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5 replies to this topic

#1 YouStoleMine

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Posted 05 February 2008 - 10:17 PM

About half an hour ago I got a "Symantec Email Proxy" window that popped up saying that my email message to a bunch of random addresses couldn't be sent, and gives the subject of the email and they're all obviously spam trying to send from my computer. I've got about 10 of these open and each of them are like 1 of 10. How do I get rid of this???

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#2 Alan-LB

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Posted 05 February 2008 - 10:29 PM

Obviously you have a Virus on your computer!!

It would be best if you disconnected from the internet immediately so that your computer doesn't send out any more spam.

Then manually update your Anti-Virus software and do a full scan of your computer!! Also manually update your Anti-Spyware programs and also do full scans with each of them. Don't trust that automatic updating and scanning is always effective.

It is up to every Internet user to take the responsibility for their own actions and see that their computers are free of viruses and the like. It would be best if you could read up on viruses and Internet Security!!!

Alan
There are 10 types of people - those who understand binary and those who don't!!

Today is the Beta version of Tomorrow!

#3 YouStoleMine

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Posted 06 February 2008 - 03:30 AM

I did those suggestion, my spyware found some minor things and my virus scan didn't find anything. I'm still having the problem. Any other suggestions?

#4 1Bart

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Posted 06 February 2008 - 07:17 AM

Since your scans showed no definitive reason for your issue, you may want to post a HJT log here:

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Be certain to do the preliminary scans BEFORE posting.




Also, it is recommended that scans should be preformed in "Safe Mode" when they allow you to.

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/


Good Luck!!!!!

#5 Orange Blossom

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Posted 06 February 2008 - 05:57 PM

Hello YouStoleMine and welcome to BC :flowers:

Let's hold off on creating an HJT log and going to the HJT forum for now and see what we can do here. Those folks are extremely busy right now.

What is your operating system: Windows XP, Vista etc.?

What antispyware programs have you run?

What did they find?

Did you run your security programs in Safe Mode?

I agree that you should keep the computer disconnected from the internet until this is cleared up.

For now, I suggest running SUPERAntiSpyware in Safe Mode. You will, of course, install it in normal mode.

Download and install SUPERAntiSpyware free found here: http://www.superantispyware.com/superantis...efreevspro.html

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
Reboot into Safe Mode
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
Reboot into Normal Mode
To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log and the answers to the questions in your next reply.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#6 Alan-LB

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Posted 06 February 2008 - 10:11 PM

It is possible that another computer, maybe a friend's, has been hijacked that has your email address in the contacts list. That computer may be sending out spam using your name.

Alan

Edited by Alan-LB, 06 February 2008 - 10:11 PM.

There are 10 types of people - those who understand binary and those who don't!!

Today is the Beta version of Tomorrow!




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