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Struck By Outerinfo...


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#1 billpocz

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Posted 14 February 2008 - 05:08 PM

Dear all,

My system info: Windows XP Professional Version, anti-virus software: Sophos (Ver 7.0), Internet Explorer Ver 6.0 with SP2, Dell 6000 Inspiron.


I clicked on a world of pain when I clicked on a wrong link while googling some info. First I encoutered ClickSpring, and now I have the wonderful OuterInfo pop-ups at every turn.

I have run Sophos and Adaware, which seem to stop it for a brief period, but it reconstitutes itself after a short time. I also tried the uninstall tool from OuterInfo and believe it or not, it did not work. :thumbsup:

I was planning to download ComboFix, (read about it from SpyWare Beware website) and then post the info, but I wasn't sure if that the correct place to start, or should I try HijackThis and post it?

Many thanks in advance!

Edited by billpocz, 14 February 2008 - 05:09 PM.


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#2 boopme

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Posted 14 February 2008 - 10:24 PM

Hello and welcome
Please run these tools
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with DrWeb-CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Custom Scan", then Select drives (a red dot will show which drives have been chosen).
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
NEXT
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by boopme, 14 February 2008 - 10:25 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 billpocz

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Posted 15 February 2008 - 02:26 PM

boopme,

Thanks for the quick response! I the followed instructions exactly (I hope), and here are the results:

For DrWeb.cvs, here is the printout (it opened in Excel, not sure why...):

winvnc4.exe;c:\program files\realvnc\vnc4;Program.RemoteAdmin;Incurable.Moved.;
17PHolmes572.exe.000;C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\INFECTED;Trojan.DownLoader.45546;Deleted.;
Yazzle1281OinAdmin.exe.000\data002;C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\INFECTED\Yazzle1281OinAdmin.exe.000;Trojan.DownLoader.origin;;
Yazzle1281OinAdmin.exe.000;C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\INFECTED;Archive contains infected objects;Moved.;
!update-4495[1].0000;C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\9SOAG05M;Trojan.DownLoader.45540;Deleted.;
wm_hooks.dll;C:\Program Files\RealVNC\VNC4;Program.RemoteAdmin;Incurable.Moved.;


For SUPERAntiSpyware Log, here is that printout:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/15/2008 at 02:05 PM

Application Version : 3.9.1008

Core Rules Database Version : 3403
Trace Rules Database Version: 1395

Scan type : Complete Scan
Total Scan Time : 00:59:10

Memory items scanned : 738
Memory threats detected : 1
Registry items scanned : 6611
Registry threats detected : 6
File items scanned : 35540
File threats detected : 83

Adware.ClickSpring/Resident
C:\PROGRA~1\COMMON~1\DOBE~1\dexplore.exe
C:\PROGRA~1\COMMON~1\DOBE~1\dexplore.exe

Adware.Tracking Cookie
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@revsci[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@adbrite[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@sr1.ads2media[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@ad.thehill[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@apmebf[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@www.burstnet[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@1066977793[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@dl1.ads2media[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@ad.outerinfoads[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@eas.apm.emediate[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@ad.yieldmanager[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@www.goaltraffic[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@tracking.foxnews[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@casalemedia[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@adopt.specificclick[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@anad.tacoda[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@fastclick[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@2o7[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@clickbank[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@trafficmp[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@adrevolver[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@specificclick[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@ads.pointroll[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@media.adrevolver[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@realmedia[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@atdmt[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@mediaplex[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@adserver[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@tribalfusion[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@3.adbrite[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@bluestreak[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@adserving[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@statse.webtrendslive[2].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@advertising[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@doubleclick[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@burstnet[1].txt
C:\Documents and Settings\Bpoczatek\Cookies\bpoczatek@adrevolver[3].txt

Adware.ClickSpring
HKLM\Software\ClickSpring
HKLM\Software\ClickSpring#UBWKR

Trojan.WinAntiSpyware/WinAntiVirus 2006/2007
HKLM\Software\WinAntiVirus Pro 2007
HKLM\Software\WinAntiVirus Pro 2007#EulUWA7P_0001_N91M0809
HKLM\Software\WinAntiVirus Pro 2007#ProductCode
HKLM\Software\WinAntiVirus Pro 2007#InstallDate

Adware.ClickSpring/Outer Info Network
C:\DOCUMENTS AND SETTINGS\BPOCZATEK\MY DOCUMENTS\DOT EXE FILES\OIUNINSTALLER.EXE
C:\WINDOWS\Prefetch\OIUNINSTALLER.EXE-0663F56A.pf

Adware.WebBuying Assistant-Installer
C:\WINDOWS\WBUN.EXE

Trace.Known Threat Sources
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AH4NI1A5\content.top_03[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AP5INU1W\cons.lnav.spacer[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\G5UBSHM7\cons.footer.privacy.green[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\2L2B89IJ\cons.lnav.download-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\G5UBSHM7\cons.navbar.adv-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\G5UBSHM7\CSScriptLib[1].js
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AH4NI1A5\spacer[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AH4NI1A5\content.bottom_04[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\K1SN4JG3\cons.footer.eula.green-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\2L2B89IJ\cons.lnav.header[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AH4NI1A5\cons.lnav.support[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AP5INU1W\cons.navbar.part-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\IG1ZFADF\uninstall_6[1].jpg
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AP5INU1W\content.bottom_03[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\G5UBSHM7\howto[1].htm
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\K1SN4JG3\cons.lnav.contactus[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3X089ZZX\site.header[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\2L2B89IJ\cons.lnav.footer[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\K1SN4JG3\cons.lnav.about[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\OTQF012Z\uninstall_2[1].jpg
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AH4NI1A5\footer[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3HV4T37O\cons.lnav.contactus-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\K1SN4JG3\cons.navbar.cons[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3HV4T37O\cons.footer.spacer.green[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\G5UBSHM7\cons.lnav.eula[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3X089ZZX\cons.lnav.eula-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AP5INU1W\right.bg.green[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\IG1ZFADF\cons.lnav.privacy[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\OTQF012Z\uninstall_1[1].jpg
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3HV4T37O\uninstall_5[1].jpg
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AP5INU1W\cons.footer.eula.green[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\OTQF012Z\cons.lnav.download[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3X089ZZX\cons.navbar.part[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\AH4NI1A5\cons.footer.privacy.green-o[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3HV4T37O\cons.lnav.uninstall[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\3X089ZZX\uninstall_3[1].jpg
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\IG1ZFADF\content.top_02[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\CUNVVCC2\cons.lnav.support-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\K1SN4JG3\content.bottom_05[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\G5UBSHM7\content.bottom_01[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\K1SN4JG3\cons.lnav.about-over[1].gif
C:\Documents and Settings\Bpoczatek\Local Settings\Temporary Internet Files\Content.IE5\9SOAG05M\cons.lnav.uninstall-over[1].gif



Please let me know if there are any other things I need to do, or if these steps were sufficient.

A MILLION thanks!


Bill
'Tis better to be silent and be thought a fool, than to speak and remove all doubt. - Abraham Lincoln

#4 boopme

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Posted 15 February 2008 - 02:46 PM

How is the PC running now ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 billpocz

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Posted 15 February 2008 - 03:58 PM

boopme,

It seems to be running fine. I have been on the internet at various sites (ones that in the past would cause a pop-up) and have not had any. And speed seems to be 'back to normal'.


Those two anti-virus programs seem to do a much better job than the high priced Sophos (I have that due some work related programs)!


I'll let you know if anything comes back.

Again, many, many sincere thanks!


Bill
'Tis better to be silent and be thought a fool, than to speak and remove all doubt. - Abraham Lincoln




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