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Symantec Must Die


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#1 Gumpshmee

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Posted 20 February 2008 - 02:23 PM

The norton removal tool will not proceed until I have uninstalled Symantec Antivirus which I cannot do because it gives me a message saying "fatal error occurred during installation", and the program remains in the Add/Remove list. I also understand that the norton removal tool will not completely remove all traces of the program. Any hints would be much appreciated.


Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 20 February 2008 - 03:51 PM.


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#2 garmanma

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Posted 20 February 2008 - 03:40 PM

Try the Windows Installer Cleanup Utility Check any box that pertains to Norton. Then try the removal tool again
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#3 TMacK

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Posted 20 February 2008 - 03:49 PM

Hello Gumpshmee,

I see you have an open HJT log posted in the HijackThis Logs and Malware Removal forum.

You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

I'm closing this topic until you are cleared by the HJT Team.
If, after your log has been cleaned, you still need help, please PM a Moderator and we will re-open this topic.

If you have any questions, don't hesitate to send me a PM.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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