Posted 08 February 2008 - 01:09 AM
Sorry to hear about your trouble. I think that the box that you are talking about 'popping' up when you try to shut down your PC is a notice that some program is not responding. Doesn't it give you two options on the bottom right of that box? One option should be "End Now" and the other should be "Cancel".
If that's right try read what it says at the top of that box the next time that it happens, that'll tell you which program has stopped responding, and post that information here.
I've had it happen with Internet Explorer, SpyBot, a2antidialer and a couple more programs. After you click the "End Now" button don't you get a message saying that you have chosen to end a non responsive program and asking if you would like to submit a report to Microsoft?
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HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.