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How To Remove Virusheat (removal Instructions)

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#1 Grinler


    Lawrence Abrams

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Posted 08 February 2008 - 11:32 AM

How to remove VirusHeat (Removal Instructions)

What this programs does: VirusHeat is the latest rogue anti-spyware program infecting your computer through the installation of Zlob Trojans. VirusHeat is installed on your computer when you download and install a Trojan masquerading as a video or audio codec required to view a movie on the Internet. These fake codecs are know as Zlob Trojans. Once you install these programs, though, they install VirusHeat onto your computer along with other malware without your permission. When the Zlob Trojan is installed, it automatically downloads and installs VirusHeat onto your computer. It will then configure your computer to automatically start another Trojan that displays fake security alerts in your taskbar that states you are infected or have some other security problem on your computer. When you click these alerts, VirusHeat automatically opens and scans your computer. This scan will not only display fake and exaggerated results, but will also find the Trojan that installed it in the first place. The scam, though, is that in order to remove anything you must first pay for the commercial version of this software. It goes without saying that by no means should you purchase this scamware. A screenshot of VirusHeat can be found below.
VirusHeat Screenshot
VirusHeat Screenshot
The current text of VirusHeat's fake security alert that will appear in your taskbar is:

System has detected a number of active spyware applications that may impact the performance of your computer. Click the icon to get rid of unwanted spyware by downloading an up-to-date antispyware solution. An example of the fake alert is shown below:
VirusHeat Fake Security Alert
VirusHeat Fake Security Alert

This guide will walk you through removing the VirusHeat program, the Zlob Trojan that displays the fake Windows taskbar alerts, as well as other malware that is typically bundled with these infections.
Tools Needed for this fix: Symptoms in a HijackThis Log (VirusHeatPro variants are no longer active):

O4 - HKLM\..\Run: [VirusHeat 3.9] "C:\Program Files\VirusHeat 3.9\VirusHeat 3.9.exe" /h
O4 - HKLM\..\Run: [VirusHeat 4.3] "C:\Program Files\VirusHeat 4.3\VirusHeat 4.3.exe" /h
O4 - HKLM\..\Run: [VirusHeat 4.4] "C:\Program Files\VirusHeat 4.4\VirusHeat 4.4.exe" /h
O22 - SharedTaskScheduler: arborize - {d9f6ce57-0718-4bd1-916f-5fb1f86911c2} - C:\WINDOWS\system32\txdkfh.dll

Add/Remove Programs control panel entry (VirusHeatPro variants are no longer active):

VirusHeat 3.9
VirusHeat 4.3
VirusHeat 4.4

Guide Updates: 02/08/08 - Initial guide creation.
02/20/08 - Updated for the new VirusHeat 4.3 version.
04/29/08 - Updated for new VirusHeat 4.4 version.

Choose the removal method you would like to use:
Automated Removal Instructions for VirusHeat:
  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes' Anti-Malware Download Link

  3. Once downloaded, close all programs and Windows on your computer, including this one.

  4. Double-click on the icon on your desktop named Download_mbam-setup.exe. This will start the installation of MBAM onto your computer.

  5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.

  6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.

    MalwareBytes Anti-Malware Screen

  7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for VirusHeat related files.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.

    MalwareBytes Anti-Malware Scanning Screen

  9. When the scan is finished a message box will appear as shown in the image below.

    MalwareBytes Anti-Malware Scan Finished Screen

    You should click on the OK button to close the message box and continue with the VirusHeat removal process.

  10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the results shown in the image below will be different depending on the infection you are removing.

    MalwareBytes Anti-Malware Scan Results Screen

    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine.

  12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  13. You can now exit the MBAM program.
Your computer should now be free of the VirusHeat program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Posting A Hijackthis Log

Manual Removal Instructions for VirusHeat:

These steps may appear to be long and daunting. They are, though, quite easy to do and consist of so many steps only because I have written them in an extremely detailed manner.
  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Download FixVH.reg to your desktop by right clicking on the following link and then selecting Save Link As or Save File as, depending on your browser.

    FixVH.reg Download Link

    Confirm that the file FixVH.reg now resides on your desktop as we will need it later.

  3. Download SmitfraudFix.exe from here and save it to your desktop:


    Confirm that the file SmitfraudFix.exe now resides on your desktop, but do not double-click on the icon as of yet. We will use it in later steps. The icon will look like the one below:

  4. Go to your desktop and double click on the FixVH.reg file that you downloaded earlier. When it asks if you would like to merge the information, press the Yes button and then the OK button.

  5. Click on the Start button and then select the Run option.

  6. In the Open: field type c:\windows\system32 and then press the OK button.

  7. When the folder appears, if it says These files are hidden, click on the Show the contents of this folder option.

  8. We now need to make it so you can see hidden files.
    1. Click on the Tools menu and select Folder Options.
    2. Click on the View tab.
    3. Under the Hidden files and folders category select Show hidden files and folders.
    4. Uncheck Hide protected operating system files.
    5. Press Apply and then OK.
    6. If you still can not see the file, then undo these changes and skip to step 11.

  9. Scroll through the list of files in this folder and look for iinqyl.dll. Right-click on iinqyl.dll and select rename. Rename the file to iinqyl.dll.bad.

    Look for the file wuuawkz.dll and rename the file to wuuawkz.dll.bad

    Look for the file eeioq.dll and rename the file to eeioq.dll.bad

    Look for the file txdkfh.dll and rename the file to txdkfh.dll.bad

    Look for the file wbchha.dll and rename the file to wbchha.dll.bad

    Look for the file heuvth.dll and rename the file to heuvth.dll.bad

    Look for the file xskmoqx.dll and rename the file to xskmoqx.dll.bad

    Look for the file lruvqvw.dll and rename the file to lruvqvw.dll.bad

    Look for the file guadq.dll and rename the file to guadq.dll.bad

    Look for the file jdxah.dll and rename the file to jdxah.dll.bad

    Look for the file wcscqa.dll and rename the file to wcscqa.dll.bad

    Look for the file lvhjtsa.dll and rename the file to lvhjtsa.dll.bad

    Look for the file kknwg.dll and rename the file to kknwg.dll.bad

    Look for the file baoohy.dll and rename the file to baoohy.dll.bad

    Look for the file dcggain.dll and rename the file to dcggain.dll.bad

    Look for the file vualf.dll and rename the file to vualf.dll.bad

    Look for the file rkaxfza.dll and rename the file to rkaxfza.dll.bad

    Look for the file zfaiqwr.dll and rename the file to zfaiqwr.dll.bad

    Look for the file uyhjw.dll and rename the file to uyhjw.dll.bad

    Look for the file rtmipr.dll and rename the file to rtmipr.dll.bad

    Look for the file qdsba.dll and rename the file to qdsba.dll.bad

    Note: Please rename any of the above files that you may find. If you do not find any of these files, then you should post a note about it in the Am I Infected? forum.
  10. After you rename the file, you can close the System32 folder window.

  11. Next, please reboot your computer into Safe Mode by doing the following:

    1. Restart your computer

    2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

    3. Instead of Windows loading as normal, a menu should appear

    4. Select the first option, to run Windows in Safe Mode.

    5. When you are at the logon prompt, log in as the same user which you had done the previous steps.

  12. When your computer has started in safe mode and you see the desktop, click on the Start Menu button.

  13. Click on the Control Panel option.

  14. Double-click on the Add or Remove Programs icon.

  15. Find the entries for VirusHeat 3.9, VirusHeat 4.3, or VirusHeat 4.4 and double-click on them to uninstall if found. Follow the prompts to uninstall the program, but do not allow it to reboot the computer if it asks.

  16. When it has completed uninstalling you can close Add or Remove Programs and your Control Panel.

  17. Delete the following files and folders (Do not be concerned if a folder does not exist):

    C:\Program Files\VirusHeat 3.9\
    C:\Program Files\VirusHeat 4.3\
    C:\Program Files\VirusHeat 4.4\

  18. Close all open Windows.

  19. Now, double-click on the SmitFraudfix icon that should be residing on your desktop.The icon will look like the one below:

  20. When the tool first starts you will see a credits screen. Simply press any key on your keyboard to get to the next screen.

  21. When the tool first starts you will see a credits screen. Simply press any key on your keyboard to get to the next screen.

  22. You will now see a menu as shown in the image below. Press the number 2 on your keyboard and the press the enter key to choose the option Clean (safe mode recommended).

  23. The program will start cleaning your computer and go through a series of cleanup processes. When it is done, it will automatically start the Disk Cleanup program as shown by the image below.

    This program will remove all Temp, Temporary Internet Files, and other files that may be leftover files from this infection. This process can take up to a few hours depending on your computer, so please be patient. When it is complete, it will close automatically and you will should continue with step 25.

  24. When Disk Cleanup is finished, you will be presented with an option asking Do you want to clean the registry ? (y/n). At this screen you should press the Y button on your keyboard and then press the enter key.
  25. When this last routine is finished, you will be presented with a red screen stating Computer will reboot now. Close all applications. You should now press the spacebar on your computer. A counter will appear stating that the computer will reboot in 15 seconds. Do not cancel this countdown and allow your computer to reboot.
  26. Once the computer has rebooted, you will be presented with a Notepad screen containing a log of all the files removed from your computer. Examine this log to see what files were found, and when you are done, close the Notepad screen.
  27. We next perform an online scan with Panda to find any possible inactive remnants from this infection: Panda Online

    1. Once you are on the Panda site click the Scan your PC button

    2. A new window will open...click the Check Now button

    3. Enter your Country

    4. Enter your State/Province

    5. Enter your e-mail address and click send

    6. Select either Home User or Company

    7. Click the big Scan Now button

    8. If it wants to install an ActiveX component allow it

    9. It will start downloading the files it requires for the scan (Note: It may take a few minutes)

    10. When download is complete, click on Local Disks to start the scan

  28. When the online scan has been completed, let it remove what it finds, and then you can close Internet Explorer.
Your computer should now be free of the VirusHeat infection. If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Posting A Hijackthis Log

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can post a HijackThis log in our HijackThis Logs and Analysis forum.

If you have any questions about this self-help guide then please post those questions in our AntiVirus, Firewall and Privacy Products and Protection Methods forum and someone will help you.

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#2 Grinler


    Lawrence Abrams

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Posted 19 February 2008 - 02:27 PM

Added new infector and version:


#3 Grinler


    Lawrence Abrams

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Posted 21 February 2008 - 02:55 PM

Updated for the new infector:


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