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Webroot Found 'sys Keylogger Pro' On My Computer


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3 replies to this topic

#1 Dana Walker

Dana Walker

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  • Local time:07:11 PM

Posted 07 February 2008 - 05:13 PM

OS=Vista. According to Webroot Spysweeper, someone installed 'sys keylogger pro' on my computer without my knowledge or permission. No one else has access to my computer, so this must have been done over the web. Webroot runs automatic scans every two days, so I assume that it was installed sometime in the last two days. Though I didn't directly access my bank account during that time, I DID do a credit card transaction. Webroot quarantined it, and I ran a scan after rebooting to see if it came back, and Webroot said it was no longer there. I've read the forums on keyloggers, and while I found a lot of helpful info, I didn't find anything that directly applied to me, so I am asking for any further advice that might be offered. Specifically, can I be sure it is gone? Do I need to change my passwords? Can I find out who did this, and if so, can I have them prosecuted? Any suggestions on programs for making absolutely sure it is gone?
Also, I read in one of the forums that I can use the On-screen keyboard to enter passwords safely - is that true?
Please keep in mind that I am strictly an amateur user, and I don't understand technical jargon.
By the way, this site is AWESOME! I truly appreciate all the work and help that is given here. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:09:52 PM, on 2/7/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\HPLamp.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\epson\Creativity Suite\Event Manager\EEventManager.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Microsoft Encarta\Encarta Premium 2007\EDICT.EXE
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe
C:\Program Files\AT&T\Communication Manager\ATTCM.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\System32\osk.exe
C:\Program Files\RadioTime\mrt.exe
C:\Program Files\RadioTime\rtstream.exe
C:\Program Files\RadioTime\rtstream.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Call HoverToCall class - {7E853D72-626A-48EC-A868-BA8D5E23E045} - C:\Program Files\Windows Live\Messenger\HTC.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Encarta Web Companion Helper Object - {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\2007\ENCWCBAR.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [VAIOSecurity] "C:\Program Files\Sony\VAIO Security Center\VSC.exe" 1
O4 - HKLM\..\Run: [Trend Micro AntiVirus 2007] "C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe" -1 --delay 200
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [hpsjbmgr] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpsjbmgr.exe"
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [Apoint] "C:\Program Files\Apoint\Apoint.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [RunSpySweeperScheduleAtStartup] "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{1CE7E0FF-8A0A-43F9-B090-B85609EE2C28}
O4 - HKCU\..\Run: [E07ADXRC_8216697] "C:\Program Files\Microsoft Encarta\Encarta Premium 2007\EDICT.EXE" -m
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [LDM] "C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe"
O4 - HKCU\..\Run: [EPSON Stylus Photo 1400 Series] "C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIBUA.EXE" /FU "C:\Windows\TEMP\E_SAB9.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [E07ADXRC_1698476] "C:\Program Files\Microsoft Encarta\Encarta Premium 2007\EDICT.EXE" -m
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: QuickDefine - C:\Program Files\Common Files\Microsoft Shared\Reference Titles\eddefine.htm
O8 - Extra context menu item: Transfer by Image Converter 3 - C:\Program Files\Sony\Image Converter 3\menu.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://www.redshift.maris.com
O16 - DPF: TVShortcutCAB - https://pc.mobitv.com/fe/common/TVShortcut.CAB
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/...s/wlscctrl2.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{758F1B4E-3707-48D0-B45D-09B367C3FD4C}: NameServer = 209.183.54.151 209.183.54.151
O18 - Protocol: bw+0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: offline-8876480 - {CC57AB6B-AFA0-4F75-A8F9-D94790EA5BB5} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe (file missing)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AT&T RcAppSvc (ATTRcAppSvc) - PCTEL - C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe
O23 - Service: AT&T Con App Svc (CAATT) - PCTEL - C:\Program Files\AT&T\Communication Manager\ConAppsSvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Image Converter SCSI Service (ICScsiSV) - Sony Corporation - C:\Program Files\Sony\Image Converter 3\ICScsiSV.exe
O23 - Service: IcVzMonLauncher - Sony Corporation - C:\Program Files\Sony\Image Converter 3\IcVzMonLauncher.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 3\IcVzMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe (file missing)
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
O23 - Service: Remote Procedure Call (RPC) Net (Rpcnet) - Absolute Software Corp. - C:\Windows\System32\rpcnet.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\stacsv.exe
O23 - Service: Trend Micro AntiVirus Protection Service (tavsvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\AntiVirus 2007\tavsvc.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\AntiVirus 2007\Components\tmproxy.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
O23 - Service: VAIO Media Content Collection (VAIOMediaPlatform-UCLS-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\UCLS.exe
O23 - Service: VAIO Media Content Collection (HTTP) (VAIOMediaPlatform-UCLS-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Content Collection (UPnP) (VAIOMediaPlatform-UCLS-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 28931 bytes

Edited by Dana Walker, 07 February 2008 - 05:22 PM.


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#2 Papakid

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Posted 17 February 2008 - 10:55 AM

Hi Dana, sorry for the wait, these forums are extremely busy.

Good news--what SpySweeper found has been reported to be a false positive, so in all probability you have nothing to worry about and won't have to get into trying to prosecute someone that you probably wouldn't be able to find anyway.

A False Positive means that a security scanner--SpySweeper in this case, but could be any antivirus or other malware scanner--made a mistake and misidentified a legitimate file as being a malware file. I will check a couple of things to make sure that it is actually a false positive, but it is always best to contact the company in question so they can first confirm that it is a false positive and if so, correct the mistake by updating their definitions. From what I can gather (I don't use SpySeeper), this FP has already been reported and corrected. It is apparently part of some tax software. SS support page can be found here: http://webroot.custhelp.com/cgi-bin/webroo...;p_sid=B3gH8yYi

It would save us all a lot of time if you could contact Webroot support and if it is confirmed as a FP report it back here.

One easy way to double-check if it is an FP or not is to examine the details of what was found. Most important is the exact spelling of the file's name and what folder it was in. Some programs don't make this easy or don't give those details at all, but I believe SS does. See if you can find a report/log of the scanning session and if that doesn't tell you the file name and original location of the file, look for that info in Quarantine. Post back here with that information if you can find it.

There is nothing seriously wrong in your log. I can give you some more advice later, but let's confirm independently that we're dealing with an FP.


Open HijackThis and then open the Misc Tools Section.

Now click the Open Uninstall Manager button, then the Save List button. Save the list somewhere convenient like My Documents and then the list will open in Notepad. Copy and Paste that list into your next reply to this post.


Please perform this online scan: Kaspersky Webscan
Note that you need to run this scan with Internet Explorer for it to work correctly.

1. Read the Requirements and Privacy statement, then select "Accept"
2. A dialogue box will appear asking "Do you want to install this software?" Name: kavwebscan_unicode.cab
NOTE: If you are running XP SP2, you may need to click on the Information Bar to allow the ActiveX to install and may need to repeat step 1.
3. Select "Install" to download the ActiveX controls that allows Kaspersky to run.
4. If running MSAS beta you may receive an alert that an IE ActiveX program requires your approval. Click "Allow"
5. Wait for the scanner to initialize and update its databases. When the download is complete it will say ready, click "Next"
6. Click "Scan Settings" and check the option to use the EXTENDED DATABASE, then click "OK"
7. Select a target to scan: Click on "My Computer" and the scan will begin.
8. When the scan is complete choose save the results by clicking "Save Report As HTML" Give the Report a name and save it to your desktop. If you have any problem saving the report, copy its text to the clipboard, then paste it into an empty Notepad and save it to your desktop.
9. Post the Kaspersky scan results in your next reply.

If you have any problem running the scan to completion, disable your Antivirus and/or firewall temporarily, just refrain from surfing around while the scan is running and be sure to re-enable when done.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the license, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license is accepted, reset to 100%.


Please post back with those logs and the information you can find about SpySweeper's detection. But I do think your information is safe--Vista itself is much more secure--less prone to infection.

The fate of all mankind, I see

Is in the hands of fools

--King Crimson


#3 Dana Walker

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Posted 17 February 2008 - 04:38 PM

Hi there!
Thanks for your detailed response. Your diagnosis seems to be with the concensus I have received so far.
However, AT&T has lost my wireless internet signal, so as of now I cannot get online with my own computer, so I am going to have to put this on hold until I get my connection back.
Thanks again. I will hopefully be back in touch soon.

#4 Dana Walker

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Posted 19 February 2008 - 12:04 PM

Greetings! Good news!
Enclosed is the reply from Webroot:

Hi,

Definitions version 1082 for Webroot Antivirus/Spy Sweeper was incorrectly detecting a threat as Sys Keylogger Pro. The false detection has been corrected in definitions version 1083.

Please restore the quarantined file and update the definitions of the Spy Sweeper program which will resolve the false detection during future sweeps.

For further assistance, please call our US/North American phone support at 1-866-612-4227 (Mon.-Fri. from 7am to 6pm MT), or our UK phone support at +44 (0)845 0822 498 (Mon.-Fri. from 9am to 5pm CET).

Thank you once again for choosing Webroot software.

So, I guess it is case closed! Thanks again for your time and effort!




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