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Add Or Remove Programs Broken?


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17 replies to this topic

#1 gms1

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Posted 09 February 2008 - 08:49 PM

Hello, I'm just getting started with the preperation guide and I allready have a question. Is this Spybot entry a problem or just the way Norton had me set up the firewall. They (AT&T/Norton) said to disable windows and enable theirs. I sent a picture. Thank you Also the 2nd picture is my problem. Do it look like something for you or Microsoft?

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#2 hamluis

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Posted 09 February 2008 - 09:28 PM

It's OK, Symantec defense mechanisms do that when installed, see Criticism & Controversy at http://en.wikipedia.org/wiki/Windows_Security_Center

If you are using NIS or Norton Firewall or Norton 360...it does this.

Louis

#3 gms1

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Posted 10 February 2008 - 06:33 AM

Thank you for the ok hamluis.
If anyone cares this How to use the scannow sfc tool in Windows XP is a great in house tool. I just used the tool with the Windows XP/Service Pack 2 CD and for now my Add or Remove Programs is back to normal. Why did the techs at Microsoft miss this and send me on a bizarre path? How to use the scannow sfc tool in Windows XP http://www.updatexp.com/scannow-sfc.html
I would like to know what corrupted the appwiz.cpl process. Any ideas?

#4 usasma

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Posted 10 February 2008 - 08:07 AM

Files can get corrupted in many ways. I participated in a discussion a while back where it was theorized that even cosmic rays could be blamed (that accounts for my tinfoil hat! :thumbsup:

But seriously, data corruption can come from other programs misbehaving and overwriting your data/files, from Windows programs becoming corrupted or overwriting your files, or even from power surges or glitches in your hardware. There's no sure way (AFAIK) to locate the exact cause - and that's one reason that we like to stress backups so much!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 gms1

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Posted 10 February 2008 - 09:52 AM

So did I do allright by using scannow sfc? If so why would someone even mess around with the other repair options if PC will boot. I feel like I cheeted or took some regretable shortcut!

#6 usasma

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Posted 10 February 2008 - 10:13 AM

There are many, many different ways to troubleshoot and repair a computer. The tools (such as SFC.EXE) are there to assist with this.

SFC.EXE replaces corrupted "protected system files" with known good copies from the DLLCache or from your installation CD.
The repair install of XP repairs all system files (not just the protected one's) and rebuilds the registry (I think)
A clean install of XP repairs all XP files by clearing out the old files completely, then it writes new one's onto the disk.
This doesn't necessarily include or involve hardware drivers, installed programs, data, or malware - any of which can corrupt your system, it's files, or the registry.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 gms1

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Posted 10 February 2008 - 10:41 AM

Do you think I should submit a Hijack This Log or just see what happens? I ran Nortin, Ad-Aware and Spybot and didn't find anything but a couple cookies.

#8 usasma

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Posted 10 February 2008 - 10:45 AM

Have you run a free, online scan? This will let you know if something has corrupted the protection programs that you've loaded on your system. Here's a couple that I recommend:
http://safety.live.com
http://housecall.trendmicro.com

If they come up clean, then I'd doubt that it was a virus. Are you experiencing any other issues other than the Add/Remove Programs being broken? If not, then that makes it even more likely that this isn't a virus.

Post back with the results of the scan and we can move on from there.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 gms1

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Posted 11 February 2008 - 09:20 PM

I ran safety.live and it was ok Tried to run housecall and it would run for awile but then kind of crash/stop. It is a memory super hog!!! It was or iexplore.exe was using over 200,000k before just disapearing as in gone. I'm running IE7.

#10 gms1

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Posted 13 February 2008 - 03:20 PM

I have sent Microsoft a HJT log file as they wanted. I would trust you MUCH > them to look it over. If it's ok I will post it. If so should it be here or some where else? Thank you

#11 usasma

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Posted 13 February 2008 - 04:43 PM

We can't accept HiJackThis logs posted in this forum - we move any that we find into the Misplaced HJT forum. I'd suggest posting over in the "Am I Infected" forums for some more expert help: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 gms1

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Posted 13 February 2008 - 08:01 PM

Well then how do I close this topic out?

#13 usasma

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Posted 14 February 2008 - 08:35 AM

No need to close it - we'll just leave it here for a while. :thumbsup:
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 gms1

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Posted 14 February 2008 - 09:52 AM

Any ideas why Housecall wouldn't run for me? It ran fine on first pass and found some cookies. Then it wanted a 2nd scan and wouldn't finish it. Read earleir post.

#15 usasma

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Posted 14 February 2008 - 01:45 PM

No idea at all. Have you tried the option to switch kernels? Sometimes the java based kernel will work better than the activeX one.

FWIW - here's a list of different online scanners:

http://safety.live.com (requires IE) If using Vista, click on the error message to use the beta scanner.
http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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