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Windows Xp Installer Errors


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#1 s_m_f

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Posted 17 February 2008 - 06:48 PM

First, let me start by apologizing if I've posted in the wrong area. This is my first time posting in this forum, or any forum for that matter. I am attempting to find help with a problem that is extremely aggravating, as I'm sure most problems are.

The problem that I am encountering is with Windows Installer. I have found that I have the latest version, from what I have read on the internet anyway. Of course, I could be wrong, it wouldn't be the first time. I have version 3.1. The problem I have is when I shut down, I am receiving an error message when it states that I am uploading updates. The problem is that when it is uploading these updates, I get a message that says "The instruction at 0x008x1113 reference memory at 0x003a3f68. The memory could not be read." This only happens at shutdown. Never while I'm using my computer. It also states "msiexec" I have researched the problem online and found numerous other people who are having a problem with a code the same, different numbers obviously but their codes are all with svchost.exe not "msiexec" as mine is.

The difference I have found with everyone else who has posted their problems is that they have a problem installing programs, I do not. I do not have a problem using my system either, as they do. The only thing that is similar is the error message and that it hangs at shutdown. (Sorry for the lengthy post and if it is in the wrong area. Thanks for any help!)

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#2 lowtek_otc

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Posted 17 February 2008 - 06:50 PM

Is this a blue screen error?

#3 garmanma

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Posted 17 February 2008 - 08:05 PM

When it hangs at shutdown, open Task Manager By right-clicking on the taskbar and see what application is not responding
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#4 s_m_f

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Posted 18 February 2008 - 12:34 PM

Is this a blue screen error?



If you mean like the "blue screen of death" (as that's the only blue screen error) I know of, then no. It's an error that pops up when it says "Windows in shutting down" Then it goes on to say that you should not shut down or unplug your system as it will turn off automatically. So, there is a blue screen, but it's behind the text. I know very little about computers, other than how to fix minor problems with the internet and a few programs, so if I sound uneducated with my answers, sorry.

#5 s_m_f

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Posted 18 February 2008 - 12:38 PM

When it hangs at shutdown, open Task Manager By right-clicking on the taskbar and see what application is not responding


Maybe I mis-worded it when I stated that it was "hanging" at shutdown. Usually when my system would shutdown, prior to this error, there would be no updates as I would have all updates done while I was at the computer. When I said hanging at shutdown, I meant that it is attempting to download these updates but it's coming up with errors after each one. So, there's no task bar there. It's the blue screen that says windows is trying to shut down, do not unplug or shut down your system, it will automatically do so. And everything shuts down once all the errors are done popping up. I get 6 errors total. Sorry for miswording what I meant to say.

#6 Orange Blossom

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Posted 21 February 2008 - 12:27 AM

Hello s_m_f,

From the sound of the error messages, it appears as though the installers are corrupt. There is a Windows Installer Cleanup Utility that may help resolve this issue: http://support.microsoft.com/kb/290301

Another possibility to resolve the problem is to use the system file protector (I'm assuming you have Windows XP) because msiexec is a system file. To run this:

Start --> Run Type in sfc /scannow Make sure there is a space between the c and the / It will check the system files and either repair or replace corrupt or missing files. It will check the i386 folder for these files if replacements are needed. If this folder is not on your computer, it may ask for your installation disk. It will report anything it finds wrong in the Event Viewer under System. Note: I always have some signature errors that can't be fixed. This is a known issue with some Dell OEM installations and is nothing to be concerned about.

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#7 garmanma

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Posted 21 February 2008 - 08:32 AM

A quick note to OB's post. Do not use the Utility on any Microsoft Office applications. Anything else is fine, just check the appropriate boxes

Edited by garmanma, 21 February 2008 - 08:32 AM.

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