Posted 15 February 2008 - 08:04 PM
Hey all - 1st post here but I'm glad to say that the OP is not alone. I'm the Help Desk Administrator for a large company that deals exclusively with Dell. I've worked with many of their C- and D-Series laptops and never came across one that I could not do anything with - until getting my hands on this Inspiron E1705 that is experiencing the exact issue as the OP.
I can run the diagnostics with no issues at all and can attempt to boot into a CD (have NOT tried a diagnostic CD) but no matter what I do the CD will not boot. After I F12 into the boot menu and choose the CD drive, I get the typical message to wait while setup inspects my PC's configuration. After the message disappears, all I get is a black screen (with no blinking cursor). I have tried this unsuccessfully with an original XP Reinstallation CD, a copy of an XP Reinstallation CD, and two different Bart's disks. NONE of these disks will load.
I have no reason to suspect the hard drive has issues at this point since the CDs are also experiencing issues. However, the hard drive bay that I brought home from work is for an IDE drive and this one happens to be a SATA drive, so I have not been able to test it out on its own.
Also, I am NOT able to F8 to choose Safe Mode, Last Good Known Config, etc. I'm not sure if it's related to the issue or if this specific PC has never been able to do that, but I haven't heard of one PC that doesn't have this option.
So - what are my thoughts? I'm not sure at this point. I've only been playing with this for about an hour and am pretty baffled. It's unlike anything I've seen before and the only conclusion that I can come to is that the motherboard has issues, though I don't know why the diagnostics would pass with flying colors if that were the case.
GotDimps - did you ever get this resolved? I'm under the impression that these events may have occurred around the same time as this PC belongs to a computer-illiterate co-worker of mine and he just asked me to take a look at it yesterday (presumably after a day or so of it not working). That also happens to coincide with the release of Microsoft's monthly patching. Does anyone see how a bad patch could in ANY WAY cause this issue?
Thanks for any input and I hope that we can get somewhere with this! I hate to let down my people at work - they're pretty confident that I can do anything PC related.
BTW GotDimps - I don't think you're crazy or PC illiterate in any way. These issues are identical and too close together to be a coincidence.