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Hijackthis log Help please


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3 replies to this topic

#1 johnny O

johnny O

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Posted 09 March 2005 - 02:31 PM

I have been working to clear all popups on this computer for a while now and still am having limited luck. I got rid of most of the stuff but there are some things that no-adware and spybot will not find and delete. This is a last stab at getting rid of this stuff before I totally rebuild this computer. Here is the log from hijackthis any help will be much appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 2:08:14 PM, on 3/9/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Roxio\GoBack\GBPoll.exe
C:\WINNT\system32\cba\pds.exe
C:\Program Files\NavNT\rtvscan.exe
C:\Program Files\SSC\NSCTOP.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ams_ii\hndlrsvc.exe
C:\WINNT\system32\MsgSys.EXE
C:\WINNT\system32\ams_ii\iao.exe
C:\WINNT\system32\cba\xfr.exe
C:\WINNT\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Roxio\GoBack\GBTray.exe
C:\WINNT\system32\mshta.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rmxtalk.com/index.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.remaxtalk.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O1 - Hosts: 192.1.1.2 mris_sv1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {24A9F7DF-401F-6111-C037-055852A4DB48} - \\remaxlanham\userfolders\nearia\APPLIC~1\ACESIX~1\comp free.exe (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINNT\Downloaded Program Files\SbCIe028.dll (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Memo Bows Idol Global] C:\Documents and Settings\All Users\Application Data\THAT FIVE MEMO BOWS\Regsstyle.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.remaxtalk.com
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.pbcprc.com/CFIDE/classes/CFJava.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200404...meInstaller.exe
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (SbInstObj) - http://installs.spamblockerutility.com/ins...ckerutility.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A...eX/FileXfer.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = remaxa
O17 - HKLM\System\CCS\Services\Tcpip\..\{6AD83E7A-A146-4A75-9650-0593A3A895A3}: Domain = mris.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = remaxa
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = remaxa
O20 - Winlogon Notify: NavLogon - C:\WINNT\system32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: Intel Alert Handler - Intel Corporation - C:\WINNT\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel Alert Originator - Intel Corporation - C:\WINNT\system32\ams_ii\iao.exe
O23 - Service: Intel File Transfer - Intel Corporation - C:\WINNT\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel Corporation - C:\WINNT\system32\cba\pds.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Symantec System Center Discovery Service (NSCTOP) - Symantec Corporation - C:\Program Files\SSC\NSCTOP.EXE


Thanks,
John

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#2 Grinler

Grinler

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Posted 09 March 2005 - 06:25 PM

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

O2 - BHO: (no name) - {24A9F7DF-401F-6111-C037-055852A4DB48} - \\remaxlanham\userfolders\nearia\APPLIC~1\ACESIX~1\comp free.exe (file missing)
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINNT\Downloaded Program Files\SbCIe028.dll (file missing)
O4 - HKLM\..\Run: [Memo Bows Idol Global] C:\Documents and Settings\All Users\Application Data\THAT FIVE MEMO BOWS\Regsstyle.exe

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\Documents and Settings\All Users\Application Data\THAT FIVE MEMO BOWS\

Reboot your computer to go back to normal mode and post a new log.

#3 johnny O

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Posted 09 March 2005 - 10:02 PM

First of all thank you for the help. It seems to be working better so far. I did all the steps that you suggested and here is the log file from the most recent scan

Logfile of HijackThis v1.99.1
Scan saved at 9:41:57 PM, on 3/9/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Roxio\GoBack\GBPoll.exe
C:\WINNT\system32\cba\pds.exe
C:\Program Files\NavNT\rtvscan.exe
C:\Program Files\SSC\NSCTOP.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\ams_ii\hndlrsvc.exe
C:\WINNT\system32\MsgSys.EXE
C:\WINNT\system32\ams_ii\iao.exe
C:\WINNT\system32\cba\xfr.exe
C:\WINNT\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Roxio\GoBack\GBTray.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rmxtalk.com/index.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.remaxtalk.com
O1 - Hosts: 192.1.1.2 mris_sv1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: GoBack.lnk = C:\Program Files\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.remaxtalk.com
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.pbcprc.com/CFIDE/classes/CFJava.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200404...meInstaller.exe
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} (SbInstObj) - http://installs.spamblockerutility.com/ins...ckerutility.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A...eX/FileXfer.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = remaxa
O17 - HKLM\System\CCS\Services\Tcpip\..\{6AD83E7A-A146-4A75-9650-0593A3A895A3}: Domain = mris.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = remaxa
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = remaxa
O20 - Winlogon Notify: NavLogon - C:\WINNT\system32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: Intel Alert Handler - Intel Corporation - C:\WINNT\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel Alert Originator - Intel Corporation - C:\WINNT\system32\ams_ii\iao.exe
O23 - Service: Intel File Transfer - Intel Corporation - C:\WINNT\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel Corporation - C:\WINNT\system32\cba\pds.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Symantec System Center Discovery Service (NSCTOP) - Symantec Corporation - C:\Program Files\SSC\NSCTOP.EXE


Let me know if you see anything else in this that could be a potential problem. Also I was looking at it myself and was wondering about a couple of these. Are these necessary?

O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

They were 2 that I was not sure about. I am still new at this and I just don't want to end up deleting things that I shouldn't.
Thanks
John

#4 Grinler

Grinler

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Posted 09 March 2005 - 11:21 PM

The first one is normal. I heard rumours about the second. Do the following:

I need to get samples of some of your files. Please create a folder called c:\submit. Now copy the following files into that directory:


C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

To copy the files simply navigate to the directory they are in and right click on them and then click on copy. Then paste these files into the c:\submit directory. Once the files are all copied I need you to zip the folder and rename submit.zip to yourmembername.zip (for example grinler.zip). If you are using XP or ME right-click on the folder and click on the Send To option and then send it to a compressed folder. You will now see a file called submit.zip. If you are using another version of Windows, please download a program called Winzip and zip it using that. Then go to http://www.bleepingcomputer.com/submit-malware.php fill in the required fields, and browse to the file. Then click on the Send File button.




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