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Hp Laptop, Vista, Unable To Load Office 97 After Removing Office 2007 Trial Version.


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#1 ineedaname

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Posted 12 February 2008 - 10:46 PM

I recently purchased a HP 530 laptop for our soccer club that came pre installed with Vista. During use of outlook, Excel etc it came up with a message asking for activation key & that we had 20 uses left to enter it (I presumed this was a trial version & activation code to be purchased). After 5-10 uses I decided to install Office 97 which I still had lying around from an old PC. This installed OK but the message was still appearing.

I then uninstalled Office 97 via add/remove programs & then did likewise for anything that mentioned office 2007 (I didn't do the actual uninstalling but am advised there were 4-6 office 2007 variants uninstalled). I then went to load office 97 back in but no go. It goes through the usual install process, enter key, select location to load (prog files/microsoft office) & then select type of install required (typical) & then the features (have selected all & just the basic office install).

Then it goes to the actual install process but just sits there with the bluey/green coloured screen with Microsoft Office 97 written at the top but goes no further.

I have checked add remove programs again & no mentions of office are listed.

I have followed the following fix I was advised about -

**********************************************************************************
By default, Office is installed to C:\Program Files\Microsoft Office. Using My Computer or Windows Explorer, go to that folder. Delete the ENTIRE folder.

Remove the program from the Windows registry.

To remove Office from the registry, hit Start-Run and type *regedit* (no asterisks) and hit Enter. This opens the Windows registry. Do not do anything except exactly as directed. Browse the registry similar to browsing in Windows Explorer and go to this folder:

hkey_current_user\software\microsoft\office\

Right click the Office entry and delete it completely

**********************************************************************************

I have deleted the microsoft office directory which deletes all bar approx 5-6 files (findfast.exe is one I recall) but won't grant me access to delete them all. I tried deleting an entry at end of registry steps but now think it should have been the whole office tree that should have been deleted.

After above I still get the same "hang" when trying to install Office 97. I have this seasons regos so far (about 12 hours work & we have 2 more weeks of regos to go) as well as approx 5-6 GB of soccer files entered onto laptop so don't want to have to backup & reformat (advice offered by HP when I called them but I think it was the Bombay India offce & not Sydney Australia :huh: where I called from) or run recovery discs if there is another way around it.

Any help is much appreciated

Cheers

Ineedaname

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#2 usasma

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Posted 13 February 2008 - 07:24 AM

Microsoft doesn't certify Office 97 to work with Vista: http://support.microsoft.com/kb/933305

That being said, lot's of people on the web have gotten it to work with varying degrees of success.

Ensure that you install the application in compatibility mode - both as "Run as Windows 98" and "Run as Administrator"
Don't install Service Pack 2 - it has problems. But, from what I've read, it'll let you gracefully exit the SP2 setup if you started it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 ineedaname

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Posted 14 February 2008 - 01:27 AM

Thanks mate.

The problem I have is it won't install office 97 now where as it did a week or two ago.

#4 ineedaname

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Posted 14 February 2008 - 03:14 AM

All fixed , Yeahhhhhh

I went into regedit again & deleted the whole office tree. Tried install again & same result.

Rebooted into safe mode & removed the microsoft office folder. Tried install & all OK.

#5 usasma

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Posted 14 February 2008 - 08:16 AM

I'm glad that you were able to find a fix for it. Thanks for posting back with the solution - it'll help others searching for a solution to this problem!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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