Posted 06 February 2008 - 03:28 PM
Hello all. This is my first post on this site and I'm happy to have found you.
I am trying to help my uncle out with his machine. I am a Network Security Administrator by trade but I told him I'ld see what I can do for him. I have thouroughly scanned his machine and am comfortable that he is not suffering from MalWare issues. The issue is that his monitor looks like the contrast and/or brightness is turned all the way up. I have connected the monitor, a 17" CRT, using the same 15 pin VGA cable to my laptop (Acer, Aspire 5050 w/ ATI 1100 graphics card) and it looks fine ruling out a bad monitor.
Here are some facts that may help. The graphic output is an on board graphics card, I do not have the stats with me at the moment on speed, manufacturer, etc. His grandson attempted to install a game and the problem began shortly after that, this is the only thing they could remember when it started. The game has since been uninstalled through program manager.
At present, I am tempted to suggest they buy a new graphics card, they should have one anyway. But, I don't want to cost them money if that isn't going to make the fade go away and normal viewing come back.
some stats I can remember off the top of my head: EMachine, AMD 3100+, 1Gb RAM, WinXP SP2(all updates current as of 3FEB08)
questions: 1.)what might be causing this issue. 2.) what troubleshooting steps should I try