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Overwhelmed With Computer Issues


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3 replies to this topic

#1 Glitter1023

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Posted 14 February 2008 - 01:08 PM

Oh where to begin. I would like to make my computer run faster but I am having some issues. I ran the basic stuff like disk defag. and disk cleanup. But when I do the defrag it has a list of things it says it can not fix. There is a back up of my computer from a while ago that I believe has a virus. I saw a post that says to scan while in safe mode. How do I do that? What are some steps to finding if there is a virus or malware on my computer.

Sorry I am very lost at what to do next. Thank you for any help.

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#2 boopme

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Posted 14 February 2008 - 02:52 PM

You didn't mention Your Operating System. Tell us what Antivirus and spyware you have installed. Run a scan with them from safe Mode

How to start Windows in Safe Mode

Next do this>>>>
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 Glitter1023

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Posted 15 February 2008 - 08:41 AM

Oh very sorry for that. I have Windows XP and I am using Avast

I am going to do the safe mode scan now.

#4 Orange Blossom

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Posted 22 February 2008 - 03:14 PM

Hello Glitter1023,

Have you run the scan with SUPERAntiSpyware? If so, please post the log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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