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I Need Help


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2 replies to this topic

#1 hockeyplaya91

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Posted 19 February 2008 - 06:34 PM

I got a virus i think from downloading music and i downloaded avg free and its telling me i have a virus named trojan horse Generic9.AQNO so is there any way to fix this i have windows xp and im not that good with computers

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#2 Wendy K. Walker

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Posted 19 February 2008 - 07:09 PM

Hi hockeyplaya91, Welcome to BC

Sorry to hear about your problem and I'm not even sure if I'm supposed to be replying to threads in this forum, however, as I am not giving you any advice to change anything on your system here goes.

When you run AVG after it completes and tells you that you are infected there should be an option on that page that allows you to QUARANTINE the suspect files.

Use that option to quarantine the Trojan so that it can't do any harm and then wait for one of the professionals on this forum to tell you what else to do to get rid of it for good.

Now I'm off to PM a Moderator to find out if it is OK for me to post replies to threads in this forum before I get in trouble.

Good Luck.

Wendy
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#3 quietman7

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Posted 20 February 2008 - 10:57 AM

Did AVG provide a specific file name associated with this malware threat and if so, where is it located (full file path) at on your system? If the scan saved a log file, it should show exactly what and where the malware was found so post that instead.

Have your tried running your scans in "Safe Mode"?
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