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Sygate-need Urgent Help


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#1 august-ina

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Posted 13 February 2008 - 02:20 PM

Hello.
I`m very worried!
I can`t start my PC. After reaching the blue window with the <Windos XP> sign, it stops and the show me this message:

SMC.EXE APPLICATION ERROR. THE INSTRUCTION AT "0x0053d991" REFERENCED MEMORY AT "0x0000000". THE MEMORY COULD NOT BE "READ".

IS THERE ANY WAY NOT TO RE-INSTALL THE OS? I HAVE TOO MANY UNRECORDED DATA :thumbsup:

PLEASE, HELP ME QUICKLY!
THANK YOU IN ADVANCE!

Edited by august-ina, 13 February 2008 - 02:21 PM.


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#2 boopme

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Posted 13 February 2008 - 04:29 PM

Reboot the PC with the XP CD in the drive and do a repair install. You shouldn't lose any files.

I am moving this topic to the Operating Systems,XP forum,so the BC Advisor's can supply further Information.
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#3 usasma

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Posted 13 February 2008 - 04:53 PM

Can you get into Safe Mode and uninstall the Sygate Personal Firewall? Then you can reinstall it, or you can install another firewall.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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