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Unwanted Pop-ups, Possible Adware/spyware


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#1 heat622

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Posted 18 February 2008 - 12:56 AM

Hi, I'm Heather. I think my computer is infected!

When I go online I keep getting unwanted pop-ups. (Additionally computer is running slow, my desk-top sometimes won't display, and not every letter on my keyboard shows up when I press it the first time.)

I'm running Windows XP with IE7.

So far I have run Spybot 1.5.2, AVG Anti-Spyware 7.5 and Trend Micro House Call several times and repeatedly found and removed Tracking Cookies identified as low or medium threats (i.e. TrackingCookie.netflame, TrackingCookie.2o7). When I ran Trend Micro Antivirus 2007 I found Adware_MemWatcher, which I quarantined. But when I go online again, the pop-ups keep showing up and the problems persist.
The pop-ups are from sites such as: hxxp://www.fubar.com/join_lp1a.php Oh goodie, another one just popped up while I was typing this... hxx://quizrocket.com/dumb-test?gatherer_id=100449&utm

Just going online and opening a website (any website), the pop-ups persist and I've also had two error messages a couple of times. I don't know if they are "legitimate" messages, or crap from some adware or spyware.

The first one reads: "Internet Explorer Failed to clean infection detected on your computer. The results list will highlight all corresponding occurences in red and display necessary for future action."

The second error reads: "Microsoft Visual C ++ Runtime Library. Buffer overrun detected! Program: C\WINDOWS\Explorer.EXE A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated."

I do have a HijackThis log, which I know I'm not to post here, but in another thread.

Help me please!

Edited by quietman7, 18 February 2008 - 09:18 AM.


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#2 quietman7

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Posted 18 February 2008 - 09:21 AM

Welcome to BC heat622.

Please do not post active links to possible malware sites. I have disabled them so others may not become accidentially infected.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Then perform an Online Virus Scan like BitDefender.
(These require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)
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#3 heat622

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Posted 19 February 2008 - 12:59 AM

Hi again! So sorry for posting active links like that. In my effort to provide detailed information, my brain stopped working for a bit. :thumbsup:

I have followed all the instructions you posted. I'm not sure if this is important, but when I rebooted after running SUPERAntiSpyware an error message popped up that read:
RUNDLL
Error loading C:\WINDOWS\System32\qmbgauyb.dll
The specified module could not be found.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/18/2008 at 07:24 PM

Application Version : 3.9.1008

Core Rules Database Version : 3405
Trace Rules Database Version: 1397

Scan type : Complete Scan
Total Scan Time : 02:12:30

Memory items scanned : 186
Memory threats detected : 2
Registry items scanned : 6214
Registry threats detected : 18
File items scanned : 66855
File threats detected : 9

Trojan.Unclassifed/AffiliateBundle
C:\WINDOWS\SYSTEM32\NNNNNMN.DLL
C:\WINDOWS\SYSTEM32\NNNNNMN.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E}
HKCR\CLSID\{0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E}
HKCR\CLSID\{0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E}\InprocServer32
HKCR\CLSID\{0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E}\InprocServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks#{0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E}
Software\Microsoft\Windows NT\CurrentVersion\WinLogon\Notify\nnnnnmn
C:\WINDOWS\SYSTEM32\TUVVWWX.DLL

Trojan.WinFixer
C:\WINDOWS\SYSTEM32\GEBCC.DLL
C:\WINDOWS\SYSTEM32\GEBCC.DLL
HKLM\Software\Classes\CLSID\{A2D06086-882A-449C-88F1-8CD4093F534A}
HKCR\CLSID\{A2D06086-882A-449C-88F1-8CD4093F534A}
HKCR\CLSID\{A2D06086-882A-449C-88F1-8CD4093F534A}\InprocServer32
HKCR\CLSID\{A2D06086-882A-449C-88F1-8CD4093F534A}\InprocServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A2D06086-882A-449C-88F1-8CD4093F534A}

Adware.Vundo-Variant/Small-A
HKLM\Software\Classes\CLSID\{42503ec2-5809-4288-a1b5-b8206c12c71e}
HKCR\CLSID\{42503EC2-5809-4288-A1B5-B8206C12C71E}
HKCR\CLSID\{42503EC2-5809-4288-A1B5-B8206C12C71E}\InprocServer32
HKCR\CLSID\{42503EC2-5809-4288-A1B5-B8206C12C71E}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\FCCVJYEJ.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{42503ec2-5809-4288-a1b5-b8206c12c71e}
C:\WINDOWS\SYSTEM32\QMBGAUYB.DLL

Trojan.Unknown Origin
HKLM\Software\xpre
HKLM\Software\xpre#execount

Trojan.ZenoSearch
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\AOL\C_AMERICA ONLINE 9.0\OPTCLEAN.EXE

Trojan.Downloader-Gen/MROFIN
C:\WINDOWS\MROFINU572.EXE
C:\WINDOWS\MROFINU572.EXE.TMP

Malware.SpywareNuker
C:\WINDOWS\SYSTEM32\DRIVERS\PSHOOK11.SYS

#4 quietman7

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Posted 19 February 2008 - 08:10 AM

The "Cannot find...", "Could not run..." or "Error loading..." message is usually related to a program (or malware) that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan or the uninstall of a program. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up.

When Windows loads, it looks for any files associated with registry entries for programs that are set to run at startup. If the file was removed but not the registry entry, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if your not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.
Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

After running VundoFix, a text file named vundofix.txt will have automatically been saved to the root of the system drive, usually at C:\vundofix.txt. Please copy & paste the contents of that text file into your next reply.

Also let me know if the pop ups have stopped.
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#5 heat622

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Posted 19 February 2008 - 09:11 PM

Hello,

I've followed your instructions from the last post. The error message no longer appears when I start my computer AND the internet pop-ups have stopped. I ran both Vundo Fix and VirtumundoBegone and neither found any infections. My VudoFix.txt is below...

VundoFix V6.7.8

Checking Java version...

Java version is 1.4.2.3
Old versions of java are exploitable and should be removed.

Scan started at 5:14:34 PM 2/19/2008

Listing files found while scanning....

No infected files were found.


Beginning removal...

#6 quietman7

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Posted 20 February 2008 - 07:41 AM

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. That's probably how you came to be infected in the first place. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE)6 Update 4...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "English".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u4-windows-i586-p.exe to install the newest version.
Then if there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#7 heat622

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Posted 20 February 2008 - 08:46 PM

Hi,

I deleted my old Java and installed the new version as you instructed. Also did the System Restore thingy. I haven't had any more error messages or pop-ups, but I'm not sure if I'm "clean" yet? Are there any more steps or scans?

Heat~

#8 quietman7

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Posted 20 February 2008 - 10:02 PM

If the start up error messages and pop ups are gone, you should be good to go.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
"Block Unwanted Parasites with a Custom Hosts File" - Instructions for the MVPS HOSTS File
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#9 heat622

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Posted 21 February 2008 - 12:53 PM

Thank you so much for your help! I couldn't have fixed this without you! :thumbsup:

#10 quietman7

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Posted 21 February 2008 - 12:56 PM

Your welcome. :thumbsup:
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#11 heat622

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Posted 22 February 2008 - 12:14 AM

Uh oh! The SUPERAntiSpyware scan I just ran found 1 item of Adware.Vundo Variant in my registry. Is there something else I need to do to get rid of it? The pop-ups and errors messages have stopped, by my computer is still running very slow.

#12 Orange Blossom

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Posted 22 February 2008 - 12:23 AM

Hello heat622,

Can you post the log please?

Orange Blossom :thumbsup:
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#13 quietman7

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Posted 22 February 2008 - 07:15 AM

SUPERAntiSpyware scan...found 1 item of Adware.Vundo Variant in my registry...

If it found this, SAS should have removed it. Is that not the case?
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#14 heat622

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Posted 22 February 2008 - 02:55 PM

Here's the log...

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/21/2008 at 10:07 PM

Application Version : 3.9.1008

Core Rules Database Version : 3407
Trace Rules Database Version: 1399

Scan type : Complete Scan
Total Scan Time : 01:45:25

Memory items scanned : 703
Memory threats detected : 0
Registry items scanned : 6491
Registry threats detected : 1
File items scanned : 67461
File threats detected : 0

Adware.Vundo Variant
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0E0A2AD5-1ADC-4EC3-90FC-0FB793C9259E}

#15 quietman7

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Posted 22 February 2008 - 03:06 PM

Ok. It was only a registry entry remnant that was found/removed.

If your computer still seems to be slow, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.
Note: If you are not on a local area network (LAN), disable the Workstation Service which creates and maintains client network connections to remote servers and that should also help to speed up your boot time.
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