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Genericdownloader.af


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#1 Markintc

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Posted 09 February 2008 - 12:00 AM

On my daughters Dell laptop running Windows xp, SP2 she has an issue where either the Hp installer pops up and tries to start installing something or the Microsoft Office installer pops up and tries to install something. You can cancel out of the installer after multiple clicks but then if you try to do something else on the pc, it will start again. It appears to always start off trying to run the HP installer then if you get cancelled out of that it will start trying to run the Office installer. Ran both Mcafee scan and adaware scan and the first time through they found genericdownloader.af but the issues continues to occur with the installers coming up. Running either scan now it will not show any virus or trojans. One thing we didnt do when we ran the scans was disable system restore. I have turned it off and am re-running the scans but really dont have any high hope this is going to work. Suggestions would be greatly appreciated.
Thank you
Mark Reed

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#2 boopme

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Posted 09 February 2008 - 03:43 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
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