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Dvd Drive Disappeared


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17 replies to this topic

#1 super6

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Posted 06 February 2008 - 11:18 PM

I recently built a new a PC and when I did I chose the LG GSA-H55N as my one and only disk drive. I used it to install Windows but it up and disappeared at some point and I didn't notice because I don't use it much. I've tried everything I can think of:
Power - it's definitely plugged in, the tray opens
Data Cable - The bios still reads off the name when I boot so it must be connected
Driver/Firmware - LG released a 1.05 firmware that's new but the installer just says "No ATAPI Device Found" because windows doesn't see it
Rebooting - Done it a million times

My OS is Windows Vista Ultimate x64

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#2 usasma

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Posted 07 February 2008 - 07:19 AM

Does the drive show in Disk Management or Device Manager? Have you tried reinstalling your motherboard/chipset drivers? After that, then I'd first check the connections to the drive. If that doesn't work, then I'd check the drive by replacing it with a known good one.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 super6

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Posted 07 February 2008 - 02:49 PM

Connections are all good because it posts but it doesn't show up in the device manager. I'm going to try boot a live-on-cd linux just to make sure that the drive works.

#4 DaChew

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Posted 07 February 2008 - 02:59 PM

if it will boot a cd or dvd, then I would suspect a filter driver conflict

vista64 will make it harder to fix

http://support.microsoft.com/default.aspx/kb/929461

this involves editing the registry so I would not do it unless absolutely necessary and you had backed up the registry first

Edited by DaChew, 07 February 2008 - 03:00 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#5 super6

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Posted 07 February 2008 - 03:30 PM

OK, I talked with the people at LG (who have the quickest tech support ever, by the way, I had 0 hold time once I punched in the product category and location of purchase) and they said it was a driver issue. Testing now.

#6 super6

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Posted 07 February 2008 - 04:43 PM

I installed the missing chipset drivers and it still doesn't show up in Windows. Any ideas?

#7 DaChew

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Posted 07 February 2008 - 06:03 PM

have you tried the boot cd?

unless it passes that test, there's no point in trying other ones?
Chewy

No. Try not. Do... or do not. There is no try.

#8 super6

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Posted 07 February 2008 - 06:21 PM

have you tried the boot cd?

unless it passes that test, there's no point in trying other ones?

What do you mean? I tried booting from live linux (Knoppix) and that worked fine. It's definitely not a mechanical problem and the drive is in 100% working order but windows won't touch it.

#9 DaChew

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Posted 07 February 2008 - 06:35 PM

http://www.imgburn.com/

this burning program is compatible with vista 64(I am a beta tester)

it has a filter driver load order tool

===============================================
Filter Driver Load Order - ImgBurn v2.3.2.38
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: MxlW2k
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: MxlW2k
File Name: C:\WINDOWS\system32\Drivers\MxlW2k.sys
File Version: 1.0.1.109
File Description: MusicMatch Access Layer KMD
Product Name: MusicMatch Access Layer
Product Version: 1.0.1.109
Company Name: MusicMatch, Inc.
Copyright: Copyright © 2000 MusicMatch, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.



http://www.cdr-zone.com/forum/about4719.html

http://www.bustrace.com/products/devfilter.htm
Chewy

No. Try not. Do... or do not. There is no try.

#10 super6

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Posted 07 February 2008 - 07:16 PM

imgburn didn't help, neither did any of those other filters things

#11 usasma

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Posted 07 February 2008 - 07:25 PM

Here's a link describing the Upper/Lower Filters fix that has helped others: http://support.microsoft.com/kb/314060/EN-US/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 DaChew

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Posted 07 February 2008 - 07:34 PM

would you use imgburn to copy the filter load order to the clipboard and paste into a reply please
Chewy

No. Try not. Do... or do not. There is no try.

#13 super6

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Posted 07 February 2008 - 08:50 PM

===============================================
Filter Driver Load Order - ImgBurn v2.3.2.0
===============================================

Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: [None Found]

#14 DaChew

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Posted 07 February 2008 - 09:34 PM

I have seen this only once or twice before and the drive was fine but the drivers were hosed, what's the exact motherboard?

Does imgburn even see the drive?
Chewy

No. Try not. Do... or do not. There is no try.

#15 super6

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Posted 07 February 2008 - 10:01 PM

Nothing see the drive except bios. It is 100% functional in bios and can be booted from but is 0% functional in windows and all windows applications. It does not show up in my computer or device manager at all, not even as not functioning. The motherboard is an Asus P5K-E/WiFi-AP




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