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Constant Bsod Error


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#1 sail0rm00n

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Posted 21 February 2008 - 11:58 PM

I recently installed Windows XP and am getting BSOD errors. I notice this mainly happens while a webpage is trying to load. At first, I didn't know that they were BSOD until I googled and found out that I should turn off automatic restart. It happened again, and this is the first BSOD I was able to record:

STOP 0x0000008E (0xC0000005, 0xBF870955, 0xF508FCC4, 0x00000000)
win32k.sys - address BF870955 base at BF800000, datestamp 3d6de5e5

I've also figured out how to locate the minidumps, though I have no idea how to open them to view what it says (and even if I did, I wouldn't be able to decode them). I tried to attach a rar file, but I got an error saying that I'm not permitted to upload this type of file.

Help is definitely appreciated! Thanks in advance!

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#2 Wendy K. Walker

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Posted 22 February 2008 - 03:29 AM

Hi sail0rm00n, Welcome to BC,

I don't know if this will help or not and its a lot of reading but you could try searching for that STOP message here --> http://support.microsoft.com/search/defaul...1&spid=3221

Good Luck,

Wendy
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#3 hamluis

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Posted 22 February 2008 - 08:15 AM

http://support.microsoft.com/kb/827663

Worth a look, IMO.

Louis

#4 Albert Frankenstein

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Posted 22 February 2008 - 06:48 PM

Stop messages that contain 0x0000008E (0x8E for short) can have many causes, but the most common cause is bad RAM.

TROUBLESHOOTING
If your computer has two sticks of RAM in it, then remove one and see if the problems persist. If they do, switch pieces and test again.

ALTERNATIVE
You can run the memory tester from Microsoft. It is free and available for download HERE.
ALBERT FRANKENSTEIN
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#5 usasma

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Posted 23 February 2008 - 08:45 AM

You can find information on opening the minidumps here: http://forums.majorgeeks.com/showthread.php?t=35246
And a bit more about BSOD's here: http://www.bleepingcomputer.com/forums/top...tml#entry409491

You've provided most of the information that's needed from the BSOD, but the minidump may give a few more clues.

Here's what you've got:
STOP 0x8e - KERNEL_MODE_EXCEPTION_NOT_HANDLED http://aumha.org/a/stop.php#0x8e
Parameter 1 - 0xC0000005: STATUS_ACCESS_VIOLATION - A memory access violation occurred http://www.osronline.com/ddkx/ddtools/bccodes_59k7.htm
File that the error occurred in: win32k.sys - this is not usually the cause of the error, but rather it's just the location that the error occurred at.

STOP 0x8e errors are also known to have been caused by viruses - and since your problems occur when trying to access the web, that's a possibility.

Try a couple of these free, online scans (if they'll load):
http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

I'd also try an alternative browser (such as the free Firefox located here: http://www.mozilla.com ) to see if the error occurs there also.
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