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Cannot Load Explorer (previously Auto Shutdown)

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#1 Krakus


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Posted 09 February 2008 - 02:14 PM

I have a problem. My situation right now is that Windows XP (updated to service pack 2) does not load properly.

My initial problem was that I was suddenly getting a "Services and Controller App has encountered a problem and needs to close" error on Windows startup.

When I closed this dialog, I then received a system shutdown error: "This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM." Also, the message: "Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."

After doing some reading, I managed to call up the Windows Task Manager prior to closing the first error dialog, invoked "shutdown -a" and was able to enter the CMD shell. From there, I installed Norton Antivirus (which I didn't have before!) and also ran the Avast virus tool.

Somewhere along the way I got a blue screen and had to reboot. Now, when Windows loads, I get a blank desktop. I am no longer getting a crash in "Services and Controller App". But I cannot see the Start button. I can invoke the Task Manager, but when I type in Explorer, the system bar at the bottom launches for a few seconds, the system tray loads, and then it promptly disappears from the screen again. So I cannot access Explorer or the start menu. I can only work from the CMD shell.

Also, another problem is that I cannot invoke Safe Mode while booting up. I hit F8 repeatedly, but nothing happens, so it seems that it has been disabled somehow.

The most obvious problem is the fact that Explorer keeps disappearing on me. Any ideas on where to begin?

Thanks in advance!

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#2 usasma


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Posted 09 February 2008 - 02:16 PM

I would say that you're still infected - and will have to run antivirus tools from the command line in order to start to rid yourself of the infection. Try a Google search for Command Line Scanners to start.

Then, I'd suggest you post in the "Am I Infected?" forum for some more expert help: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
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