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Scanning Device Error since last fix.


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11 replies to this topic

#1 Morgan

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Posted 12 March 2005 - 11:46 AM

Daisuke helped with a Hijack problem and all is fine exxcept for this new error message that keeps popping up. It says "An error occred with the scanning device. Please ensure the device is connected properly and try again."

I don't have a scanner connected- never have, and havent added anything to the computer since my last fix. I have never received this msg before or during my recent hijack problem. It only began after you had helped to clear that up.

If I close the msg box, or click "ok" it will reappear within a half hour or so. I haven't a clue to what this is about.

I would appreciate any insight. Thanks!

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#2 Grinler

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Posted 12 March 2005 - 04:56 PM

Does this popup out of nowhere, or when you start the computer?

#3 Morgan

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Posted 22 March 2005 - 11:17 AM

It appears shortly after startup and thereafter about every 30 minutes.

I have a screen shot that I can forward if you would direct me on how to send it to you.

#4 Grinler

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Posted 22 March 2005 - 11:18 AM

Just read this tutorial on how to post a screen shot:

http://www.bleepingcomputer.com/forums/How...dows-tut96.html

#5 Morgan

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Posted 22 March 2005 - 11:26 PM

Can I email you the screen shot? Your recommended picture hosting site was so ad laden that I am sorry to have entered my email address on their registration page.

#6 Grinler

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Posted 23 March 2005 - 11:20 AM

YOu can email it to grinler@yahoo.com

#7 Morgan

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Posted 25 March 2005 - 07:05 PM

Grinler,

Did you receive the emailed screenshot?

#8 Grinler

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Posted 25 March 2005 - 11:16 PM

I saw the screenshot..doesnt help much unfortunately. Do you have the file shell.dll in both the c:\windows\system32 and c:\windows\system directories?

#9 Morgan

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Posted 28 March 2005 - 11:37 PM

Yes, that file is in both of the directories you mentioned. Is that a bad thing?

#10 Grinler

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Posted 29 March 2005 - 09:27 AM

Nope we want it there...i was hoping it would not be there and that it could be causing the problem. If you right click on my computer, go into properties, click on the system tab, then device manager. Is there any devices listed anywhere there that are about a scanner?

#11 Morgan

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Posted 29 March 2005 - 09:44 PM

No scanner listed :thumbsup:

#12 Grinler

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Posted 30 March 2005 - 12:36 AM

click on start, run, and type msconfig and press enter. Then click on the startup tab and select disable all. Reboot, does the error come up now?

If not, start adding each item back one by one with reboots in between, until the error comes back. Now we can determine which program is causing it.




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