select the "Save Report" button at the bottom.
    • Then select the "Save report as" button in the lower left hand corner of the screen and save it as a text file on your system (make sure to remember where you saved that file, this is important!).
  • Close AVG Anti-Spyware and reboot your system normally into Windows. Please post the contents of the AVG Anti-Spyware report in your next reply, along with a new HijackThis log.
Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?

#5 jhall

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Posted 06 March 2008 - 05:22 PM

Thanks for the response - I won't have access to this user's machine until Tuesday but I will try this at that time :thumbsup:

#6 teacup61

teacup61

    Bleepin' Texan!


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Posted 06 March 2008 - 05:30 PM

Hello,

You're welcome. :thumbsup: I'll leave the thread open for you.

Regards,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#7 jhall

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Posted 14 March 2008 - 12:56 PM

Finally able to get on this machine again!

Here are the two logs, following your instructions:


---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 12:46:48 PM 03/14/2008

+ Scan result:



C:\Documents and Settings\KMB\Cookies\kmb@247realmedia[1].txt -> TrackingCookie.247realmedia : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@2o7[2].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@bizjournals.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@deloitte.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@leeenterprises.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@pandasoftware.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@ads.addynamix[2].txt -> TrackingCookie.Addynamix : Cleaned.
C:\Documents and Settings\Administrator.KOLB\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\Administrator\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\KMB\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\NWA\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\SJN\Cookies\nwa@www.adobe[1].txt -> TrackingCookie.Adobe : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@adrevolver[2].txt -> TrackingCookie.Adrevolver : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@media.adrevolver[2].txt -> TrackingCookie.Adrevolver : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@advertising[2].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@bfast[2].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@bfast[2].txt -> TrackingCookie.Bfast : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@burstnet[1].txt -> TrackingCookie.Burstnet : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@casalemedia[1].txt -> TrackingCookie.Casalemedia : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@casalemedia[2].txt -> TrackingCookie.Casalemedia : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@twci.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@data.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@twci.coremetrics[1].txt -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@adopt.euroclick[2].txt -> TrackingCookie.Euroclick : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@fastclick[1].txt -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@searchportal.information[1].txt -> TrackingCookie.Information : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@searchportal.information[1].txt -> TrackingCookie.Information : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@searchportal.information[1].txt -> TrackingCookie.Information : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@iad.liveperson[1].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@server.iad.liveperson[1].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@auto.search.msn[1].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\KMB\Cookies\nwa@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@auto.search.msn[1].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@auto.search.msn[1].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\NWA\Cookies\nwa@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\nwa@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@auto.search.msn[1].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\SJN\Cookies\nwa@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@www.myaffiliateprogram[1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@www.myaffiliateprogram[1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@realmedia[1].txt -> TrackingCookie.Realmedia : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@revsci[1].txt -> TrackingCookie.Revsci : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@anad.tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@anat.tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@web-stat[1].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@webstat[2].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@web-stat[1].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@webstat[2].txt -> TrackingCookie.Web-stat : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@m.webtrends[3].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\KMB\Cookies\nwa@m.webtrends[1].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\KMB\Cookies\sjn@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\NWA\Cookies\nwa@m.webtrends[1].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\nwa@m.webtrends[1].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\SJN.KOLB\Cookies\sjn@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\SJN\Cookies\nwa@m.webtrends[1].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@statse.webtrendslive[1].txt -> TrackingCookie.Webtrendslive : Cleaned.
C:\Documents and Settings\NWA.KOLB\Cookies\nwa@statse.webtrendslive[1].txt -> TrackingCookie.Webtrendslive : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\Documents and Settings\KMB\Cookies\kmb@zedo[2].txt -> TrackingCookie.Zedo : Cleaned.


::Report end



---

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:51:29 PM, on 03/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\csasvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\PROGRA~1\PCN-TERM\COMMON\ESLCBCST.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\TMP\HiJackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\Contribute 4\contributeieplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\Contribute 4\contributeieplugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station
O4 - HKLM\..\Run: [CardMinder] C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
O4 - HKLM\..\Run: [Pdfquickview] C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcStd7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: ScanSnap Manager.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://library.bnatax.com
O15 - Trusted Zone: http://www.dell.com
O15 - Trusted Zone: http://checkpoint.riag.com
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1203358464281
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = kolb.lan
O17 - HKLM\Software\..\Telephony: DomainName = kolb.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = kolb.lan
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Solutions Accounting Print Service (CSAPrintService) - Creative Solutions - C:\WINDOWS\csasvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Esker License Control (EskerLicenseControl) - Esker - C:\PROGRA~1\PCN-TERM\COMMON\ESLCBCST.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Esker LPD (lpds) - Esker - C:\PROGRA~1\PCN-TERM\TCPW\WLPDSNT.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9688 bytes

#8 teacup61

teacup61

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Posted 14 March 2008 - 04:48 PM

Well hi there! :blink:

Glad you made it back all right. :thumbsup: Those logs look great.....how is it running? If all is well I believe we're done here.

Below I have included a number of recommendations on how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously! These few simple steps can stave off the vast majority of spyware problems.

Regularly go to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows, including the latest version of Internet Explorer. This can patch many of the security holes through which attackers can gain access to your computer. You should also turn on the Windows automatic update feature.

You should definitely maintain a firewall. Some good free firewalls are Kerio, or Outpost. I use Comodo on my own system and really like it. http://comodo.com
A tutorial on understanding and using firewalls may be found here.

In order to protect yourself against spyware, you should consider installing and running the following free programs:

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

IE/Spyad:
It places over 5000 malicious websites and domains in your IE's restricted zone.
IE/Spyad

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

* Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. A lot of free software can bundle other software, including spyware.

Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

Please make sure to run your antivirus software regularly, and to keep it up-to-date.

Take care!
tea
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Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#9 jhall

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Posted 17 March 2008 - 09:17 AM

Thanks so much for your help - much better now; glad the infection is gone!

Unfortunately, I'm restricted by company policies as to what software I can install on the machines (required to use IE6 and all that :thumbsup:)

But thanks for the tips!

#10 teacup61

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Posted 17 March 2008 - 03:24 PM

You're most welcome. Posted Image
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#11 teacup61

teacup61

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Posted 19 March 2008 - 02:34 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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Error reading poptart in Drive A: Delete kids y/n?




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