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Norton Popup Trojan.vundo Can't Remove


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#1 choo-choo

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Posted 16 February 2008 - 09:35 AM

Hello! I am new and need some help. Apparently I have a trojan.vundo virus on my computer. I have windows 2000 pro. I have Norton AntiVirus and have run multiple scans which all come up with no virus or infected files. Yet I keep getting this annoying virus alert red box that says Norton AntiVirus has detected a virus. It says "object name: C:\WINDOWS\system32\pmnli.dll. Then under that it says "virus name: trojan.vundo". Action taken: access to the file was denied. unable to repair this file."

So I downloaded and ran the fix vundo program from the website and it says no virus was found, yet it keeps giving me this virus alert pop up window.

What do I need to do to get rid of this? Thank you!

Edited by boopme, 17 February 2008 - 12:58 AM.
{Moved to more appropriate forum~~boopme}


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#2 boopme

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Posted 17 February 2008 - 12:57 AM

Hello and welcome to Bleeping Computer

NOTE: all blue wording are links to instructions
First you will need to follow the instructions in our Tutorial
How To Remove Vundo/Winfixer Infection


Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.

Edited by boopme, 17 February 2008 - 01:03 AM.

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