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Cid Pop Up

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2 replies to this topic

#1 hf1503


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Posted 09 February 2008 - 06:56 AM


I've a big problem with CiD pop ups. This is laptop mainly used by my teenage daughter who has done two things:
1. put her email address into a 'are you being blocked' message that came apparently from a friend on msn and it has now hijacked her email and is sending out messages even when she isn't logged in and
2. downloaded i think adware.lop for CiD that i cannot get rid of.
An additional problem is that the laptop screen has broken it is showing white so I've got it connected to an external screen. When I try to do anything is safe mode the screen goes blank on the external monitor and i cannot see anything

started with norton 360 that was supposed to be protecting the computer and they want 70 for fixing. Just put on mcafee as it came with another computer and they cannot find anything and also want paid to look at the laptop. Just as i've been typing this 2 further pop ups have gone onto the computer and they are dating and gambling.

When i run all virus checks, nothing is showing. I was following a go into the registry help that i found on google but nothing was immediately apparent and i don't really know what i'm looking for.

can anyone help?

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#2 Orange Blossom

Orange Blossom

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Posted 10 February 2008 - 01:27 AM

Hello hf1503 and welcome to BC :flowers:

The first thing I would do is to physically disconnect the computer from the internet immediately.

I want to know one thing: can the laptop screen be replaced?

For now, I would suggest scanning with SUPERAntiSpyware. Normally, I suggest doing this in safe mode, but since you can't see what's going on in safe mode, let's do it in normal mode.

Download and install SUPERAntiSpyware free found here: http://www.superantispyware.com/superantis...efreevspro.html

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 quietman7


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Posted 11 February 2008 - 03:27 PM

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. They are often bundled with the malware causing your problems. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.
CiD Help / CiD Manager
Download Plugin for Internet Explorer
Zone Media

If none of these programs were listed, then continue with the next step.
If you removed any of these programs, reboot before continuing.

Please download the
Lop uninstaller and save to your desktop.
alternate download
  • Double-click on uninstall.exe.
  • Click Ok, the Ok again.
  • Type the number you see on the "verification" screen and click Uninstall.
  • You will be asked to "Please close all browser windows and Explorer folders...". Click Ok.
  • Restart your computer when done.
[color=blue]Note:Some anit-virus and anti-malware scanners may detect the uninstaller as malware. This is common with programs created to remove certain infections. You will have to let your anti-virus allow the file to download and run. When it has finished, you can allow your security programs to remove the uninstaller.[quote]
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