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Missing Hal.dll File


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#1 TheGrayNobleman

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Posted 09 February 2008 - 01:05 AM

Hey everyone, got a problem for you.

One of my customers called me recently to ask about a problem he was having with his computer. Basically when he starts up his computer there is a ~10% chance it will boot normally and a ~25% it will boot if he presses F8 and selects "Boot from last good configuration".

I did some research into what might be causing this problem and found it is a file contained in the boot.ini section of the computer (from what I read a vital part to the computer).

Here is how the problem occurred. The client was running a copy of Microsoft's Bootvis and after the restart for the optimization (it shuts down you computer, reboots, analyzes the programs that load then defragments the boot.ini) the computer had an unexpected loss of power while it was defragmenting. This I assume is the cause of this error.

The computer is a Compaq desktop running windows XP home edition.

So far I have used the windows xp home edition CD to both repair windows and used the windows recovery console to reinstall the boot.ini but neither of these attempts have worked.

My question is, is there any way to get rid of this problem without reinstalling the operating system? (ie not lose all the information and programs stored on the hard drive)

Thanks in advance! :thumbsup:

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#2 tg1911

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Posted 09 February 2008 - 01:46 AM

See if one of these helps:
Error Message: Cannot Find \Windows\System32\hal.dll

"Invalid Boot.ini" or "Windows could not start" error messages when you start your computer
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#3 Wendy K. Walker

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Posted 09 February 2008 - 01:52 AM

Hi TheGrayNobleman, Sorry to hear about your problem.

I don't know a lot about these things but the post title caught my eye so I stopped to read it. Judging by the title your problem is due to a missing .dll file right?

So if you just re-install that file wouldn't that fix the problem?

If that would work why don't you try dashing over here --> http://www.windll.com/[EDIT: I just found out that this is NOT a free site, you gotta pay something here] then look at the index on the left side of the page and click on the "H", then scroll down the list in the middle of the page until you get to the hal.dll and hal486c.dll file downloads and just download whichever one you need?

Let me know if that helped you any, OK?


Wendy

Edited by Wendy K. Walker, 10 February 2008 - 01:15 AM.

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#4 usasma

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Posted 09 February 2008 - 09:38 AM

The missing hal.dll error can have many causes. But the issue here (IMO) is not that you're just getting this error message - but what other damage was done when the power was interrupted.

FWIW - I'd keep an eye on this system as it's likely to cause further problems related to this power interruption (especially because the recovery console and the repair installation didn't fix it). OTOH - I have a system similar to this at my wife's office that has been working fine for almost a year after the power interruption (and a repair install). It's still a bit quirky - but it runs everything that we need it to run.

But, being pragmatic about this, I'd backup all the data and start looking for all the program CD's so that you'll be prepared to reinstall it if it becomes necessary.

Finally, you may want to have them get a disk imaging utility (I use Acronis True Image - but it's not free) in the event that they hose the system again. Restoring an image takes about 20 minutes - and it'll put them back to the point where they made the image (so then the backup chores are greatly lessened).
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#5 TheGrayNobleman

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Posted 09 February 2008 - 01:06 PM

Wow thanks for the replies everyone! I've have already began troubleshooting and this is what has happened so far.

@tg1911
I tried the second link (the Microsoft one) without any resolve. I will spend some time later today to try the first link and will post an update it that fixed it. Thank you for the posts!

@Wendy K. Walker
Thanks Wendy for the suggestion. I was considering that but I do not know how to install .DLL files (aside from dragging and dropping). Is there some way I could find out where the file goes or a program that could move it to the place it needs to be?

@usasma
You are amazing sir. You advice has been very helpful for the posts I've done lately.
I will look into a recovery disk to solve this problem and was able to back up all of the information on a removable hard drive during one of the times the computer was successfully able to boot up. My client also has a new vista computer (blegh) and was using this older one until one of his work programs was compatible with Vista. I am going to try some of the suggestions from the posts above just to see if there is any other way to get around this problem (hoping its just software related) and if not nothing has been lost data wise. So it will be a sudo happy ending.

Thanks everyone! :thumbsup:

#6 Wendy K. Walker

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Posted 10 February 2008 - 01:45 AM

Hi TheGrayNobleman,

OK, I'm just a little corn-fused here now. I mean I'm supposed to be the blond bimbo around here so I gotta ask "what'cha mean you don't know how to download it Boo?" I would think that you would do it just like you would any other program.

First I save everything that I download to disk so that my Anti-Virus will scan it when I click on the "Run" button after it's been downloaded.

Then when it asks where you want to stick it you just tell it to put it wherever you want it to go Boo... like "C:\Windows\ServicePackFiles\i386" or wherever it is supposed to go and then click "OK" or "Install" and that little bugger will get stuck right where you told it to go.

I'm also kind of corn-fused over the wording of your post. The post title says "Missing Hal.dll file" but you didn't elaborate on that in the body of the post.

Did you get some kind of error message saying that a .dll file was missing? If you did what "Exactly" did it say Boo?

Here's a link to some FREE .dll files --> http://www.dlldump.com/download-dll-files_...0/download.html It has a "HAL.DLL" but I don't know if that is the same thing as a "hal.dll" file. You might want to ask usasma if those two things are the same file as he's more the expert here than I am.

Check it out and let me know what you discover.

Wendy
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#7 TheGrayNobleman

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Posted 12 February 2008 - 09:58 PM

Just reformatted and did a clean install of windows. That seemed to fix the problem.

Thanks for the help guys!

#8 Wendy K. Walker

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Posted 13 February 2008 - 01:59 AM

Hi TheGrayNobleman,

Oh well, so long as it works. Glad you got it fixed.

Wendy
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#9 TheGrayNobleman

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Posted 13 February 2008 - 08:57 PM

Got a quick question.

The screen the computer was hooked up to is now stuck in some kind of endless cycles were it turns on and off every couple of seconds. The problem occurred right after the computer problem.

Is there any way the computer failure is affecting the screen?

Thanks.

#10 garmanma

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Posted 13 February 2008 - 09:57 PM

Is the computer running and it's just the monitor flashing on and off. Can you see Windows in the backround when it's on? shut the computer off. Turn it back on and go into safemode. If it works in safe mode, double check your display settings, both resolution and refresh rates

Edited by garmanma, 13 February 2008 - 09:58 PM.

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#11 TheGrayNobleman

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Posted 14 February 2008 - 12:22 AM

Is the computer running and it's just the monitor flashing on and off. Can you see Windows in the backround when it's on? shut the computer off. Turn it back on and go into safemode. If it works in safe mode, double check your display settings, both resolution and refresh rates


The computer is running fine. No errors or anything. I have hooked the computer up to 2 different monitors and it works perfectly on those.
When I am using the screen I can see brief glimpses of the bios > windows loading > the desktop but the screen itself keeps turning on and off every couple of seconds.
I will try booting it in safe mode tomorrow when I am able to access it.

Thanks for the advice garmanma! :thumbsup:

#12 garmanma

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Posted 14 February 2008 - 08:52 AM

I didn't see before that you had tried other monitors. Either the monitor's bad or the refresh rate is off for that one monitor
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#13 TheGrayNobleman

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Posted 15 February 2008 - 06:38 PM

I didn't see before that you had tried other monitors. Either the monitor's bad or the refresh rate is off for that one monitor


I've tried the monitor out on other computer with the same problem (is the refresh rate contained within the monitor?)

Any like attempts before it gets scrapped?




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