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Pop Up Panel In Widows Explorer


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7 replies to this topic

#1 Pete Belcher

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Posted 16 February 2008 - 07:08 AM

I am running Windows Vista Home Premium on a Dell Inspiron 531 with AMD Athlone 64X2 Dual Core Processor 5000+ 2.60 GHz with 2046 Mb memorey RAM

Over the last few days every time I access Explorer I can a pop-up panel with the following message "Your computer was infected by an unknown trojan. It's dangerous for your system (critical files can be lost). Click OK to download the antispyware progrm to clean your system (Recommended)

Needless to say as of yet I have not been tempted to click on the OK bbutton, as I believe it will take me to some antispyware program that I shall have to purchase.

If I close the pop-up panel it carries on to go into Explorer,but, every Directory, Folder or File I click on the same panel appears.

As an elderly non experienced user, any help would be apprectiated
Pete Belcher

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#2 quietman7

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Posted 16 February 2008 - 05:26 PM

You should print out these instructions, or copy them to a notepad for reading as you may have to reboot or enter safe mode and you will not be able to connect to the Internet to read from this site.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link
  • Double-click on Download_mbam-setup.exe to install the application. If using Vista, be sure to "Run as Administrator".
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked, then click Finish.
  • MBAM will automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, the program will automatically update itself. You can press the OK button to close that box and continue.
  • On the Scanner tab, make sure the the Perform Quick Acan option is selected and then click on the Scan button.
  • A screen asking you to select the drives you would like to scan will appear. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and you should see "Scan in progress" at the top. It may take some time to finish so please be patient.
  • When the scan is finished a message box will appear that says The scan completed successfully. Click 'Show Results' to display all objects found. Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process and, if asked to restart the computer, please do so immediatly.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • [i]Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 Pete Belcher

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Posted 17 February 2008 - 07:47 AM

Quietman7 - Thanks for your help. Carried out all the steps as directed in your reply adn this does seem to have worked. Popup has not been seen since, hope this continues.
For your info the logs from Malwarebyte Anti-Malware and SUPERatntispyware are below.

Malwarebytes' Anti-Malware 1.03
Database version: 369

Scan type: Quick Scan
Objects scanned: 27015
Time elapsed: 2 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\Windows\acroiehelper.dll (Trojan.FakeAlert) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{44970071-468f-432f-8f5e-429b2414619a} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{44970071-468f-432f-8f5e-429b2414619a} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{44970071-468f-432f-8f5e-429b2414619a} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\acroiehelper.video (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{48d78be5-cfb9-4b66-9ac4-96d4cf21de06} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{74d46bba-5638-473a-83b6-97e7804a7411} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\AcroIEHelper.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AcroIEHelper.Video (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\acroiehelper.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/17/2008 at 12:32 PM

Application Version : 3.9.1008

Core Rules Database Version : 3404
Trace Rules Database Version: 1396

Scan type : Complete Scan
Total Scan Time : 01:42:21

Memory items scanned : 214
Memory threats detected : 0
Registry items scanned : 8644
Registry threats detected : 0
File items scanned : 157904
File threats detected : 9

Adware.Tracking Cookie
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\Low\peter@doubleclick[2].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\Low\peter@virginmedia[2].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\Low\peter@www.virginmedia[1].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\peter@2o7[1].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\peter@2o7[2].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\peter@2o7[3].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\peter@perf.overture[1].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\peter@virginmedia[2].txt
C:\Users\Peter\AppData\Roaming\Microsoft\Windows\Cookies\peter@www.virginmedia[1].txt


Will contact you again if this problem returns
Pete Belcher

#4 quietman7

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Posted 17 February 2008 - 08:34 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. Then use Disk Cleanup to remove all but newly created Restore Point.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
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#5 Pete Belcher

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Posted 17 February 2008 - 09:28 AM

Done setting Restore Point and Disk Cleanup.
Many thanks again
Pete Belcher

#6 quietman7

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Posted 17 February 2008 - 03:28 PM

Your welcome.
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#7 Quayman

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Posted 23 February 2008 - 06:08 PM

QuietMan7 - you are a genius.

Spent 8 hrs trying to remove "fakealert" trojan with everything I could find.

Then I remebered I used this forum before for a different problem.

Read your post, downloaded Malwarebytes Anti-Malware, end of problem.

Brilliant, many thanks.

#8 quietman7

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Posted 23 February 2008 - 10:31 PM

I'm glad your problem has been resolved. However, you need to be carefull when following specific instructions provided to someone else. Instructions given to others have been formulated to fix that particular members problems, NOT YOURS after careful evaluation of the malware involved. Although your problem may be similar, the solution is not always the same. Using someone else's fix instructions could lead to disastrous problems with your operating system. If you need assistance in the future, it's best that you tell us what specific issues YOU are having rather than point to someone else.

Now don't forget to create a new Restore Point and then use Disk Cleanup to remove all but newly created Restore Point.
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