Verizon does give the modems out. 6100 for DSL has been in use for couple of years now.
They also give you some software to diagnose network problems, a laughable concept
how can you diagnose if you can't connect.
That software is not needed. Ever. Go to Admin tools, and remove it, and reboot.
Verizon's claim that the signal is good is likely correct, normally it's excellent.
BUT that does not mean you're OK.
For instance, have you moved? Are you renting? Have you tried every phone socket in the house?
Is the line which THEY think you're using, the same line YOU are using (I know a relative who plugged in the modem into a socket which was actually a different phone# and a wrong one at that, took'm forever to diagnose that one)
Often loss of connection is due to the firewalls not correctly configured, check Norton instructions to permit access to that modem which should be your DHCP server (assuming Norton AV includes firewall)
It can also be due to the misconfiguration of the modem itself. That modem is a NAT modem.
In the modem itself, have you set it up to be the DHCP server? Does it display Verizon DNS addresses?
Copy all that data into Norton's firewall (if such exists). Allow all that. Don't block it. BTW, Does Norton detect a valid network or does it detect 169.x.x.x etc. (169.x.x.x is DEAD)
To get to the modem, 192.168.1.1 address should do it via your browser.
Is the modem connecting? If I recall, one of the tabs displays the connection status.
You can always recheck and match the values using the command window, as it could be diagnostic:
Start > Run > type in "cmd" no quotes
On the black window type "ipconfig /all" no quotes, space before the /
Do you have address other than 169.x.x.x
Does it say DHCP and DNS are automatically configured (that's the normal. default Windows setup)
Are Verizon DNSs there (ususally 71.x.x.x or 155.x.x.x, again I don't recall)
Am I understanding correctly that you do get a connection and then it stops?
Edited by tos226, 20 February 2008 - 01:35 PM.