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Task Manager Crippled


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#1 dewjunkie0

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Posted 14 February 2008 - 08:12 PM

Hey all,

I am running XP Pro on a Toshiba Satellite A105-2141.

My task manager will open but the only thing that I can do is see the current programs I have running. I have used AVG Virus, Ad-Aware 2007, SpyBot S&D, and SuperAntiSpyware but they said nothing malicious was found. I then did a HiJackThis and cleaned that up a bit and still task manager wont work.

From careful inspection I see that I have dcads, but in order to remove it don't I have to end its task in task manager? Otherwise it says I need a code to disable it. I am stumped as what to do next. Any thoughts?

Thanks 2 All!

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#2 M...

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Posted 15 February 2008 - 09:13 AM

Hello dewjunkie0,

Double-click on the side border of the Task Manager window:

http://img518.imageshack.us/img518/9238/taskm01arf2.png

That will restore the tabs and menu in the Task Manager display:

http://img518.imageshack.us/img518/5306/taskm02ha4.png

This particular behavior in Task Manager isn't caused by malware -- it is a "feature" of Windows.

#3 ActiveX

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Posted 15 February 2008 - 12:25 PM

Hello dewjunkie0,

Yes double click, on any of the empty screens, and it should be returned. Or to make it easier just double click beside the "users' button, but dont click the "User Button".



Thank You,

ActiveX

#4 quietman7

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Posted 15 February 2008 - 01:16 PM

I see that I have dcads


There may be a Dcads Toolbar or Dcads Games Collection entry in Add/Remove Programs which you could try but uninstalling from there is not always successful.

Download RVAXO.exe and save to your Desktop.
  • Double-click on RVAXO.exe, then click "Installeren" to install the program. ("Bladeren" = Browse for Folder and "Annuleren" = Cancel)
  • This will install a folder called Rvaxo.
  • Open the Rvaxo folder and double-click on RVAXO.cmd.
    • You will see a small window pop up, some lines will run quickly and then the window will close by itself. This is normal behavior.
    • It may also start an uninstaller of a rogue scanner -- do not close this -- but follow all prompts there, and let it run its course.
  • When done the computer will reboot...press any key to reboot.
  • After reboot, RVAXO will run again. If not, double click on RVAXO.cmd to run the program and let it finish.
  • A log file called RVAXO-results.log will be created in C:\RVAXO-results.log
  • Copy and paste the contents of that log in your next reply.
  • You can use Uninstall.cmd to remove everything from RVAXO. It can be found in the Rvaxo folder on your desktop.
Note: Vista users will need to right-click on RVAXO.cmd and choose "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 dewjunkie0

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Posted 19 February 2008 - 12:52 PM

Thanks for all the help so far!

I have attached the reports as requested.

The Dcads were removed from the list of programs installed, but I am still getting random Dcads pop-ups.

SAS didn't find anything.

Thx again!!!

Attached Files



#6 quietman7

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Posted 19 February 2008 - 01:07 PM

Since the fix tool did not resolve the problem, this issue will require further investigation. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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