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Help! My Cd Drive Is Taunting Me!


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#1 theEpic

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Posted 13 February 2008 - 03:07 PM

Hello! :thumbsup: My name is theEpic, and I'm new here. I have been having a problem with my computer. I play The Sims 2 (a lot), and you must put the CD in the CD drive to play. Well, the other day I put the CD in, and the computer did not respond. The first thing I did was pop the disk out and then back in. Still didn't react. I checked the CD for scratches, and it was clean, but I cleaned it again anyway. I tried it again, then tried the second drive. Nothing. I went into My Computer, and the disk wasn't showing up, so I know it's not a problem with AutoPlay. I tried a couple of other games, and one music CD, and none of them are recognized by the drives, so the problem is definitely with the drives and not the disk or game. I have tried going into the BIOS, and the drives are shown there. I tried opening up the computer, and it looks like they are connected correctly, although I'm not a computer genius by any means. I went into the Device Manager, and both drives have a yellow sign with an exclamation mark next to them. When I checked their properties, they both have this under Device Status:

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Also, this is probably relevant: Nothing else has the yellow sign next to it, except for an item under "Sound, video, and game controllers" called "Unknown device". This is its device status:

The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.


Well, while I was writing this I decided to click "Reinstall Driver". A wizard came up which did the installation for me (I don't know where it got the driver from), and then told me that it had finished installing the software for Microsoft Kernel Acoustic Echo Canceller. Now the device has a new status:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.


Now the "Microsoft Kernel Acoustic Echo Canceller" is not showing up in the Device Manager. Does this have something to do with my CD drives not working? And I've attached my DxDiag.txt file, if that's any help.

Thanks you in advanced for the help. I'll be really grateful. :flowers:

Attached Files



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#2 Sneakycyber

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Posted 13 February 2008 - 07:18 PM

:thumbsup: To Bleeping Computer

After googling I found an article on Microsoft but I am not sure what it means. I am going to refer this thread to the XP forums since this seems more like a software issue.Once they determine its a Hardware problem we can go on trouble shooting the drive (which isn't much for CD/DVD rom). This thread will be moved by a moderator.



{Mod Edit: Moved to Xp as requested~~boopme}

Edited by boopme, 13 February 2008 - 07:48 PM.

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#3 garmanma

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Posted 13 February 2008 - 09:23 PM

I believe you need to delete the upper and lower filter keys described here about 1/2 way down
http://support.microsoft.com/kb/314060

Edited by garmanma, 13 February 2008 - 09:24 PM.

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#4 Andrew

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Posted 13 February 2008 - 11:57 PM

For what it's worth, I concur with garmanma.

#5 graeme22

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Posted 14 February 2008 - 06:13 PM

hi are you using 2 drives ? have you check if one is set 2 master and the other 2 slave ? just a thought




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