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Infected With Trojan Generic-what To Do?


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#1 lightofgnosis

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Posted 07 February 2008 - 02:29 AM

I need tech instructions on what to do next after i found out i am infected with Trojan generic.
I am using Wndows XP with SP2. My Anti virus is Kaspersky Internet ver.6.o. I log in using my administrator account.
Before i learned that the virus was trojan generic, I first discovered that the icons of MY COMPUTER, MY RECENT DOCUMENTS and the functions for Search and Control Panel were missing from my Start menu. My computer run slow and sometimes hangs,and i discovered that my documents folders,when opened, have repeating folders and files within them. This is true for ALL folders of My Documents which contains files and word documents. When i first scanned using an old antivirus file of Kaspersky, a file named " yoda" kept on appearing on my C: drive files that were being scanned. I thought that the virus was named Yoda!
Then when I attempt to open the Task manager it tells me that " The Task Manager has been disabled by your Administrator". Also, at some times, when i close an explorer application it tells me an" application Error- iexplore.exe. The instruction at 0x6600accc" referred memory at 0x66000ccc. The memory could not be read. Click ok to terminate."

I tried re-starting it at Safe Mode but what happens is that when i click safe mode, a whole list of lines of text ( i couldnt catch it-too quick!)are scrolled very fast, then the computer turns into blue screen. This is what is stated in the blue screen:
A problem has been detected and windows has been shut down to prevent damage to your computer. Check for viruses on your computer. Remove any newly installed hard drive or Hard drive controller. Check your hard drive to make sure it is properly configured and terminate. Run CHKDSK/F to check for hard drive corruption then restart your computer." Tech Info: *** STOP: (0X00000000713,0Xf9683528,0Xc0000034,0X00000000,0X00000000 )

I wanted to get my files and save it so i again attempted 3-4 times to restart but instead of using safe mode i used the Last Known Good Configuration, then treid to run the Kaspersky antivirus ( which i recently updated for new definitions). it detected the Trojan generic but the actions are only quarantine and terminate.
also, a Keylogger pop up appear asking to allow it.

I didnt have any system changes before this problem, but I have used different flashdisks on it which had files from other computers ( and the disks were sometimes not scanned) so I suspect the problem may have been from flashdisks. I didnt have updated anti virus before the problem occurred so it can also be the cause.

Pls let me know what to do considering all these conditions...Help!

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#2 boopme

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Posted 07 February 2008 - 12:25 PM

Let's runthis: download Dr.Web CureIt & save it to your desktop. Boot into Safe Mode and run.

Double-click on cureit.exe to start the program. (ignore any prompts to update or check for a new version)
When the Dr.Web opens, an "Express Scan of your PC" notice will appear.
Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
Once the short scan has finished, Click Options > Change settings
Choose the "Scan tab" and UNcheck "Heuristic analysis"
Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)

Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
When done, a message will be displayed at the bottom advising if any viruses were found.
Click "Yes to all" if it asks if you want to cure/move the file.
When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
(This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
Save the DrWeb.csv report to your desktop. (You can use Notepad to open the DrWeb.cvs report)
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply.
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