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Please Help Rescue My Computer & Me! Worm.win32


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#1 ShockaTocka

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Posted 21 February 2008 - 02:11 AM

Hi, I have just read a post about someone having Worm.Win32.netsky which I have been struggling to get rid of now for 4 days. I turned on my computer to discover three new icons on my desktop, one called "Privacy Protector", "Error Cleaner" & "Spyware&malaware Protection". Then I get these constant pop ups that my computer has discovered Worm.Win32.Netsky and to click yes to remove, this launches a website as do the three icons. I am no computer wiz and I have tryed and tryed to delete these icons and they keep coming back. My norton is unable to find it neither is AVG and I even tried the norton fix tool W32.Netsky but it could not find it either. These constant pop ups are driving me mad and I cant do any of my work that i need to. I run a business from home so this is disabling me. Is there anyone out there that can guide me and help me through this. From what I have read in the post about this i need to use Hijackthis to start with, how can I get this, when I looked it up I didnt know which website to download it from. Please can someone help me?

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#2 quietman7

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Posted 21 February 2008 - 01:00 PM

Welcome to BC ShockaTocka

If your using Win XP or 2000, do this:

Please print out and follow the generic instructions for using "SmitfraudFix". Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 ShockaTocka

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Posted 25 February 2008 - 08:07 AM

Hi quietman7,
thank you so much for your responce. I didnt realise you had responded until after I submitted my second blog with the hijack report. Anyway I still followed your instructions, below is the report you requested. Again I cant tell you how much I appreciate your help this site is a godsend! and you are Amazing!

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/25/2008 at 10:41 PM

Application Version : 3.9.1008

Core Rules Database Version : 3408
Trace Rules Database Version: 1400

Scan type : Complete Scan
Total Scan Time : 04:25:04

Memory items scanned : 176
Memory threats detected : 0
Registry items scanned : 6542
Registry threats detected : 0
File items scanned : 106057
File threats detected : 8

Adware.MyWay
C:\Program Files\MyWay\bar\History\search
C:\Program Files\MyWay\bar\History
C:\Program Files\MyWay\bar\Settings\settings.dat
C:\Program Files\MyWay\bar\Settings\settings.htm
C:\Program Files\MyWay\bar\Settings
C:\Program Files\MyWay\bar
C:\Program Files\MyWay\SearchAt
C:\Program Files\MyWay

#4 quietman7

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Posted 25 February 2008 - 09:50 AM

Your hijackthis log is posted here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic and will continue with you in the HJT forum.
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