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Problem With Buttinredirect/files Search Screens


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6 replies to this topic

#1 Vintage Man

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Posted 18 February 2008 - 03:01 PM

I am not sure if this is the correct forum for this topic.If wrong please redirect. Thanks
I have a Compaq/HP Media Center computer w/2 GB hard drive, and 100mg RAM Windows XP Home/ SP2 with latest updates. I had Notron security suite but after it lapsed I uinstalled the program with the add/remove function, and installed AVAST antivirus, and activated the Windows Defender feature. Shortly after all this I started to get a "Compaq buttonredirect" screen which wanted me to program the buttons on my keyboard. This screen would override whatever I was doing at the time. The screen would change sizes, and locations on the desktop making it hard to close, and would sometimes go to a tab entry where I would have to click to close it, or it sometimes would let me close by Clicking the red close X upper right of window. But it still came right back even after I closed it. And to add insult to injury a "find files" screen would sometimes appear along with or seperately from the buttonredirect screen. I have SpyBot installed and it tells me all is well. AVAST shows no problem, and Windows Defender (Firewall) does not show a problem. I have AutoRun also and cannot find this program/file to remove. I tried to use system restore but to no avail, still have the problem. I really don't want to use a destructive restore and reformat my computer as I have many programs I don't want to lose. :thumbsup:

HELP...any help would be welcome....

Vintage Man

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#2 Orange Blossom

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Posted 18 February 2008 - 06:48 PM

Hello Vintage Man,

Does the screen in question occur when using the internet? Does it pop-up using a browser window?

Orange Blossom :thumbsup:
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#3 Vintage Man

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Posted 18 February 2008 - 08:10 PM

Hi Orange Blossom,

The buttonredirect screen MOSTLY occures when I am on the Internet, but ocassionally when I am off line. The file search screen shows up regardless if I am on the 'Net' or off-line. I tried to track down all the Symantec files but am not sure if I got them all or not, or if they even could have a part in this.

Vintage Man

#4 garmanma

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Posted 18 February 2008 - 08:29 PM

From what I gathered so far on searching is it has more to do with an unwanted application than an application from HP. I'd try posting HEREand see what they say. I'll look into it a little more
Mark
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#5 Vintage Man

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Posted 18 February 2008 - 09:03 PM

Hi Garmanma,

Thanks for your response. I will post on the other forum. It is frustrating, and I don't think it is a virus but rather a program that HP put in the box and I don't know how to disable it. The trouble with using Ccleaner/Autorun, etc is that I don't understand which programs are which as I am not a computer guy. So I am at a loss what to do.
Anyway I want to thank you, and Orange Blossom for trying to help.

Vintage Man

PS: It is sure hard to catch up on all this computer stuff after 3/4 of a century without it! :thumbsup:

Edited by Vintage Man, 18 February 2008 - 09:04 PM.


#6 garmanma

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Posted 19 February 2008 - 08:34 AM

I'll look some more today
Mark
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#7 TMacK

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Posted 19 February 2008 - 01:12 PM

Hello Vintage Man,

Now that you have created a Topic in the Am I infected? What do I do? forum, I am going to close this topic to avoid confusion.

If at a later date, you still need help, please PM a Moderator and we will re-open this topic.

If you have any questions, don't hesitate to send me a PM.
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Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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