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Computer Virus Please Help Me


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#1 katrina10

katrina10

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Posted 19 February 2008 - 12:56 PM

when i turn my computer on it loads the window screen however when the login screen is supposed to come up the computer just goes black but you can still see the mouse. Sometimes the mouse doesn't work. i have tried to start it in safe mode but it does the same thing and just goes black. i don't want to reboot my computer as i haven't saved my files. i have windows xp if thats any help

I got this virus from opening a file that was sent to me on msn (they had the virus too and it automatically sent) . Can you please help me.
thankyou

Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 19 February 2008 - 01:05 PM.


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#2 Orange Blossom

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Posted 19 February 2008 - 01:00 PM

Hello katrina10 and welcome to BC :flowers:

What is the name of the virus, and what identified it?

What security programs do you have installed?

Orange Blossom :thumbsup:
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