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help with this log please


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12 replies to this topic

#1 donnar

donnar

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Posted 11 March 2005 - 09:27 PM

Have had problems with horseserver and browser hihacks, I've cleaned all the bad stuff I know about, but some of this looks questionable, too. Help, please!

Logfile of HijackThis v1.99.1
Scan saved at 2:57:43 PM, on 3/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [gah95on6] C:\WINDOWS\System32\gah95on6.exe
O4 - HKLM\..\Run: [_AntiSpyware] C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
O4 - HKLM\..\Run: [Nic] C:\WINDOWS\System32\Col.exe
O4 - HKLM\..\Run: [Ahb] C:\WINDOWS\Dum.exe
O4 - HKLM\..\Run: [Ovc] C:\WINDOWS\System32\Iem.exe
O4 - HKLM\..\Run: [Ifv] C:\WINDOWS\System32\Qpb.exe
O4 - HKLM\..\Run: [Imm] C:\WINDOWS\Iqc.exe
O4 - HKLM\..\Run: [Flv] C:\WINDOWS\System32\Eah.exe
O4 - HKLM\..\Run: [Otc] C:\WINDOWS\Rkk.exe
O4 - HKLM\..\Run: [Ule] C:\WINDOWS\System32\Mkk.exe
O4 - HKLM\..\Run: [Hei] C:\WINDOWS\Jdo.exe
O4 - HKLM\..\Run: [Qsl] C:\WINDOWS\System32\Qlh.exe
O4 - HKLM\..\Run: [Cnu] C:\WINDOWS\System32\Knm.exe
O4 - HKLM\..\Run: [Lhg] C:\WINDOWS\System32\Qtj.exe
O4 - HKLM\..\Run: [Dct] C:\WINDOWS\System32\Uhi.exe
O4 - HKLM\..\Run: [Ggp] C:\WINDOWS\System32\Pkc.exe
O4 - HKLM\..\Run: [Lun] C:\WINDOWS\Bsh.exe
O4 - HKLM\..\Run: [Kmu] C:\WINDOWS\Asq.exe
O4 - HKLM\..\Run: [Jvs] C:\WINDOWS\System32\Jus.exe
O4 - HKLM\..\Run: [Jtr] C:\WINDOWS\Dmc.exe
O4 - HKLM\..\Run: [Fmd] C:\WINDOWS\System32\Bgg.exe
O4 - HKLM\..\Run: [Dav] C:\WINDOWS\System32\Iaf.exe
O4 - HKLM\..\Run: [Kcl] C:\WINDOWS\Krh.exe
O4 - HKLM\..\Run: [Jcf] C:\WINDOWS\Tia.exe
O4 - HKLM\..\Run: [Qce] C:\WINDOWS\Gcd.exe
O4 - HKLM\..\Run: [Pmb] C:\WINDOWS\System32\Opd.exe
O4 - HKLM\..\Run: [Gtl] C:\WINDOWS\Jaf.exe
O4 - HKLM\..\Run: [Dmf] C:\WINDOWS\System32\Pov.exe
O4 - HKLM\..\Run: [Sbd] C:\WINDOWS\Nhg.exe
O4 - HKLM\..\Run: [Cps] C:\WINDOWS\Bvs.exe
O4 - HKLM\..\Run: [Ctc] C:\WINDOWS\Htg.exe
O4 - HKLM\..\Run: [Uqg] C:\WINDOWS\Cdr.exe
O4 - HKLM\..\Run: [Rnj] C:\WINDOWS\System32\Vvp.exe
O4 - HKLM\..\Run: [Psk] C:\WINDOWS\System32\Abf.exe
O4 - HKLM\..\Run: [Csa] C:\WINDOWS\System32\Hmo.exe
O4 - HKLM\..\Run: [Ghb] C:\WINDOWS\System32\Vik.exe
O4 - HKLM\..\Run: [Ifd] C:\WINDOWS\Fdq.exe
O4 - HKLM\..\Run: [Nvv] C:\WINDOWS\Nrc.exe
O4 - HKLM\..\Run: [Krl] C:\WINDOWS\Ave.exe
O4 - HKLM\..\Run: [Tch] C:\WINDOWS\Aoi.exe
O4 - HKLM\..\Run: [Vfu] C:\WINDOWS\Ndr.exe
O4 - HKLM\..\Run: [Iof] C:\WINDOWS\System32\Tai.exe
O4 - HKLM\..\Run: [Lmv] C:\WINDOWS\System32\Hjp.exe
O4 - HKLM\..\Run: [Aeq] C:\WINDOWS\Nrr.exe
O4 - HKLM\..\Run: [Guf] C:\WINDOWS\Chi.exe
O4 - HKLM\..\Run: [Tlt] C:\WINDOWS\System32\Obf.exe
O4 - HKLM\..\Run: [Cqb] C:\WINDOWS\Kll.exe
O4 - HKLM\..\Run: [Mqk] C:\WINDOWS\System32\Dkv.exe
O4 - HKLM\..\Run: [Odu] C:\WINDOWS\Nmq.exe
O4 - HKLM\..\Run: [Itg] C:\WINDOWS\System32\Rmg.exe
O4 - HKLM\..\Run: [Gms] C:\WINDOWS\System32\Vid.exe
O4 - HKLM\..\Run: [Nnq] C:\WINDOWS\Kfo.exe
O4 - HKLM\..\Run: [Kij] C:\WINDOWS\Bob.exe
O4 - HKLM\..\Run: [Hmp] C:\WINDOWS\System32\Mln.exe
O4 - HKLM\..\Run: [Ddc] C:\WINDOWS\System32\Vur.exe
O4 - HKLM\..\Run: [Dkq] C:\WINDOWS\Rli.exe
O4 - HKLM\..\Run: [Dfv] C:\WINDOWS\Krj.exe
O4 - HKLM\..\Run: [Okt] C:\WINDOWS\Rkl.exe
O4 - HKLM\..\Run: [Ceb] C:\WINDOWS\System32\Ovo.exe
O4 - HKLM\..\Run: [Pjq] C:\WINDOWS\System32\Jbs.exe
O4 - HKLM\..\Run: [Cmj] C:\WINDOWS\System32\Iuk.exe
O4 - HKLM\..\Run: [Tvt] C:\WINDOWS\Bnn.exe
O4 - HKLM\..\Run: [Dga] C:\WINDOWS\Utd.exe
O4 - HKLM\..\Run: [Gjf] C:\WINDOWS\Rqf.exe
O4 - HKLM\..\Run: [Rrj] C:\WINDOWS\System32\Ljh.exe
O4 - HKLM\..\Run: [Vdt] C:\WINDOWS\Fia.exe
O4 - HKLM\..\Run: [Etp] C:\WINDOWS\Rcn.exe
O4 - HKLM\..\Run: [Jmb] C:\WINDOWS\System32\Slh.exe
O4 - HKLM\..\Run: [Frv] C:\WINDOWS\System32\Cgr.exe
O4 - HKLM\..\Run: [Nen] C:\WINDOWS\Mdv.exe
O4 - HKLM\..\Run: [Krk] C:\WINDOWS\Tmf.exe
O4 - HKLM\..\Run: [Ofl] C:\WINDOWS\System32\Gvs.exe
O4 - HKLM\..\Run: [Qff] C:\WINDOWS\System32\Gjq.exe
O4 - HKLM\..\Run: [Mmp] C:\WINDOWS\System32\Tjb.exe
O4 - HKLM\..\Run: [Eap] C:\WINDOWS\System32\Nvk.exe
O4 - HKLM\..\Run: [Qsh] C:\WINDOWS\System32\Dft.exe
O4 - HKLM\..\Run: [Klo] C:\WINDOWS\System32\Sqb.exe
O4 - HKLM\..\Run: [Sla] C:\WINDOWS\System32\Dpa.exe
O4 - HKLM\..\Run: [Dob] C:\WINDOWS\System32\Los.exe
O4 - HKLM\..\Run: [Snu] C:\WINDOWS\System32\Shl.exe
O4 - HKLM\..\Run: [Phi] C:\WINDOWS\Kar.exe
O4 - HKLM\..\Run: [Kmq] C:\WINDOWS\System32\Utl.exe
O4 - HKLM\..\Run: [Isn] C:\WINDOWS\System32\Jdi.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Exif Launcher.lnk = ?
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O21 - SSODL: MSMserv - {5084569D-83DC-4871-888C-E5820227B8B5} - C:\WINDOWS\System32\schapapi.dll
O21 - SSODL: NTWSMON - {B0EE26E7-7924-4175-A667-1B2D9356AF0D} - C:\WINDOWS\System32\msidctl.dll
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 12 March 2005 - 04:47 PM

Reboot into safe mode and fix all of these entries:

O4 - HKLM\..\Run: [Nic] C:\WINDOWS\System32\Col.exe
O4 - HKLM\..\Run: [Ahb] C:\WINDOWS\Dum.exe
O4 - HKLM\..\Run: [Ovc] C:\WINDOWS\System32\Iem.exe
O4 - HKLM\..\Run: [Ifv] C:\WINDOWS\System32\Qpb.exe
O4 - HKLM\..\Run: [Imm] C:\WINDOWS\Iqc.exe
O4 - HKLM\..\Run: [Flv] C:\WINDOWS\System32\Eah.exe
O4 - HKLM\..\Run: [Otc] C:\WINDOWS\Rkk.exe
O4 - HKLM\..\Run: [Ule] C:\WINDOWS\System32\Mkk.exe
O4 - HKLM\..\Run: [Hei] C:\WINDOWS\Jdo.exe
O4 - HKLM\..\Run: [Qsl] C:\WINDOWS\System32\Qlh.exe
O4 - HKLM\..\Run: [Cnu] C:\WINDOWS\System32\Knm.exe
O4 - HKLM\..\Run: [Lhg] C:\WINDOWS\System32\Qtj.exe
O4 - HKLM\..\Run: [Dct] C:\WINDOWS\System32\Uhi.exe
O4 - HKLM\..\Run: [Ggp] C:\WINDOWS\System32\Pkc.exe
O4 - HKLM\..\Run: [Lun] C:\WINDOWS\Bsh.exe
O4 - HKLM\..\Run: [Kmu] C:\WINDOWS\Asq.exe
O4 - HKLM\..\Run: [Jvs] C:\WINDOWS\System32\Jus.exe
O4 - HKLM\..\Run: [Jtr] C:\WINDOWS\Dmc.exe
O4 - HKLM\..\Run: [Fmd] C:\WINDOWS\System32\Bgg.exe
O4 - HKLM\..\Run: [Dav] C:\WINDOWS\System32\Iaf.exe
O4 - HKLM\..\Run: [Kcl] C:\WINDOWS\Krh.exe
O4 - HKLM\..\Run: [Jcf] C:\WINDOWS\Tia.exe
O4 - HKLM\..\Run: [Qce] C:\WINDOWS\Gcd.exe
O4 - HKLM\..\Run: [Pmb] C:\WINDOWS\System32\Opd.exe
O4 - HKLM\..\Run: [Gtl] C:\WINDOWS\Jaf.exe
O4 - HKLM\..\Run: [Dmf] C:\WINDOWS\System32\Pov.exe
O4 - HKLM\..\Run: [Sbd] C:\WINDOWS\Nhg.exe
O4 - HKLM\..\Run: [Cps] C:\WINDOWS\Bvs.exe
O4 - HKLM\..\Run: [Ctc] C:\WINDOWS\Htg.exe
O4 - HKLM\..\Run: [Uqg] C:\WINDOWS\Cdr.exe
O4 - HKLM\..\Run: [Rnj] C:\WINDOWS\System32\Vvp.exe
O4 - HKLM\..\Run: [Psk] C:\WINDOWS\System32\Abf.exe
O4 - HKLM\..\Run: [Csa] C:\WINDOWS\System32\Hmo.exe
O4 - HKLM\..\Run: [Ghb] C:\WINDOWS\System32\Vik.exe
O4 - HKLM\..\Run: [Ifd] C:\WINDOWS\Fdq.exe
O4 - HKLM\..\Run: [Nvv] C:\WINDOWS\Nrc.exe
O4 - HKLM\..\Run: [Krl] C:\WINDOWS\Ave.exe
O4 - HKLM\..\Run: [Tch] C:\WINDOWS\Aoi.exe
O4 - HKLM\..\Run: [Vfu] C:\WINDOWS\Ndr.exe
O4 - HKLM\..\Run: [Iof] C:\WINDOWS\System32\Tai.exe
O4 - HKLM\..\Run: [Lmv] C:\WINDOWS\System32\Hjp.exe
O4 - HKLM\..\Run: [Aeq] C:\WINDOWS\Nrr.exe
O4 - HKLM\..\Run: [Guf] C:\WINDOWS\Chi.exe
O4 - HKLM\..\Run: [Tlt] C:\WINDOWS\System32\Obf.exe
O4 - HKLM\..\Run: [Cqb] C:\WINDOWS\Kll.exe
O4 - HKLM\..\Run: [Mqk] C:\WINDOWS\System32\Dkv.exe
O4 - HKLM\..\Run: [Odu] C:\WINDOWS\Nmq.exe
O4 - HKLM\..\Run: [Itg] C:\WINDOWS\System32\Rmg.exe
O4 - HKLM\..\Run: [Gms] C:\WINDOWS\System32\Vid.exe
O4 - HKLM\..\Run: [Nnq] C:\WINDOWS\Kfo.exe
O4 - HKLM\..\Run: [Kij] C:\WINDOWS\Bob.exe
O4 - HKLM\..\Run: [Hmp] C:\WINDOWS\System32\Mln.exe
O4 - HKLM\..\Run: [Ddc] C:\WINDOWS\System32\Vur.exe
O4 - HKLM\..\Run: [Dkq] C:\WINDOWS\Rli.exe
O4 - HKLM\..\Run: [Dfv] C:\WINDOWS\Krj.exe
O4 - HKLM\..\Run: [Okt] C:\WINDOWS\Rkl.exe
O4 - HKLM\..\Run: [Ceb] C:\WINDOWS\System32\Ovo.exe
O4 - HKLM\..\Run: [Pjq] C:\WINDOWS\System32\Jbs.exe
O4 - HKLM\..\Run: [Cmj] C:\WINDOWS\System32\Iuk.exe
O4 - HKLM\..\Run: [Tvt] C:\WINDOWS\Bnn.exe
O4 - HKLM\..\Run: [Dga] C:\WINDOWS\Utd.exe
O4 - HKLM\..\Run: [Gjf] C:\WINDOWS\Rqf.exe
O4 - HKLM\..\Run: [Rrj] C:\WINDOWS\System32\Ljh.exe
O4 - HKLM\..\Run: [Vdt] C:\WINDOWS\Fia.exe
O4 - HKLM\..\Run: [Etp] C:\WINDOWS\Rcn.exe
O4 - HKLM\..\Run: [Jmb] C:\WINDOWS\System32\Slh.exe
O4 - HKLM\..\Run: [Frv] C:\WINDOWS\System32\Cgr.exe
O4 - HKLM\..\Run: [Nen] C:\WINDOWS\Mdv.exe
O4 - HKLM\..\Run: [Krk] C:\WINDOWS\Tmf.exe
O4 - HKLM\..\Run: [Ofl] C:\WINDOWS\System32\Gvs.exe
O4 - HKLM\..\Run: [Qff] C:\WINDOWS\System32\Gjq.exe
O4 - HKLM\..\Run: [Mmp] C:\WINDOWS\System32\Tjb.exe
O4 - HKLM\..\Run: [Eap] C:\WINDOWS\System32\Nvk.exe
O4 - HKLM\..\Run: [Qsh] C:\WINDOWS\System32\Dft.exe
O4 - HKLM\..\Run: [Klo] C:\WINDOWS\System32\Sqb.exe
O4 - HKLM\..\Run: [Sla] C:\WINDOWS\System32\Dpa.exe
O4 - HKLM\..\Run: [Dob] C:\WINDOWS\System32\Los.exe
O4 - HKLM\..\Run: [Snu] C:\WINDOWS\System32\Shl.exe
O4 - HKLM\..\Run: [Phi] C:\WINDOWS\Kar.exe
O4 - HKLM\..\Run: [Kmq] C:\WINDOWS\System32\Utl.exe
O4 - HKLM\..\Run: [Isn] C:\WINDOWS\System32\Jdi.exe

Then reboot and delete each of those files and post a new log

#3 donnar

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Posted 12 March 2005 - 08:16 PM

While waiting for a reply to my post, I had found a post that said those files with 3 letter names (first letter capitalized), that were 7.5 kb in the Windows folder and the System32 folder should be removed. I removed them, but they came back, so I guess there's more to do! I also updated my Symantec to 2005 while waiting...I know it isn't going to solve this, but it was something I needed to do. Here is the new log from after deleting the above:

Logfile of HijackThis v1.99.1
Scan saved at 7:58:34 PM, on 3/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Don Munger\Application Data\aali.exe
C:\WINDOWS\System32\l?gonui.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [_AntiSpyware] C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Ssrn] C:\Documents and Settings\Don Munger\Application Data\aali.exe
O4 - HKCU\..\Run: [Ppljyb] C:\WINDOWS\System32\l?gonui.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Exif Launcher.lnk = ?
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O21 - SSODL: MSMserv - {5084569D-83DC-4871-888C-E5820227B8B5} - C:\WINDOWS\System32\schapapi.dll
O21 - SSODL: NTWSMON - {B0EE26E7-7924-4175-A667-1B2D9356AF0D} - C:\WINDOWS\System32\msidctl.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thanks...

#4 Grinler

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Posted 13 March 2005 - 04:46 PM

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O4 - HKCU\..\Run: [Ssrn] C:\Documents and Settings\Don Munger\Application Data\aali.exe
O4 - HKCU\..\Run: [Ppljyb] C:\WINDOWS\System32\l?gonui.exe
O21 - SSODL: MSMserv - {5084569D-83DC-4871-888C-E5820227B8B5} - C:\WINDOWS\System32\schapapi.dll
O21 - SSODL: NTWSMON - {B0EE26E7-7924-4175-A667-1B2D9356AF0D} - C:\WINDOWS\System32\msidctl.dll

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\Documents and Settings\Don Munger\Application Data\aali.exe
C:\WINDOWS\System32\schapapi.dll
C:\WINDOWS\System32\msidctl.dll

Reboot your computer to go back to normal mode and post a new log.

#5 donnar

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Posted 15 March 2005 - 09:51 AM

Okay, did that. Found the files you mentioned. Everything is running pretty well now, but a scan by Norton 2005 still reports that I have two "nonviral threats" and advises me to get rid of them. None of the elements in any of the removal instructions I've found exist on this computer. The files are:

bln02ngv.exe SAHAgent

bridge.inf WinFavorites

Here is my current Hijack log:

Logfile of HijackThis v1.99.1
Scan saved at 9:43:20 AM, on 3/15/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.rnetinc.net/proxy/auto.pac
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [_AntiSpyware] C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Exif Launcher.lnk = ?
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

thanks so much for your help so far.

#6 Grinler

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Posted 15 March 2005 - 10:54 AM

The log is clean so thoise two files are not starting up. You should delete them though.

Let me know if there any other problems after you delete themn

#7 donnar

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Posted 15 March 2005 - 11:36 PM

Here's the thing...I can't find them anywhere! Norton's is no help. AdAware finds nothing, SpyBot finds nothing, Mcafee Antivirus finds nothing. I can't find them, either. But Norton finds them and says if I update my definitions I can delete them...except I have the most recent definitions. Norton just reports they have been found but never asks what to do with them.

Except for these two files the computer is cleaner than it has been for months. Maybe we can live with them!

thanks, donnar

#8 Grinler

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Posted 16 March 2005 - 12:26 AM

This is the prevention speech. Follow the system restore steps, as well as the others and then scan with norton and see if the files are gone

Log looks clean...great job!

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help.

#9 donnar

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Posted 16 March 2005 - 09:55 AM

Followed all instructions to delete old Restore Points and create a new one. Deleted all temp files in computer and in IE. Configured IE as instructed. Downloaded and installed Firefox and will be using that most of the time.

Norton's still finds those two files (but no one else does). Still after all of the above, I am "fairly" confident we have done all we can do. I have recovered quite a bit of disk space and can now run a program that had been disabled by the junk.

thanks again

#10 Grinler

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Posted 16 March 2005 - 01:36 PM

Norton does not say where it is these files are located?

#11 donnar

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Posted 16 March 2005 - 04:15 PM

No, Norton does not say where they are. Nor do I get asked what to do about them. It simply reports that they are present and are adware and should be removed. In the report window, they are linked to the Symantec site which gives me instructions for manually removing SAHAgent, but none of the reg keys or files they mention are present on my computer.

In case they had been previously quarantined by Norton, i deleted all files in quarantine, but that did not solve the problem. Tried searching for Files & Folders, but didn't find anything by that name.

Interesting, huh?

#12 Grinler

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Posted 16 March 2005 - 11:50 PM

Yeah its strange...not sure why norton is showing this, but i can tell you they are not starting up on your computer anymore.

#13 donnar

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Posted 17 March 2005 - 08:06 AM

Thanks, that's my feeling, as well. I consider this a successful (and closed case).




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