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System Error Popup


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10 replies to this topic

#1 villadrivers

villadrivers

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Posted 12 February 2008 - 06:02 PM

Hello, I am completely not a help to myself when it comes to anything with computers. Hopefully someone can help. I keep getting this pop up "System error! Your computer was infected by unknown trojan. It's dangerous for your system (critical files can be lost)! Click OK to download the anti-spyware program to clean your system! (Recommended)" I have read other similar posts and tried some of the things people have said to do. I haven't had any luck. I appreciate any help I can get.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:00:51 PM, on 2/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\ESPNRunTime\DIGServices.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Adobe PDF Reader Link Helper - {A8607BAF-0EB3-473C-84C9-F3A5B901A796} - C:\WINDOWS\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DIGServices] C:\Program Files\ESPNRunTime\DIGServices.exe /brand=ESPN /priority=0 /poll=24
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://209.113.157.25/activex/AxisCamControl.ocx
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/35/install/gtdownde.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O24 - Desktop Component 0: (no name) - http://tbn0.google.com/images?q=tbn:JMhMLc...son_varitek.jpg

--
End of file - 5549 bytes

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#2 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
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Posted 12 February 2008 - 07:11 PM

Hello villadrivers,

Welcome to Bleeping Computer :thumbsup:

1. Download this file - combofix.exe
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Post that log in your next reply please, along with a new HijackThis log.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall.

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?

#3 villadrivers

villadrivers
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  • Local time:08:02 PM

Posted 12 February 2008 - 07:36 PM

Tea, I appreciate the reply. Here are the two things you asked for.


ComboFix 08-02-13.2 - Donald 2008-02-12 19:23:03.3 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.44 [GMT -5:00]Running from: C:\Documents and Settings\Donald\Local Settings\Temporary Internet Files\Content.IE5\YO8MPPAP\ComboFix[1].exe

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.
The following files were disabled during the run:
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunterMonitor.dll


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Program Files\ContextTool
C:\Program Files\ContextTool\ContextHelper.dat
C:\Program Files\ContextTool\pcre3.dll
C:\Program Files\ContextTool\uninstall.exe
C:\WINDOWS\Fonts\acrsecB.fon

.
((((((((((((((((((((((((( Files Created from 2008-01-13 to 2008-02-13 )))))))))))))))))))))))))))))))
.

2008-02-12 18:53 . 2008-02-12 18:53 <DIR> d-------- C:\Program Files\Enigma Software Group
2008-02-12 17:08 . 2008-02-12 17:08 <DIR> d-------- C:\Program Files\Trend Micro
2008-02-12 16:30 . 2008-02-12 16:30 231,424 --a------ C:\WINDOWS\AcroIEHelper.dll
2008-02-12 16:30 . 2008-02-12 16:30 49 --a------ C:\tmp.bat
2008-01-23 11:20 . 2008-02-01 18:53 870,128 --a------ C:\WINDOWS\system32\mcs.rma
2008-01-23 11:20 . 2008-02-01 18:53 4 --a------ C:\WINDOWS\system32\DCE44B
2008-01-23 11:19 . 2008-01-23 11:19 8,413 --a------ C:\WINDOWS\system32\drivers\mcstrm.sys
2008-01-23 11:15 . 2008-01-23 11:19 <DIR> d-------- C:\Program Files\Best Buy Rhapsody
2008-01-23 11:15 . 2008-01-23 11:15 755,320 --a------ C:\WINDOWS\system32\awrdscdc.ax
2008-01-23 11:14 . 2008-01-23 11:15 <DIR> d-------- C:\Program Files\Audible
2008-01-23 11:14 . 2001-08-17 22:43 24,576 --------- C:\WINDOWS\system32\msxml3a.dll
2008-01-16 09:01 . 2008-01-16 09:01 <DIR> d-------- C:\Garmin

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-02-12 22:29 --------- d-----w C:\Program Files\Roguescanfix
2008-02-12 22:27 --------- d-----w C:\Program Files\Spyware Terminator
2008-02-12 21:48 --------- d-----w C:\Program Files\WinClamAVShield
2008-02-12 21:48 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-02-12 21:45 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-02-12 13:35 --------- d-----w C:\Documents and Settings\Donald\Application Data\Intuit
2008-01-25 16:22 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-01-25 16:22 --------- d-----w C:\Program Files\Common Files\AnswerWorks 4.0
2008-01-25 16:09 --------- d-----w C:\Program Files\TurboTax
2008-01-23 16:20 --------- d-----w C:\Program Files\Common Files\Real
2008-01-23 16:16 --------- d-----w C:\Program Files\Real
2008-01-22 23:26 --------- d-----w C:\Program Files\PartyGaming
2008-01-11 16:49 --------- d-----w C:\Program Files\IrfanView
2008-01-11 15:58 --------- d-----w C:\Documents and Settings\All Users\Application Data\Motive
2008-01-10 22:06 --------- d-----w C:\Program Files\Google
2007-12-20 14:20 --------- d-----w C:\Program Files\Apple Software Update
2007-12-18 21:48 --------- d-----w C:\Program Files\QuickTime
2007-12-18 16:27 --------- d-----w C:\Program Files\Norton Security Scan
2006-08-19 12:29 0 ----a-w C:\Documents and Settings\Donald\loaded.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A8607BAF-0EB3-473C-84C9-F3A5B901A796}]
2008-02-12 16:30 231424 --a------ C:\WINDOWS\AcroIEHelper.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 11:24 1694208]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-19 07:59 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 07:59 126976]
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe" [2003-08-06 00:04 114741]
"IntelMeM"="C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-03 19:12 221184]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11 132496]
"UpdateManager"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 00:01 110592]
"DIGServices"="C:\Program Files\ESPNRunTime\DIGServices.exe" [2005-10-31 10:18 101888]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-06-29 05:24 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-07-10 08:18 270648]
"Verizon_McciTrayApp"="C:\Program Files\Verizon\McciTrayApp.exe" [2007-03-11 16:37 936960]
"SpyHunter Security Suite"="C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe" [2008-01-23 14:47 847872]

C:\Documents and Settings\Donald\Start Menu\Programs\Startup\
PowerReg Scheduler V3.exe [2005-06-17 16:37:39 225280]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 21:05:26 29696]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [1999-02-17 14:05:56 65588]

R1 sp_rsdrv2;Spyware Terminator Driver 2;C:\Documents and Settings\All Users\Application Data\Spyware Terminator\sp_rsdrv2.sys [2006-08-29 21:00]
S3 USB_RNDIS_XP;Westell WireSpeed Dual Connect Modem;C:\WINDOWS\system32\DRIVERS\usb8023.sys [2004-08-04 01:04]

.
Contents of the 'Scheduled Tasks' folder
"2008-02-08 15:52:02 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2008-02-08 21:26:23 C:\WINDOWS\Tasks\Norton Security Scan.job"
- C:\Program Files\Norton Security Scan\Nss.exe
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-02-12 19:26:57
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

PROCESS: C:\WINDOWS\system32\winlogon.exe
-> C:\Program Files\Enigma Software Group\SpyHunter\SpyHunterMonitor.dll

PROCESS: C:\WINDOWS\system32\lsass.exe [5.01.2600.2180]
-> C:\Program Files\Enigma Software Group\SpyHunter\SpyHunterMonitor.dll
.
Completion time: 2008-02-12 19:30:07
ComboFix-quarantined-files.txt 2008-02-13 00:29:51
ComboFix2.txt 2007-11-30 21:34:45
ComboFix3.txt 2007-11-30 15:56:07
.
2008-01-09 19:45:37 --- E O F ---


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:35:51 PM, on 2/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\ESPNRunTime\DIGServices.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Adobe PDF Reader Link Helper - {A8607BAF-0EB3-473C-84C9-F3A5B901A796} - C:\WINDOWS\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DIGServices] C:\Program Files\ESPNRunTime\DIGServices.exe /brand=ESPN /priority=0 /poll=24
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://209.113.157.25/activex/AxisCamControl.ocx
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/35/install/gtdownde.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O24 - Desktop Component 0: (no name) - http://tbn0.google.com/images?q=tbn:JMhMLc...son_varitek.jpg

--
End of file - 5868 bytes

Thanks again and I hope I did this correctly,

Villadrivers

#4 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
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  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:07:02 PM

Posted 12 February 2008 - 08:05 PM

Hello,

You did fine. :blink:

Please run HijackThis! and click "Scan." Place checks next to the following entries, if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O24 - Desktop Component 0: (no name) - http://tbn0.google.com/images?q=tbn:JMhMLc...son_varitek.jpg


Close all browsers and other windows except for HijackThis!, and click "Fix checked".

Go to start -> control panel -> Display properties -> Desktop -> Customize Desktop... -> Web tab, then uncheck and delete everything you find in there (except for "My current home page"),

Also remove the checkmark from the the Lock Desktop Items box if it is checked.
Apply.
Apply and Exit Display properties.

Reboot your computer.

Please download ATF Cleaner by Atribune.Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Please print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.

Please download AVG Anti-Spyware Free Edition and save that file to your desktop.

This is a 30-day trial of the program -- This means that after 30 days the "background guard" protection will be de-activated. However, this version can continue to be manually updated and used as an on-demand scanner forever.
  • Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the setup program.
  • Once the setup is complete you will need to run AVG Anti-Spyware and update the definition files.
  • On the top of the main screen select the "Update" icon, then under the "Manual update" section click the "Start update" button.
  • The update will start and a progress bar will show the updates being installed.
  • Once the update has completed (the progress bar will display "Update successful!") select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the "Settings" screen:
    • Click on "Recommended actions" -> select "Quarantine".
    • Under "Reports:" -> select "Do not automatically generate reports".
  • Close AVG Anti-Spyware. Please do NOT run a scan yet!
Next, please reboot your computer into Safe Mode by doing the following:
  • Reboot your computer.
  • After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, reboot the computer and try again.
  • Instead of Windows loading as normal, a menu should appear.
  • Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter".
Then please run a scan with AVG Anti-Spyware:

IMPORTANT: Do NOT open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning process.
  • Launch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab. Click on "Complete System Scan".
  • AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
    • If you have any infections you will prompted, then select the "Apply all actions" button, AVG Anti-Spyware will then display "All actions have been applied" on the right hand side.
    • Next select the "Save Report" button at the bottom.
    • Then select the "Save report as" button in the lower left hand corner of the screen and save it as a text file on your system (make sure to remember where you saved that file, this is important!).
  • Close AVG Anti-Spyware and reboot your system normally into Windows. Please post the contents of the AVG Anti-Spyware report in your next reply, along with a new HijackThis log.
How is it running now please? :thumbsup:

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?

#5 villadrivers

villadrivers
  • Topic Starter

  • Members
  • 63 posts
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  • Local time:08:02 PM

Posted 12 February 2008 - 08:50 PM

Tea,

I am going to do all of this tomorrow morning. I need to get some rest, I've been up for 23 hours. I will let you know how it goes tomorrow.

Thanks again,

Villadrivers

#6 villadrivers

villadrivers
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  • 63 posts
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  • Local time:08:02 PM

Posted 13 February 2008 - 10:13 AM

Tea,

I have done everything up until running AVG Anti-Spyware. I follow the directions and when I go to run AVG I get an error message stating 'connection to service failed. Please reinstall AVG Anti Spyware 7.5." I reinstall and get the same message. I have evern deleted everything and starting again and I still get the same message. I have gone on their website to the support section and it talks about some stuff that is way over my head. Hopefully we (meaning not me) can figure out what is going wrong.

Thanks,
Villadrivers

#7 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:07:02 PM

Posted 13 February 2008 - 11:46 AM

Hello,

Run it like it is, if you can. If you can't, then let's run this online scanner:

Please download and run Bit Defender 8 online scanner
  • Install the program and then follow the prompts to download all available updates.
  • Select Antivirus and then click the Settings button. Click Default. Click Ok.
  • Select Local Drives and click Scan.
  • When the scan is complete save the log and post it back here in your next reply.
Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?

#8 villadrivers

villadrivers
  • Topic Starter

  • Members
  • 63 posts
  • OFFLINE
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  • Local time:08:02 PM

Posted 13 February 2008 - 02:28 PM

Tea,
Here's the report.


BitDefender Online Scanner



Scan report generated at: Wed, Feb 13, 2008 - 14:24:07





Scan path: C:\;D:\;E:\;







Statistics

Time
01:01:23

Files
362566

Folders
6098

Boot Sectors
3

Archives
9557

Packed Files
11369




Results

Identified Viruses
10

Infected Files
13

Suspect Files
0

Warnings
0

Disinfected
0

Deleted Files
13




Engines Info

Virus Definitions
980676

Engine build
AVCORE v1.0 (build 2422) (i386) (Sep 25 2007 08:26:36)

Scan plugins
16

Archive plugins
41

Unpack plugins
7

E-mail plugins
6

System plugins
5




Scan Settings

First Action
Disinfect

Second Action
Delete

Heuristics
Yes

Enable Warnings
Yes

Scanned Extensions
*;

Exclude Extensions


Scan Emails
Yes

Scan Archives
Yes

Scan Packed
Yes

Scan Files
Yes

Scan Boot
Yes




Scanned File
Status

C:\Documents and Settings\Donald\.housecall6.6\Quarantine\AcroIEHelper.dll.bac_a00784=>(Quarantine-4)
Infected with: Trojan.Downloader.Codec.E

C:\Documents and Settings\Donald\.housecall6.6\Quarantine\AcroIEHelper.dll.bac_a00784=>(Quarantine-4)
Disinfection failed

C:\Documents and Settings\Donald\.housecall6.6\Quarantine\AcroIEHelper.dll.bac_a00784=>(Quarantine-4)
Deleted

C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0089_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0090_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0091_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0092_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0093_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0094_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0095_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0096_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0097_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2005_12_20\100-0098_IMG.JPG
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C:\Program Files\Canon\ZoomBrowser EX\Image Library One\2006_04_15\
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C:\Program Files\Morpheus\morpheustoolbar.exe
Detected with: Adware.Mywebsearch.BL

C:\Program Files\Morpheus\morpheustoolbar.exe
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101114.exe
Detected with: Application.Altnetbde.A

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101114.exe
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C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101114.exe
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C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101116.dll
Detected with: Application.Altnetbde.D

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101116.dll
Disinfection failed

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101116.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101117.dll
Detected with: Adware.Altnet.A

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101117.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101118.dll
Detected with: Adware.Altnet.A

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101118.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101120.dll
Detected with: Adware.Altnet.F

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101120.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101121.dll
Detected with: Adware.Brilliantdigital.3039.C

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101121.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101122.dll
Detected with: Adware.Altnet.J

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101122.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101123.dll
Detected with: Adware.Altnetbde.B

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101123.dll
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101124.exe
Detected with: Application.Altnetbde.C

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101124.exe
Disinfection failed

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP871\A0101124.exe
Deleted

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP967\A0120497.exe
Detected with: Adware.Mywebsearch.BL

C:\System Volume Information\_restore{EC245B54-887C-4491-AAB8-02A61E577052}\RP967\A0120497.exe
Deleted

C:\WINDOWS\AcroIEHelper.dll
Infected with: Trojan.Downloader.Codec.E

C:\WINDOWS\AcroIEHelper.dll
Disinfection failed

C:\WINDOWS\AcroIEHelper.dll
Delete failed

#9 villadrivers

villadrivers
  • Topic Starter

  • Members
  • 63 posts
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  •  
  • Local time:08:02 PM

Posted 13 February 2008 - 04:43 PM

Tea,

I believe i was able to fix it. I haven't received any popups with "system error" I noticed on the last scan you had me do that it identified the trojan and i was able to get rid of it. I really appreciate your time that you put into helping me. Thanks again.

Villadrivers

#10 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
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  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:07:02 PM

Posted 13 February 2008 - 05:06 PM

Hi,

Good. Glad it's better. :thumbsup: Please delete ComboFix and its accompanying folder C:\Qoobox. Empty your Recycle bin and reboot your computer.

Some good reading here :

http://mvps.org/winhelp2002/unwanted.htm

I'll leave this thread open for a few days, just in case.

Take care,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?

#11 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:07:02 PM

Posted 15 February 2008 - 03:07 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?




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