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Computer Running Slow.. After A Crash .. Need Help


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#1 duey307

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Posted 09 February 2008 - 03:20 PM

Well i suppose i deserve this after the site i was on... yesterday my computer crashed on me on myspace.. I was just checking a few people out in my area and it shut down the browser.. Ever since then its been running terribly slow.. Its literally taken me about 10 minutes to write this post.. any ideas

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#2 Orange Blossom

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Posted 10 February 2008 - 12:29 AM

Hello duey307,

What is your operating system: Windows XP, Vista etc.?

Do you have any security programs installed? Have you run them since this happened? If so, what did they find?

Orange Blossom :thumbsup:

Edited by Orange Blossom, 10 February 2008 - 12:30 AM.

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#3 duey307

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Posted 10 February 2008 - 03:29 PM

Hello duey307,

What is your operating system: Windows XP, Vista etc.?

Do you have any security programs installed? Have you run them since this happened? If so, what did they find?

Orange Blossom :thumbsup:



Hey orange.. Im running xp on a 1 yr old HP laptop .. No security now.. My PC cillin ran out about a month ago, is there anything i can do or something i can download to check it out ? thanks

#4 Orange Blossom

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Posted 10 February 2008 - 03:50 PM

Eeeks. Using a computer these days without an AV or any other protection is hazardous to the computer. There are some good free AV programs out there. Here are a few:

Antivirus Applications
[*]Antivir
[*]AOL VirusScan Plus - free AOL Antivirus, Spyware, and Firewall, provided by McAfee. (valid AOL E-mail address required for free version) - Windows 2000/XP/Vista
[*]Avast Free
[*]AVG Free - at the bottom of the page.
[*]Bitdefender Free

From: http://www.bleepingcomputer.com/forums/topic3616.html which lists many other freeware programs tested and recommended by our members. I personally use Avast. Please install an AV ASAP, but ONLY one as more than one can create conflicts.

I would like you to download and install SUPERAntiSpyware Free and run a scan in Safe Mode. You will, of course, install it in normal mode.


Download and install SUPERAntiSpyware free found here: http://www.superantispyware.com/superantis...efreevspro.html

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
Reboot into Safe Mode
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
To retrieve the removal information for me please do the following:
Reboot into Normal Mode
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log in your next reply.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 10 February 2008 - 03:56 PM.

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#5 duey307

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Posted 10 February 2008 - 05:24 PM

ok will do.. i have adaware 2007 , so will that conflict with my superantispyware? because usually when i run either of them in safe mode my computer will shut down

#6 duey307

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Posted 10 February 2008 - 07:18 PM

Eeeks. Using a computer these days without an AV or any other protection is hazardous to the computer. There are some good free AV programs out there. Here are a few:

Antivirus Applications
[*]Antivir
[*]AOL VirusScan Plus - free AOL Antivirus, Spyware, and Firewall, provided by McAfee. (valid AOL E-mail address required for free version) - Windows 2000/XP/Vista
[*]Avast Free
[*]AVG Free - at the bottom of the page.
[*]Bitdefender Free

From: http://www.bleepingcomputer.com/forums/topic3616.html which lists many other freeware programs tested and recommended by our members. I personally use Avast. Please install an AV ASAP, but ONLY one as more than one can create conflicts.

I would like you to download and install SUPERAntiSpyware Free and run a scan in Safe Mode. You will, of course, install it in normal mode.


Download and install SUPERAntiSpyware free found here: http://www.superantispyware.com/superantis...efreevspro.html

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
Reboot into Safe Mode
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
To retrieve the removal information for me please do the following:
Reboot into Normal Mode
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log in your next reply.

Orange Blossom :thumbsup:



nothing came up on the superspyware, but i did a virus scan w AVG AV and it found 1 infected file ..

Trojan Horse Downloader.VB.AXO

#7 Orange Blossom

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Posted 11 February 2008 - 08:50 PM

Hello duey307,

According to my research, that may be a false positive. I'm assuming that the file is in your AVG quarantine? Please confirm.

Here is a trouble-shooting guide for slow computers. I have followed this a few times and have improved my computer's speed: http://www.bleepingcomputer.com/forums/t/44694/slow-computer/

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#8 duey307

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Posted 12 February 2008 - 02:25 PM

yes i believe its in my virus vault... Things seem to be running better now ..

#9 Orange Blossom

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Posted 12 February 2008 - 11:59 PM

Hello duey307,

I'm glad things are working better. I would like you to scan the file in quarantine at two locations. Both scan the files with multiple AV products, and it is wise to do this with files you are uncertain of. Please post the results of the scans in your next reply. The two sites are:

Jotti Scan

Virus Total

Orange Blossom :thumbsup:
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#10 duey307

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Posted 13 February 2008 - 05:03 PM

Hello duey307,

I'm glad things are working better. I would like you to scan the file in quarantine at two locations. Both scan the files with multiple AV products, and it is wise to do this with files you are uncertain of. Please post the results of the scans in your next reply. The two sites are:

Jotti Scan

Virus Total

Orange Blossom :thumbsup:



Scanner Malware name
A-Squared X
AntiVir X
ArcaVir X
Avast X
AVG Antivirus BackDoor.Bifrose.BN
BitDefender X
ClamAV X
CPsecure X
Dr.Web X
F-Prot Antivirus X
F-Secure Anti-Virus X
Fortinet X
Ikarus X
Kaspersky Anti-Virus X
NOD32 X
Norman Virus Control X
Panda Antivirus X
Rising Antivirus X
Sophos Antivirus Sus/UnkPacker
VirusBuster X
VBA32 X



Antivirus Version Last Update Result
AhnLab-V3 2008.2.11.10 2008.02.11 -
AntiVir 7.6.0.62 2008.02.11 -
Authentium 4.93.8 2008.02.11 -
Avast 4.7.1098.0 2008.02.10 -
AVG 7.5.0.516 2008.02.11 -
BitDefender 7.2 2008.02.11 -
CAT-QuickHeal None 2008.02.11 -
ClamAV 0.92 2008.02.11 -
DrWeb 4.44.0.09170 2008.02.11 -
eSafe 7.0.15.0 2008.02.11 -
eTrust-Vet 31.3.5527 2008.02.11 -
Ewido 4.0 2008.02.11 -
FileAdvisor 1 2008.02.11 -
Fortinet 3.14.0.0 2008.02.11 -
F-Prot 4.4.2.54 2008.02.11 -
F-Secure 6.70.13260.0 2008.02.11 -
Ikarus T3.1.1.20 2008.02.11 -
Kaspersky 7.0.0.125 2008.02.11 -
McAfee 5226 2008.02.08 -
Microsoft 1.3204 2008.02.11 -
NOD32v2 2865 2008.02.11 -
Norman 5.80.02 2008.02.11 -
Panda 9.0.0.4 2008.02.10 -
Prevx1 V2 2008.02.11 -
Rising 20.29.22.00 2008.01.30 -
Sophos 4.26.0 2008.02.11 -
Sunbelt 2.2.907.0 2008.02.09 -
Symantec 10 2008.02.11 -
TheHacker 6.2.9.216 2008.02.11 -
VBA32 3.12.6.0 2008.02.10 -
VirusBuster 4.3.26:9 2008.02.11 -
Webwasher-Gateway 6.6.2 2008.02.11 -
Additional information
File size: 219136 bytes
MD5: b331ef4c7437f5093d703340678469eb
SHA1: f5aadab9c25a117347215406e85e1ad416c7a3b6
PEiD: -

#11 Orange Blossom

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Posted 13 February 2008 - 11:13 PM

Hmm. Interesting. From these results - only two flagged it as bad - I'm leaning toward its being a false positive especially when combined with the research I did earlier. I'd leave that file in quarantine for a while and see if a program decides to misbehave and ask for that file. If one does, you can restore the file and the program will run properly.

Orange Blossom :thumbsup:
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#12 duey307

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Posted 17 February 2008 - 06:25 PM

Hmm. Interesting. From these results - only two flagged it as bad - I'm leaning toward its being a false positive especially when combined with the research I did earlier. I'd leave that file in quarantine for a while and see if a program decides to misbehave and ask for that file. If one does, you can restore the file and the program will run properly.

Orange Blossom :thumbsup:



Thank you very much for the help

Matt

#13 Orange Blossom

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Posted 09 March 2008 - 05:38 PM

You're welcome.

Orange Blossom :thumbsup:
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