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Help! Can't Complete Start Up After Reboot!


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#1 yorocco7

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Posted 07 February 2008 - 09:19 PM

I was trying to fix a different problem now I think I've completely mess up my Laptop. I can't complete my start up after a reboot. Everything seems to load fine then I get 2 error windows. They are RUNDLL windows that say they couldn't Run/ load these two files.

C:\user\name\AppData\Local\Temp\dshmyjee.dll
C:\user\name\AppData\Local\Temp\jkhhf.dll

I've done some research & it seems like they might be viruses. I tried looking for the files & delete them. I can not access Application Data folder where I believe the files exist. Whatever the error is, it seems to kill my Explorer. My Icons come up the taskbar & clock all come up then the screen flickers & everything disappears. I can see the cursor but everything is gone. I can get to the Task manager but I can not bring back Explorer. Does anyone have any ideas how the fix this. I REALLY need to be able to use that PC.

-In Vista how do you Boot from a backed up point. Maybe I can Boot up from a saved point a few days back?
-Is there such a thing as an emergency boot disk for Vista. Something that will make a clean boot up without deleting all my info like Emails etc..

Thanks!
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#2 usasma

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Posted 08 February 2008 - 09:34 AM

These errors are occurring because someone/something has removed the viruses incompletely. Windows is still trying to start them, but since they were removed, they can't be found. To remove them, use this free tool ( http://www.microsoft.com/technet/sysintern...s/Autoruns.mspx ) and look for the above path names in the Image Path column. Uncheck the box to prevent them from running at startup.

To get at System Restore, go to Start...All Programs....Accessories....System Tools....System Restore

your Vista installation CD is your emergency boot disk: http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/
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#3 enos

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Posted 09 February 2008 - 09:57 AM

If you use system restore you will likely restore the virus as well. I would backup your data, reformat and install Windows fresh just to be safe.




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