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Pls Help - Browser Redirects - *throwing Hands In Air*


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8 replies to this topic

#1 Boz1200

Boz1200

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Posted 16 February 2008 - 03:43 PM

Hello - Been using this forum (successfully) to solve many viruses/trojans/malware problems for years... and it has been great. However, this time I have finally met my match and I've had to finally throw my hand up in the air and ask for specific help from BleepingComputer pros. Iíve followed all of the prerequisite steps in the welcome guide. There's a lot of spyware removal tools on my desktop as I've tried everything today. I understand that this is not always a good thing to do on a regular basis (i.e. having multiple spyware programs).

After many spyware sweeps I am continuing to get redirected to the following sites during regular web browsing via google on IE and Firefox: areaconnect.com, shopping.hp.com, consumersearch.com, search.ebay.com, monstermarketplace.com, download-browser.net, clickshield.net

Here is my hijack logÖ be my guest and have at it! God knows I've tried...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:40, on 2/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Common Files\AOL\1136013371\ee\AOLSoftware.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\PHILIPS\PSADMM\DMM\bin\AutoLaunch.exe
C:\PROGRA~1\COMMON~1\PHILIP~1\USBCON~1.EXE
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Plaxo\2.13.1.3\PlaxoHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\HPQ\Shared\hpqwmi.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1136013371\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [/AutoLaunch] C:\Program Files\PHILIPS\PSADMM\DMM\bin\AutoLaunch.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSDisp32] rundll32.exe C:\WINDOWS\system32\drvsol.dll,startup
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.13.1.3\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [Del7680] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [Del7680] (User 'Default user')
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Documents and Settings\Nora\Desktop\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Documents and Settings\Nora\Desktop\Hello\PicasaCapture.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/25.21/uploader2.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers...ll/pinstall.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://interface.net-prints.com/wpp/duaner...opcuploader.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://cvs.pnimedia.com/upload/activex/v2_...tupv2.0.0.9.cab?
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: zip - {c84e299c-aa13-4f47-8500-2e060202b31e} - C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\Shared\hpqwmi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8365 bytes

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#2 SifuMike

SifuMike

    malware expert


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Posted 22 February 2008 - 02:09 PM

Hello Boz1200,

I see Viewpoint installed.
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now, if you did not install it.

Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

Viewpoint
Viewpoint Manager
Viewpoint Media Player


If you uninstalled, please navigate to and delete the following folders
C:\Program Files\Viewpoint


************************


disable Spybot's Teatimer:
Run Spybot-S&D
Go to the Mode menu, and make sure "Advanced Mode" is selected
On the left hand side, choose Tools -> Resident
Uncheck "Resident TeaTimer" and OK any prompts


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 4.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 4".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language jre-6-windows-i586.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 2 Runtime Environment, SE v1.4.2
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 6
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u4-windows-i586-p.exe to install the newest version.


Please post a new HijackThis log.

Edited by SifuMike, 22 February 2008 - 02:11 PM.

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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 Boz1200

Boz1200
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Posted 08 March 2008 - 04:21 PM

Hello SifuMike -- Sorry for the late response. I wasn't aware that someone had responded to my post! Thanks for that...

I did everything you asked.... new HijackThis log posted below. I'll be sure to check back more frequently...


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:17, on 3/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\AOL\1136013371\ee\AOLSoftware.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\PHILIPS\PSADMM\DMM\bin\AutoLaunch.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\COMMON~1\PHILIP~1\USBCON~1.EXE
C:\Program Files\Plaxo\2.13.1.3\PlaxoHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HPQ\Shared\hpqwmi.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1136013371\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [/AutoLaunch] C:\Program Files\PHILIPS\PSADMM\DMM\bin\AutoLaunch.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSDisp32] rundll32.exe C:\WINDOWS\system32\drvsol.dll,startup
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.13.1.3\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-18\..\RunOnce: [Del7680] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [Del7680] (User 'Default user')
O4 - Startup: SDK Tray Menu.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/25.21/uploader2.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers...ll/pinstall.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://interface.net-prints.com/wpp/duaner...opcuploader.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://cvs.pnimedia.com/upload/activex/v2_...tupv2.0.0.9.cab?
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: zip - {c84e299c-aa13-4f47-8500-2e060202b31e} - C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\Shared\hpqwmi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 6321 bytes

#4 SifuMike

SifuMike

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Posted 08 March 2008 - 09:43 PM

Hi Boz1200,

Sorry for the late response. I wasn't aware that someone had responded to my post! Thanks for that...


Thats OK. :blink: Your the second person that has told me they did not get notified. I will have to notify Grinler that their was/is problem with the topic notification system.
Please let me know if did not a email that I answered this thread. :thumbsup:


*******************************************

You have a suspicious file we need to check.

Go to My Computer and double-click C.
Go to the Tools menu and select 'Folder Options'.
On the 'View' tab select 'show hidden files and folders',
deselect (uncheck) 'hide protected operating system files (recommended)', and
deselect (uncheck) "Hide extensions for known file types.'


Go to next site: http://www.virustotal.com/en/indexf.html
On top you'll find 'Browse'
Click the browse button and browse to next file:

C:\WINDOWS\system32\drvsol.dll

Click open.
Then click the 'Send' button next to it.
This will scan the file. Please be patient.
Save the results in notepad.
Once scanned, copy and paste the results also in your next reply.

NOTE: I usually enter my email address at virus total so they can send me the scan results. They usually only take a couple minutes to reply.
You can copy/paste the results of scan results here.

*******************************************

Download CCleaner and install it. (default location is best). Do not run it yet!

CCleaner Tutorial

*******************************************

Select the following with HijackThis.
With all windows (including this one!) closed (close browser/explorer windows), please select "fix checked"

O21 - SSODL: zip - {c84e299c-aa13-4f47-8500-2e060202b31e} - C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll

*******************************************

Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll

  • Return to OTMoveIt2, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
  • Click the red Moveit! button.
  • Copy everything on the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it on your next reply.
  • Note : If a reboot was necessary or you needed to Exit before posting the log, you will find a copy of the log at the root of the drive where OTMoveIt is installed, usually at :
    C:\_OTMoveIt2\MovedFiles\********_******.log
    (where "********_******" is the "date_time")
  • Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Caution: Be careful of what you copy and paste with this tool. OTMoveIt2 is a powerful program, designed to move highly persistent files and folders. Not following the directions as instructed or using incorrectly could lead to disastrous problems with your operating system.


*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

CAUTION: Please do NOT use the Issues or Registry button. This is a built-in registry cleaner. If you don't know how to use it, you may cause irreparable damage to your system.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
Clean all entries in the "Internet Explorer" section except Autocomplete Forum History.
Clean all the entries in the "Windows Explorer" section.
Clean all entries in the "System" section except for Start Menu Shortcuts and Desktop Shortcuts.
Clean any others that you choose.

In the Applications Tab:
Clean all including cookies in the Firefox/Mozilla section if you use it.
Clean all in the Opera section if you use it.
Clean Sun Java in the Internet Section.
Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************

Reboot your computer, post a new Hijackthis log, the OTMoveIT2 log, the Virus Total results, and tell me how your computer is running.

Edited by SifuMike, 08 March 2008 - 09:44 PM.

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#5 Boz1200

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Posted 09 March 2008 - 09:58 AM

OK, great.... I am going to print these instructions out at work tomorrow and and run through this when I get home tomorrow night. Interesting note... since this has started happening, whenever I start the computer it says upon starting: "Cannot locate C:\WINDOWS\system32\drvsol.dll"

I think at one point I had thought that file was suspicious and erased it. And THATS when the notice started popping up when I would start my computer. I thought maybe I'd erased something I wasn't supposed to.

Anyhow, I will give this a shot tomorrow.

And, unfortunately, I did not receive an email that you'd responded to my post. :-/

Ok, thanks!
James

#6 SifuMike

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Posted 09 March 2008 - 01:22 PM

since this has started happening, whenever I start the computer it says upon starting: "Cannot locate C:\WINDOWS\system32\drvsol.dll"


It was being run by your startup process, and they computer thinks it should be there. :thumbsup:

Please let me know if you get an email notification of my reply.

Edited by SifuMike, 09 March 2008 - 01:23 PM.

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#7 Boz1200

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Posted 10 March 2008 - 10:19 PM

Hi SifuMike -- So I followed your first step and here was the result:

Go to next site: http://www.virustotal.com/en/indexf.html
On top you'll find 'Browse'
Click the browse button and browse to next file:

C:\WINDOWS\system32\drvsol.dl

**NOTE** Now remember, at startup a warning would pop up saying "cannot find C:\WINDOWS\system32\drvsol.dll" I did not expect to find this file... and did not.

So I moved onto the next step.

Select the following with HijackThis.

With all windows (including this one!) closed (close browser/explorer windows), please select "fix checked"

O21 - SSODL: zip - {c84e299c-aa13-4f47-8500-2e060202b31e} - C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll


**NOTE** When I would select and click fix, it would just continue to return again and again.

I moved onto the next step and here is the result of the OTMoveIt2 scan:

File/Folder C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll not found.

OTMoveIt2 v1.0.21 log created on 03102008_211049

**NOTE** Seems like it didn't find anything

Final step the CC Cleaner... ran it seemed to work smoothly.

So I shut things down and restarted. Again, the notice popped up at startup: "cannot find C:\WINDOWS\system32\drvsol.dll"

At this point I went in MSCONFIG and there I found and unchecked the following: "rundll32.exe C:\WINDOWS\system32\drvsol.dll,startup"

Then I reran hijack this and this time it said "file missing" at the end of O21 - SSODL: zip - {c84e299c-aa13-4f47-8500-2e060202b31e} - C:\WINDOWS\Installer\{c84e299c-aa13-4f47-8500-2e060202b31e}\zip.dll

So I checked it and clicked on fix and THIS TIME it finally erased. woo hoo!


I think things MAY be running OK. Below is my current hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:16, on 3/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\AOL\1136013371\ee\AOLSoftware.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\PHILIPS\PSADMM\DMM\bin\AutoLaunch.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Plaxo\2.13.1.3\PlaxoHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM6\aim6.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\PROGRA~1\COMMON~1\PHILIP~1\USBCON~1.EXE
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Sun\SDK\jdk\bin\javaw.exe
C:\Program Files\HPQ\Shared\hpqwmi.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1136013371\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [/AutoLaunch] C:\Program Files\PHILIPS\PSADMM\DMM\bin\AutoLaunch.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.13.1.3\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-18\..\RunOnce: [Del7680] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [Del7680] (User 'Default user')
O4 - Startup: SDK Tray Menu.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/25.21/uploader2.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers...ll/pinstall.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://interface.net-prints.com/wpp/duaner...opcuploader.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://cvs.pnimedia.com/upload/activex/v2_...tupv2.0.0.9.cab?
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\Shared\hpqwmi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 6174 bytes



Oh... and I still haven't gotten a notice of your response in my mail inbox! :-/ Perhaps it is a setting option I have not selected in my Bleeping Computer account settings?

#8 SifuMike

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Posted 10 March 2008 - 10:53 PM

Hi Box1200,


Are you still getting redirected? :thumbsup:

Perhaps it is a setting option I have not selected in my Bleeping Computer account settings?


go to Email Settings and look to see that you have check marked Send Notification when I recieve New Message, and Enable Email Notification by Default - Immediate Notification.


You are missing one important program on that computer: An antivirus.

This is somewhat suicidal in today's digital world. :wacko:

You need to install an antivirus program as soon as you can and run a complete scan of the computer.

I recommend you download the free

Avast or
AntiVir or
AVG antivirus

Products from all three vendors received the Virus Bulletin's VB100% award and certification for virus detection from ICSA Labs.

Never install more than one antivirus scanner or firewall on your system! Several together can give you problems and decrease the reliability of it seriously!

Reboot the computer after you run the antivirus program and tell me what it found. :blink:

Edited by SifuMike, 10 March 2008 - 11:02 PM.

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please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#9 SifuMike

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Posted 16 March 2008 - 02:56 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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