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How Do I Fix Or Replace My Cmos Battery?


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19 replies to this topic

#1 steviethec

steviethec

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Posted 16 February 2008 - 09:03 PM

Ok Richie and I have tried almost everytthing and he suggested I fix or replace my cmos battery. everytime my computer reboots it gets reset to january 31, 2008.... everything we have tried gets lost.. he feels confident it is not a virus and is my battery..... i am hoping this is a quick and/or easy fix.. like changing a watch battery???? please tell me i am correct..... i have run belarc adviser and attached the file i hope someone can assist...thank you steve




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Computer Profile Summary
Computer Name: Steve-pn86c08cy (in MSHOME)
Profile Date: Saturday, February 16, 2008 9:01:14 PM
Advisor Version: 7.2v
Windows Logon: Steve


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway YORKTOWN 4000806
System Serial Number: 0029341788
Chassis Serial Number: 0029341788
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845PECE AAC11812-103
Serial Number: AZCE24501767
Bus Clock: 133 megahertz
BIOS: Intel Corp. RG84510A.15A.0057.P19.0308210949 08/21/2003
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
51.32 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8481B [CD-ROM drive]
MATbleepA DVD-ROM SR-8588 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-00CAA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMA8E5092514, rev 17.07W17, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'J6G1' has 512 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 51.32 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Steve 2/16/2008 9:28:26 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account hp psc 2200 series on USB001
Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Intel® 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce4 MX 440 [Display adapter]
Gateway FPD1530 [Monitor] (14.9"vis, s/n LIC24776249, November 2002)
Bus Adapters Multimedia
Intel® 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Intel® 82801DB/DBM USB Universal Host Controller - 24C7 Creative SB Audigy
Multimedia Audio Controller
Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem


1394 Net Adapter
Intel® PRO/100 VE Network Connection
Dhcp Server: none responded
Physical Address: 00:07:E9:C3:F6:EF
Realtek RTL8150 USB 10/100 Fast Ethernet Adapter
primary Auto IP Address: 68.82.130.213 / 21
Gateway: 68.82.128.1
Dhcp Server: 68.87.64.10
Physical Address: 00:E0:4C:03:22:20

Networking Dns Servers: 68.87.64.146
68.87.75.194
OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device (2x)
PC Camera
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse (2x)
USB Root Hub (4x)
Virus Protection [Back to Top]
Bitdefender Antivirus Version 8.0
Realtime File Scanning Off
Panda Internet Security 2008 Version 12.01.00
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 02/12/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q943055 - Critical (details...)
Q943957 - Important (details...)
Q944423 - Important (details...)
Q944533 - Critical (details...)
Q946026 - Critical (details...)
Q946216 - Important (details...)

Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 1/28/2008 (details...)
M928366 on 1/29/2008 (details...)
MSXML4SP2
KB936181 on 1/29/2008 (details...)
MSXML6
KB933579 on 1/29/2008 (details...)
Office Access MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Access Setup Metadata MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Excel MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Outlook MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office PowerPoint MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Professional 2007
KB936982[SP] on 1/29/2008 (details...)
KB943597 on 1/29/2008 (details...)
Office Proof (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Publisher MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Shared MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Shared Setup Metadata MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Office Word MUI (English) 2007
KB936982[SP] on 1/29/2008 (details...)
Software Update for Web Folders (English) 12
KB936982[SP] on 1/29/2008 (details...)
WGA
SP0
KB892130 on 1/28/2008 (details...)
Windows Media Format 11 SDK
KB929399 (details...)
SP0
KB929399 on 1/29/2008 (details...)
Windows Media Format SDK
SP0
KB891122 on 1/28/2008 (details...)
KB902344 on 1/29/2008 (details...)
Windows Media Player 10
KB917734_WMP10 (details...)
KB936782_WMP10 (details...)
SP0
KB917734_WMP10 on 1/28/2008 (details...)
SP2
KB936782_WMP10 on 1/28/2008 (details...)
Windows Media Player 11
KB936782_WMP11 (details...)
KB939683 (details...)
SP0
KB939683 on 1/29/2008 (details...)
SP2
KB936782_WMP11 on 1/29/2008 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 1/28/2008 (details...)
Windows Media Player
SP0
KB911564 on 1/28/2008 (details...)
Windows Presentation Foundation
KB932471 on 1/29/2008 (details...)
Windows XP
KB923689 (details...)
KB941569 (details...)
SP-1
KB909520 on 1/28/2008 (details...)
SP0
KB923689 on 1/28/2008 (details...)
KB938127-IE7 on 1/29/2008 (details...)
KB941569 on 1/28/2008 (details...)
KB942615-IE7 on 1/28/2008 (details...)
SP10
MSCOMPPACKV1 on 1/29/2008 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP2
KB811113[SP] on 1/28/2008 (details...)
SP3
KB873333 on 1/28/2008 (details...)
KB873339 on 1/28/2008 (details...)
KB885835 on 1/28/2008 (details...)
KB885836 on 1/28/2008 (details...)
KB885884 on 1/30/2008 (details...)
KB886185 on 1/28/2008 (details...)
KB887472 on 1/28/2008 (details...)
KB888302 on 1/28/2008 (details...)
KB890046 on 1/28/2008 (details...)
KB890859 on 1/28/2008 (details...)
KB891781 on 1/28/2008 (details...)
KB893756 on 1/28/2008 (details...)
KB893803V2 on 1/28/2008 (details...)
KB894391 on 1/28/2008 (details...)
KB896344 on 1/29/2008 (details...)
KB896358 on 1/28/2008 (details...)
KB896423 on 1/28/2008 (details...)
KB896424 on 1/28/2008 (details...)
KB896428 on 1/28/2008 (details...)
KB898461 on 1/28/2008 (details...)
KB899587 on 1/28/2008 (details...)
KB899591 on 1/28/2008 (details...)
KB900485 on 1/28/2008 (details...)
KB900725 on 1/28/2008 (details...)
Windows XP
SP3 (continued)
KB901017 on 1/28/2008 (details...)
KB901214 on 1/28/2008 (details...)
KB902400 on 1/28/2008 (details...)
KB904706 on 1/28/2008 (details...)
KB904942 on 1/28/2008 (details...)
KB905414 on 1/28/2008 (details...)
KB905749 on 1/28/2008 (details...)
KB908519 on 1/28/2008 (details...)
KB908531 on 1/28/2008 (details...)
KB910437 on 1/28/2008 (details...)
KB911280 on 1/28/2008 (details...)
KB911562 on 1/28/2008 (details...)
KB911927 on 1/28/2008 (details...)
KB912919 on 1/28/2008 (details...)
KB913580 on 1/28/2008 (details...)
KB914388 on 1/28/2008 (details...)
KB914389 on 1/28/2008 (details...)
KB914440 on 1/28/2008 (details...)
KB915800 on 1/31/2008 (details...)
KB915865 on 1/28/2008 (details...)
KB916595 on 1/28/2008 (details...)
KB917344 on 1/28/2008 (details...)
KB917422 on 1/28/2008 (details...)
KB917953 on 1/28/2008 (details...)
KB918118 on 1/28/2008 (details...)
KB918439 on 1/28/2008 (details...)
KB919007 on 1/28/2008 (details...)
KB920213 on 1/28/2008 (details...)
KB920342 on 1/29/2008 (details...)
KB920670 on 1/28/2008 (details...)
KB920683 on 1/28/2008 (details...)
KB920685 on 1/28/2008 (details...)
KB920872 on 1/28/2008 (details...)
KB921398 on 1/28/2008 (details...)
KB921503 on 1/28/2008 (details...)
KB921883 on 1/28/2008 (details...)
KB922582 on 1/28/2008 (details...)
KB922616 on 1/28/2008 (details...)
KB922819 on 1/28/2008 (details...)
KB923191 on 1/28/2008 (details...)
KB923414 on 1/28/2008 (details...)
KB923980 on 1/28/2008 (details...)
KB924191 on 1/28/2008 (details...)
KB924270 on 1/28/2008 (details...)
KB924496 on 1/28/2008 (details...)
KB924667 on 1/28/2008 (details...)
KB925720 on 1/29/2008 (details...)
KB925876 on 1/29/2008 (details...)
KB925902 on 1/28/2008 (details...)
KB926239 on 1/29/2008 (details...)
KB926255 on 1/28/2008 (details...)
KB926436 on 1/28/2008 (details...)
KB927779 on 1/28/2008 (details...)
KB927802 on 1/28/2008 (details...)
KB927891 on 1/28/2008 (details...)
KB928255 on 1/28/2008 (details...)
KB928843 on 1/28/2008 (details...)
KB929123 on 1/28/2008 (details...)
KB930178 on 1/28/2008 (details...)
KB930916 on 1/28/2008 (details...)
KB931261 on 1/28/2008 (details...)
KB931784 on 1/28/2008 (details...)
KB932168 on 1/28/2008 (details...)
KB933729 on 1/28/2008 (details...)
KB935839 on 1/28/2008 (details...)
KB935840 on 1/28/2008 (details...)
KB936021 on 1/28/2008 (details...)
KB936357 on 1/28/2008 (details...)
KB938127 on 1/28/2008 (details...)
KB938828 on 1/28/2008 (details...)
KB938829 on 1/28/2008 (details...)
KB941202 on 1/28/2008 (details...)
KB941568 on 1/28/2008 (details...)
KB941644 on 1/28/2008 (details...)
KB942615 on 1/28/2008 (details...)
KB942763 on 1/28/2008 (details...)
KB942840 on 1/28/2008 (details...)
KB943460 on 1/28/2008 (details...)
KB943485 on 1/28/2008 (details...)
KB944653 on 1/28/2008 (details...)
Windows
SP1
IDNMITIGATIONAPIS on 1/28/2008 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 1/28/2008 (Microsoft National Language Support Downlevel APIs)
Word 2002
KB873379 on 1/30/2008 (details...)
KB894541 on 1/30/2008 (details...)
KB911701 on 1/30/2008 (details...)
KB913471 on 1/30/2008 (details...)
KB914796 on 1/30/2008 (details...)
KB920816 on 1/30/2008 (details...)
KB920821 on 1/30/2008 (details...)
KB934705 on 1/30/2008 (details...)
KB942670 on 1/30/2008 (details...)
XML Paper Specification Shared Components Pack 1.0
XPSEPSC (XML Paper Specification Shared Components Pack 1.0)



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Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor 8ca4fe86
Hewlett-Packard - WebReg MY26JB36SM0G
Microsoft - Internet Explorer 92318-600-4683464-04146
Microsoft - Money 78507-805-6769932-04478 (Key: R2D43-3DHG9-DQ79W-W3DXQ-929DY)
Microsoft - Office Professional 2007 Trial 81605-320-6879525-65065 (Key: DWWDW-2MM8J-T6CRB-F3PFY-XVYHM)
Microsoft - Picture It! Photo 7.0 69283-543-6526655-04271 (Key: FQK74-FXGMX-GP78V-XDWDC-YFQYD)
Microsoft - WebFldrs XP 12345-111-1111111-35947
Microsoft - Windows XP Home Edition 55277-OEM-0011903-00105 (Key: JX4XP-TTPF9-JQX8J-GYGK3-6X6WD)e
Microsoft - Word 2002 54189-OEM-1692217-14724 (Key: KFVT9-MFVRR-Q6J74-J7QYQ-PBYVY)e
Microsoft - Works 7.0 69367-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Works Suite 2003 53602-442-0214867-05078

Software Versions (mouse over * for details, click * for location) [Back to Top]
2007 Microsoft Office system Version 12.0.6214.1000 *
Adobe Photoshop Album Starter Edition Version 3.2.0.77764 *
Adobe Reader Version 8.1.0.2007051100 *
Anti-Windows Messenger terminates the Windows Messenger process, msmsgs.exe, any time it is found running. *
Arcanoid Productions - WUtooL Version 1.16.0.0 *
Auslogics - Disk Defrag Version 1.x *
Auslogics - Registry Defrag Version 4.x *
Belarc, Inc. - Advisor Version 7.2v *
Bitsum Technologies - Process Lasso Monitor Service Version 2, 5, 2, 0 *
Bitsum Technologies - Process Supervisor GUI Version 2, 5, 2, 00 *
CDBurnerXP Version 4.0.022.370 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Comcast Video Mail by Vibe Solutions Group Version 4,0,3778,0621 *
Creative Recorder Version 2.00 *
Creative Restore Defaults Application Version 1, 0, 0, 0 *
Creative Service for CDROM Access Version 1.0.0.0 *
Creative Surround Mixer Version 2.00.0.0 *
Creative Technology Ltd - MDBUtil Application Version 1.01.03.0 *
Creative Technology Ltd. - AudioHQ Version 1.14.0 *
Creative Technology Ltd. - PlayCenter Version 3.01.43.0 *
Creative WaveStudio Version 4.21.05.0 *
E-Z Legal Software - Corporate Secretary Version 1, 0, 0, 1 *
E-Z Legal Software - E-Z Legal Software - Variable Entry Version 1, 0, 0, 1 *
EZEDIT Application Version 1, 0, 0, 1 *
FUJI PHOTO FILM CO.,LTD. - FinePixViewer Version 4.3.0.1 *
Gateway Menu Version 1.0.0.0 *
Greatis Software - RegRun Security Suite Version 5.7 *
Greatis Software - UnHackMe Version 2.5 *
Greatis Software - UnHackMe Version 4.7 *
Han-soft - UninsHs Version 1.6.0.0 *
HD1988 Labs - Quack Media Player Version 1.0.0.0 *
Hewlett-Packard - HP Software Update Client Version 3, 0, 8, 4 *
Hewlett-Packard - HpqPhUnl Version 7.0.0.229 *
Hewlett-Packard - ICE 1.1 Version 1,2,0,40 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version 002.000.000.138 *
Hewlett-Packard Co. - HP Photosmart Essential Version 1.9.1.3 *
Hewlett-Packard Company - HP Solution Center Version 070.000.128.000 *
Hewlett-Packard Development Company, L.P. - hp digital imaging Version 070.000.170.000 *
HP PML Version 10, 1, 1, 4 *
Hpi_Prnt Application Version 2.0.0.126 *
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Intel Corporation - NMS Version 2.2.9.0 *
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Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.6308 *
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Microsoft Corporation - DirectX 9.0 Sample Version 9.00 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16574 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Office Diagnostics Service Version 12.0.6211.1000 *
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Microsoft Corporation - Office Source Engine Version 12.0.4518.1014 *
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Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office Document Imaging Version 1.03.2349.1 *
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Microsoft Office Picture Manager Version 12.0.6211.1000 *
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#2 DaChew

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Posted 16 February 2008 - 09:51 PM

a battery failing might cause that if the computer bios was dated from january 31, 2008 but that's only a couple of weeks ago?

Are you sure about that date?

there might be something really deep left in your system causing this?


anyway the battery is the L in this picture

http://cgi.ebay.ph/Gateway-Intel-Yorktown-...bayphotohosting

Edited by DaChew, 16 February 2008 - 10:02 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 Queen-Evie

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Posted 16 February 2008 - 09:57 PM

Replacing the CMOS battery is an easy thing to do, and the battery is the cheapest part of your computer's innards. I know from experience that the thought of doing it yourself is intimidating, wondering if you're going to do something that will blow the computer up. All I can say is if I can do it, anyone can.

The links below will give you info on the process:


How To Install A CMOS Battery


http://www.computerhope.com/issues/ch000239.htm

#4 steviethec

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Posted 16 February 2008 - 11:10 PM

I really love this site and thank you both for your help///



chewy i agree with you and feel there may be something else going on but i will admit i have tired almost everyting i can think of and richieuk was great.... the main problem is that everytime i install a new program it reboots my system and i lose everything... i have resorted to emialing everyhing to my msn accout and holding it there and then reinstalling as needed can you suggest some way to scan without rebooting??? i have run all kinds of diagnostic programs and nothing says anything about the battery... unhackme found all kinds of problems but again i can not fix becaues it keeps making me reboot.... ???please help....

#5 DaChew

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Posted 16 February 2008 - 11:50 PM

let's look at the hardware part of this first and see if I can explain how this might play out, if you clear cmos or remove the battery(same effect as a failing battery) then the bios loses it's programable settings including it's internal clock, it reverts to it's birthday and bios defaults

now one thing to investigate might be to look at bios and see if it's write protected, this is a switch that can be turned on or off in bios?

when your computer boots bios hands the time off to windows(windows can't keep track of it when it's not loaded) but then windows can change the time in bios

to be continued after I confirm, I just set my clock back to 2007
Chewy

No. Try not. Do... or do not. There is no try.

#6 DaChew

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Posted 16 February 2008 - 11:57 PM

and when I looked in bios it was feb 16 2007

if you were to clear cmos or remove the battery and replace it back and then go directly into bios on booting it should show that the date is the born on date? After booting into windows if it changes to jan 31 then I would rule out the battery and try to find out why?
Chewy

No. Try not. Do... or do not. There is no try.

#7 steviethec

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Posted 17 February 2008 - 12:05 AM

do you have any suggestions on how to fiind out what is going on here??? i will tell you that i did run combofix when told to do so and it did change my time as it should but the computer crashed and i was thinking this may be part of the cause... what do you need me to do for you to be able to help... i have downloaded so many programs and antivirures i will be happy to fix at this point...

#8 DaChew

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Posted 17 February 2008 - 12:11 AM

I skimmed your thread, it was over my head, try my test

power down the computer, pull power cord, wait

pull the cmos battery out, wait

put it back in

power cord back in, power up the computer, go directly into bios and note the time

being a factory built computer it shouldn't have many if any special settings you need to adjust

set the correct time while you are there but note what the time and date were before you change it

save and boot into windows

see if it changed anything
Chewy

No. Try not. Do... or do not. There is no try.

#9 steviethec

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Posted 17 February 2008 - 04:39 AM

No luck i have spent the last few hours reinstalling again.. can anyone help???? is there a backup that is integrated into windows xp??? something seems to be backing up my files and reinstalling for the date of the 29-31 of january???? i can not find it but i found the files all over the place i deleted but they keep coming back??? could combofix do this if shut down early???? HELP!!!!

#10 DaChew

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Posted 17 February 2008 - 07:25 AM

No luck i have spent the last few hours reinstalling again..


What exactly have you done? some details please?


Several years ago(long ago and far away) my teenage son built his first computer, he kept tweaking the bios to try to enhance his gaming experience. His computer became unstable. He came to me and said he had a boot sector virus.
I did a little reading up on the problem and found some old references to a virus actually making changes to the bios.
I took his drive out of his machine and using a floppy wrote zeros to the drive, this wiped it clean, we flashed his bios to
rewrite it, and then reloaded windows 98. A few weeks later he had it messed up again, I went into bios and set it back to defaults and it was fixed.

Edited by DaChew, 17 February 2008 - 07:42 AM.

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#11 steviethec

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Posted 17 February 2008 - 08:49 AM

i will admit i have been trying to make it faster... until may i was on dial up and it was crazy... is there a way to see what i did??? i ran belarc and it tells me i am missing msupdates but they are not availible also i keep getting an error message about an iis someting or other>>>

#12 DaChew

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Posted 17 February 2008 - 10:19 AM

No luck i have spent the last few hours reinstalling again..


let me repeat


What exactly have you done? some details please?


Chewy

No. Try not. Do... or do not. There is no try.

#13 Eyesee

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Posted 17 February 2008 - 10:45 AM

A bad cmos battery will cause the system to lose time when powered off. They generally last about 4 or 5 years.
Its a CR2032 battery. Radio Shack has them for about 5 bucks. BUT if it is not losing time when off the battery is probably ok.

I wonder if you have the system set to synch the time with an Internet time server?
Go to date time properties. Look in the far right tab. I forget what it says right off. See if the checkbox to synch with a time server is checked. If so, uncheck it then set the date & time & see if it stays
In the beginning there was the command line.

#14 steviethec

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Posted 17 February 2008 - 11:56 AM

the time was always corret till i ran combofix... i did what you suggested and the box was indeed checked i am afraid to reboot till i get backed up but i will let ou know

thanks

#15 steviethec

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Posted 26 February 2008 - 03:05 PM

apparently it was a virus i reinstaled windows and it seemed to correct but i am missing an IIS file?? how do i fix that>




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