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#1 red8lima

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Posted 18 February 2008 - 07:35 PM

I could really use some help on this subject, basically im running my windows internet without any problems yet without a firewall. I am unable to change my firewall settings its set for firewall OFF, i cannot acces security center to change it and im unable to use the "netsh winsock reset" function as soon as i run the cmd, the command window opens and closes with nothing said; also when i run the the "netsh winsock cataloge "function it trys to work, what i mean by try is that i see some words flash through quickly but immediatlly the window closes so i pretty sure i have a virus dont know the best course of action. microsft reccomended i delete winsoscks i tried that but was unable to locate my internet protocol tab so had to use the restore point to go back in time, thanks for the help.

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#2 Orange Blossom

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Posted 22 February 2008 - 01:45 AM

Hello red8lima and welcome to BC :flowers:

Sorry about the delay in responding. I have a few questions:

What is your operating system: Windows XP, Vista, etc.?

What firewall are you referring to: Sunbelt personal, Zone alarm etc.?

What security programs do you have on the computer?

How do you connect to the internet: dial-up, wireless etc.?

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#3 red8lima

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Posted 22 February 2008 - 02:35 AM

I HAVE XP, I am reffering to the default firewall that comes withthe system so i guess microsoft or windows? as for security i had Mcafee before that spydoctor before that long ago stormsweeper and registry cleaner long long ago more recently it was mcafee but it was acting erratic and it was uninstalled. Now I have nothing computer runs fine but i cannot run any anti virus all scans freeze my computer. and i had to system restore after installation, I cannot run Avast because i am unable to read the secret letters to autheticate on the site, windowsdefender was missing a file after instalation something stopping me from running anti-virus. i have braodband which is run through cable so im not sure if thats a form of dial-up? i have currently run hijack this and i am now trying to figure out how to post it your help would be greatly appreciated. sorry so long and for lack of periods.

#4 red8lima

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Posted 22 February 2008 - 02:37 AM

i think broadband is a form of DSL because i know its not dial up. just trying to correct my last reply. my internet is really fast though just so you know.

#5 Orange Blossom

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Posted 23 February 2008 - 02:40 AM

Hello red8lima,

Thank you for the additional information. The reason I asked about what kind of internet connection you had is that some repairs are different depending on if you use Wireless, DSL, Cable, Satelite etc. All these are broadband.

I see that you have now posted an HJT log here: http://www.bleepingcomputer.com/forums/t/132478/cannot-run-any-anti-virus/

Since you have posted this log, please DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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