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Computer Freeze?


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#1 CelesteL

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Posted 13 February 2008 - 05:34 PM

I am still trying to get a hang on how to move through this site and where I can respond and such. Recently, Master_Shake posted a message about their computer freezing. I was going to ask how they were able to produce the log (running processes) in order for OldTimer to help. I have been having some problems with my computer freezing. However, I think I figured one problem out. At times the mouse would freeze and then sometimes the whole computer soon after. I don't know if they relate, but when I put the mouse on my laptop I was notified that the USB "plug" was not working properly. Which the mouse was the only thing at the time using USB. So I think my mouse is bad. But on occasion my desk top is still freezing and at times runs really slow. Is there anyone that could help me. Thank you.

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#2 boopme

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Posted 13 February 2008 - 09:33 PM

Hello we need to do some things on an order.
First what is your Operating system. Also tell us the Antivrus,antispyware,firewall that is installed.
When did you lsat scan and have you defragmented the PC lately?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 graeme22

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Posted 14 February 2008 - 06:32 PM

hi try open your pc make sure its not full of dust , run disc clean up . then d/frag it ... i doubt if its your mouse ,,, ... sounds like it could b over heating ,,,, so check you have decent air flow in your pc ... kind regards graeme

#4 CelesteL

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Posted 24 February 2008 - 12:00 AM

"First what is your Operating system."
On my desktop I have ME and on my laptop I have XP.

" Also tell us the Antivrus,antispyware,firewall that is installed."
I am not exactly sure what all I have. How can I find out what I have and what I am using?

"When did you last scan and have you defragmented the PC lately?"
I am not sure what you mean by a Isat scan, but I have defragmented both this last week and I used ASO (Advanced System Optimizer) and ARO (Advanced Registry Optimizer) for detecting and cleaning my system. At least to my knowledge.
Any help would be and is appreciated. Thank you!

{MOD EDIT:cleaned tags and corrected my spelling LAST not LSAT....boopme}

Edited by boopme, 24 February 2008 - 12:23 AM.


#5 boopme

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Posted 24 February 2008 - 12:41 AM

Hello again, sorry about that mis spell. have you tried another mouse? We will deal with one machine at a time. I feel the mouse is a hardware issue anyway.
Let's stay away from the registry cleaners. They usually do more harm then good if not properly targeted. And you should ALWAYS back up the registry before using one. You can run these on both machines,but I only want the Desktop here. If you find problems on the Laptop start another topic mentioning the Laptop.

We'll check your software later. Let's first see if we can get a scan and a log.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.

Edited by boopme, 24 February 2008 - 12:43 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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