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Ms Word 2003 - Flashing Hourglass


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#1 ncmtp

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Posted 13 February 2008 - 08:43 PM

My OS is Windows XP and I'm using MS Word 2003. Word 2003 is the only application where this problem occurs.

About 3 weeks ago, I discovered that in seemingly any Word document (old documents, those created by other people, new documents, etc.) once Word has been open for a few moments, the mouse pointer quickly flashes as an hourglass about every 2 seconds. I have never had any error messages in Word since this began. This isn't a really big deal (although it is more annoying than it might seem) but I'm worried that it's a symptom of another problem.

I run a Spybot, Ad-Aware, and a Symantec scan once a week. I have Symantec anti-virus and the program version is up to date. I haven't taken any other action to resolve this problem.

I've seen others post this question to other forums, but it seems like they end up submitting a logfile to check for viruses, etc. I can do this too, but I wanted to see if there might be another explanation.

Thanks for all suggestions!

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#2 garmanma

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Posted 14 February 2008 - 02:43 PM

First try using the Detect and Repair option in Office
http://support.microsoft.com/kb/822238
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#3 HitSquad

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Posted 15 February 2008 - 09:07 AM

Most likely something running in the background causing it. Hourglass always means "busy'.
If you have installed anything new just prior to the problem, i'd suspect it.
You could try turning off auto save and voice recognition within outlook, if active, to see if it's one of those.
If not, temporarily kill all running apps then test. If it stops, re-enable one at a time and test again.

#4 ncmtp

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Posted 16 February 2008 - 06:13 PM

Thanks for the responses.

I tried Detect and Repair in Word and the problem persists.

I can honestly only think of one program that I installed around the time this problem began and I uninstalled it before I posted this question.

I disabled autosave in Outlook. If you meant Word as well, I did disable AutoRecovery as well as "Allow background saves" and the hourglass is still flashing.

If by "temporarily kill all running apps" you mean close all applications, that does not change the flashing. Do you mean something different? Do you mean that I should end all processes from the Task Manager?

Any other ideas?

Thanks again.

#5 garmanma

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Posted 16 February 2008 - 07:20 PM

Try ending one application at a time with Task Manager to see if you can narrow down what it is. It might even show as "not responding"
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