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Software Distribution Service? Can't Restore Computer


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#1 slbd78

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Posted 19 February 2008 - 10:53 PM

Hello everyone,

I don't know what is happening with my computer. My computer does not respond when I try to open programs. I can not even restore my computer to a previous point because "Software Distribution Service 3.0" has been downloading to my computer every morning around 2AM. I did not give this software permission to download. Am I infected????? I have never heard of this program before. I tried to do an Internet search to see what this program was, but unfortunately I did not find anything. Can someone please help me???!!! How do I get my computer to respond when I try to open programs? I also notice that I have a lot of programs running in the background that I did not authorize. These programs are taking up a lot of memory and CPU Usage. I also found that a lot of people are having this problem out of "Software Distribution Service 3.0".

Thanking you in advance,
Mrs. Bland

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#2 quietman7

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Posted 22 February 2008 - 03:16 PM

Have you tried using System Restore from a command prompt in Safe Mode?

I have not dealt with this issue before but there seems to be a lot of folks with the same complaint. There are some suggestions in this disussion thread.
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#3 slbd78

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Posted 23 February 2008 - 10:16 PM

I will try your recommendations and respond back in 24 hours to let you know if it worked. Thanks.

#4 quietman7

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Posted 24 February 2008 - 02:38 PM

Also see this
discussion thread about Software Distribution Service 3.0.
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#5 slbd78

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Posted 25 February 2008 - 05:15 PM

Hello Quietman7,

Thank you so mcuh for the link to the discussion board. The website recommend that you instal KB927891 and disable Microsoft Automatic Updates. The only way I can access IE is in safemode, but it won't let me download KB927891. Also, how do I disable Microsoft Automatic Updates??? Do you know where I should go from here???

I appreciate your help,

Mrs. Bland

#6 slbd78

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Posted 25 February 2008 - 05:17 PM

Also, when I go into safemode, and look at Windows taks manager, the processes keep jumping back and forth from 30 back down to 29. It changes about every 2 seconds. The Image name that keeps coming and going is update.exe. I believe this is the process that keeps trying to load.

Hello Quietman7,

I am still trying to dowload a hotfix from Microsoft which is KB927891. I was told that this would fix the problem. Whenever I try to download this update, I keep getting the following Setup error: Data error (cyclic redundancy check). None of my window updates will install either. I keep getting an error saying that these updates could not be installed.

I also read the tutorial on tracking a hacker, but when I try to put "netstat -a" without the quotes in the cmd prompt, it will flash across the screen really fast and go away. I am really confused. Has my computer been hacked???

I also ran blacklight to test for rootkits and malware. Right now my computer has over 16,661 files found and counting. Should I post this log???

Thanks,

Mrs. Bland

Edited by slbd78, 26 February 2008 - 06:05 AM.


#7 quietman7

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Posted 26 February 2008 - 09:09 AM

I can find nothing offical from Microsoft on the issue with Software Distribution Service. If you do a Google search you will find a lot of complaints and some possible solutions. What works for one person may not work for another.

...how do I disable Microsoft Automatic Updates??

How to Disable Automatic Windows Update
Automatic Updates Policy Settings

To disable Automatic Updates in Services do this:
  • Click on Start > Run and type: services.msc
  • Press OK.
  • Click the "Extended tab" at the bottom to view all the info on your services.
  • Scroll down the list and find the service called Automatic Updates.
  • When you find the service, double-click on it or right-click and choose "Properties".
  • In the Properties Window > General Tab that opens, click the "Stop" button.
  • From the drop-down menu next to "Startup Type", click on "Disabled".
  • Click "Apply", then "OK" and close any open windows.

update.exe. I believe this is the process that keeps trying to load.

That's a common name used by many programs and will require further investigation to fully identify.
You can download and use Process Explorer or System Explorer to investigate all running processes and gather additional information to identify and resolve problems. These tools will show the process CPU usage, a description and its path location. If you right-click on the file in question and select properties, you will see more details about the file.

Error Message: Data error (cyclic redundancy check). More info about the error here. Although that link relates to Outlook, there is a recommendation to Check Your Hard Disk for Errors which you should do.
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#8 slbd78

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Posted 26 February 2008 - 10:42 AM

I did the Blacklight Rootkit Eliminator scan and found 16,661 files. How do I know which ones are malware and which ones are not?

#9 quietman7

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Posted 26 February 2008 - 11:02 AM

Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

If you are unsure how to use Blacklight see:
How do I use F-Secure BlackLight?
Using Blacklight to detect and remove Rootkits (includes instructions with screenshots)

Alternatively you can use, AVG Anti-Rootkit or Panda AntiRootkit.zip instead.
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#10 slbd78

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Posted 26 February 2008 - 01:35 PM

What will happen if I delete a file from the scan log produced by the rootkit and it is not malicious? Is there anyway I can restore that file? How do I know which files are malicious and which ones are not when I use Panda? Should I just delete all of the files, except for the files I see that have my anti-virus or anti-spyware software attached to them?

Also, why is that when I go to netstat -a in the command prompt, it flashes across the screen and then disappears? Wouldn't this tell me if someone else was trying to connect to my computer?

Edited by slbd78, 26 February 2008 - 01:38 PM.


#11 quietman7

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Posted 26 February 2008 - 01:48 PM

Sorry but I cannot tell you what is safe to remove or not remove without further investigation and identifying the files involved. And you should not delete any until that has been done. If your dealing with rootkit issues and other malware besides the topic of this thread and are not sure how to use these ARK tools, then please do this:

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#12 slbd78

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Posted 27 February 2008 - 07:07 PM

Whenever I try to download software, I keep getting the following error:

C:\Windows\Installer\$PatchCache$\Managed\D014477C9FE37ED

#13 quietman7

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Posted 28 February 2008 - 08:46 AM

Try to unregister Windows Installer, and then reregister it.
  • Go to Start > Run and type: msiexec /unreg
  • press Enter.
  • Go to Start > Run and type: msiexec /regserver
  • press Enter.
Also see "How to resolve Common "Windows Installer" Problems" for additional methods.

If you still get an error, then download Hijackthis from another computer, save it to a usb stick/flash drive and then transfer it to your computer.
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#14 slbd78

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Posted 28 February 2008 - 10:58 AM

I went to the Microsoft websit and tried all methods for fixing this error. Unfortunately, I am now getting the following error while trying to download Kaspersky:

Internal Error 2330. 23, C:\Windows\Installer\$PatchCache$\Managed\D014477C9FE37ED4CA1033623161E3FC

#15 quietman7

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Posted 28 February 2008 - 12:35 PM

Windows Installer Error Messages scroll through the list. Yours looks like an internal error.

Here are two suggestions to try:

Download and install Dial-a-fix. This tool is a collection of 'known fixes' that address some serious Windows problems. It tackles issues with SSL/Cryptography, Windows Update, Microsoft Installer, Restrictive polices/Registry issues and miscellaneous shell problems.
  • Launch the program and place a check in ALL the boxes.
  • Click on GO at the bottom.
  • Restart your computer when done.
Download, install and use the Windows Installer CleanUp Utility - (it will list all programs that use Windows Installer).
  • Double-click on msicuu2.exe and click "Next".
  • Accept the license agreement, click "Next", then click "Next" again.
  • Click "Finish" when done.
  • Go to Start > Programs and click on Windows Install CleanUp to launch the program.
  • In the list of Install Products, check to see if the program for which you are getting the Windows Installation pop up is present.
  • If so, highlight that entry, then click on the "Remove" button.
  • Then reinstall the program if you still want to use it again.
* The Remove button does not remove the program. It removes the install configuration.
* If you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it.

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