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System Restore And Rap Generic


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1 reply to this topic

#1 jaythom

jaythom

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Posted 10 February 2008 - 11:14 PM

BC,

I repeatedly am getting the below notification from my antivirus program. Yet, I cannot do what it tells me to do - update now and restart scan. When trying to update it repeatedly suggests a new file of 206kb over and over again. I am assuming that it is not being allowed to update and apply new definitions, but don't know for sure. Any advice out there? Thanks for anyone's assistance.


Notification



Real-time Spyware Protection
Real-time Spyware Protection has detected spyware and performed the action specified.

.
Action taken: Cannot delete. Update now and restart the scan.
.
Incident name: C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP3\A0000104.exe
Detection name: RAP_Generic
User name: Jay Thompson
Note: If Search for and clean Trojans is turned on and executed after scanning, click Next to view the final action taken.

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#2 Orange Blossom

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Posted 11 February 2008 - 12:57 AM

Hello jaythom,

The file your Anti-Spyware is flagging is in System Restore. This is a protected system folder. In order to get rid of the file, you need to flush your restore points.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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